Extremely poor customer service
Reviewed on 2021-05-27T21:25:34
I ordered a telescope for my grandchild on Jan. 2, 2021. I didn't know it was out of stock.Shortly thereafter, I checked my order and it said 2-3 months backorder. I tried multiple times to speak with someone without success. I checked back in February and ended up choosing sales because I thought they would answer. No luck. Tried again and finally got through. I was told the scope would be in end of March, early April. Okay, my granddaughter's birthday was May 26th. In early May I called and was then told it would be late June into July. Disgusted, I told them to refund my money. I asked for a list be sent to me so I could choose something for a beginning astronomer. The gentleman said he would get it out by email to me in a few minutes. Days later, I called back. The gentleman who answered looked up my account and said "I know who said that, and I'm going to get him to do it right now." Well, surprise!!!! It never came. I have never dealt with a company with such poor customer service. Trying to find a telescope somewhere else.read more
I've ordered 7 times from them with no…
Reviewed on 2021-05-26T09:11:32
I've ordered 7 times from them with no issues. No problems, even with cancelling an order.Never had to return anything to them, but always received my orders on time or faster than their estimated times of arrival.read more
I ordered a Raptor 61 - Crap customer service
Reviewed on 2021-05-26T01:33:22
I ordered a Raptor 61, I called to get information about connectors and mounting (having ordered it).It took me several calls to get through, when I finally did the guy had no idea and said they'd call me back... and didn't. This process was repeated three times.
When I got it, I wasted weeks while I ordered parts they could have told me about weeks earlier.
Useless customer service, I definitely won't be ordering from here again.read more
Terrible customer service and shipping delay - scam?
Reviewed on 2021-05-05T17:38:53
Terrible customer service. It has been 5 months, and I still have not received my very basic order.
Reviewed on 2021-05-01T02:57:46
Received my 12" Meade ACF LX-200. Two boxes one weighed 100 lbs. The one wit the tripod 50 lbs.Initial opinion is that this is a fine piece of workmanship and I'd give it another star but for one issue. The tripod was a prior model not the one noticed in the instruction manual available on-line. The central threaded rod is retained with a 'c-clip' whereas the newest version is a spring loaded device that would help center the rod on installation and make it less cumbersome to mount the telescope. This was very clumsy and I feared cross threading the mounting bolt. Extremely heavy at 75# but I can hoist it onto the tripod though I'd never try it in the dark. Transport requires an adequate case (JMI) not in stock most places though I did find one in Texas. Other option is a warehouse dolly, straps and furniture pads. Even the large Pelican cases aren't adequate and would add an extra 40 lbs. If you've got a very dark backyard go for it. I live in Phoenix not far from the city core so I'm headin' to the mountains when the case arrives. Still a quality product, exactly what I was looking for. Essential additions, 2" eyepiece and diagonal, power source other that the 8 C cells required. Microfocuser added as well. Documentation quite complete and easily understood even for the novice. Just disappointed that the tripod mount not as specified or it'd be a 5 star review.read more
Reviewed on 2021-04-29T22:45:19
This was my first order from OPT. Their stock system was accurate (no buying things that have gone out of stock)and my purchase shipped and arrived quickly. Will definitely use OPT in the future.read more
Reviewed on 2021-04-26T17:48:12
Fair pricing, honest service, on time shipping...All ya need and should want...
I purchased a set of used binoculars
Reviewed on 2021-04-16T18:38:28
I purchased a set of used binoculars. Found out they are no longer made and they arrived damaged in a way that made them Un-Useable.Opt should never have re-sold these garbage binoculars. Opt is a rip off.read more