Review (March 2024)
Paychex has hr solutions to fit the needs of any size business, from startup to enterprise. let paychex help you take your business where it needs to go.
4.04B
Estimated Revenue
9.86M
Website Visitors
2/5
Trustpilot Score
What do we know about Paychex?
Estimated Revenue (2020)
$4.04B
Total Employees
15000
Founded
1971
Industry
Human Resources
Location
Rochester, United States
About
Paychex: Paychex has HR solutions to fit the needs of any size business, from startup to enterprise. Let Paychex help you take your business where it needs to go.
What is Paychex's Revenue?
Paychex's estimated revenue for 2023 is $4.04B.
What does Paychex do?
The workplace as we know it is changing. Paychex leads the way by making complex HR, payroll, and benefits simple. Our innovative HR outsourcing technology and the expertise of our highly trained HR consultants meet the evolving needs of our clients and their employees. You can see it in our growth as an HR leader as well as in the positive returns we deliver to our shareholders. Paychex, Inc. (NASDAQ:PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 45 years of industry expertise, Paychex serves approximately 670,000 payroll clients as of May 31, 2019 across more than 100 locations in the U.S. and Europe, and pays one out of every 12 American private sector employees.
What are the monthly traffic metrics for Paychex?
6/mo Traffic Growth
-19.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
10M
Time on Site
4.9Mins
Pages per Visit
5.0
Bounce Rate
19%
How fast is Paychex growing?
Paychex has grown by -13.1% in the last 6 months according to SimilarWeb.
How do people interact with Paychex?
Last month, Paychex received 10M visitors who spent an average of 4.9 minutes on the website and visited 5.0 different pages per session. Overall, 19% of people bounce on the first visit.
How do people find Paychex?
8.1M people (82%) visit Paychex directly. 1.2M (12%) people search for them in Google. Whereas, 58k (1%) discover Paychex through Facebook, Reddit, and YouTube. 262k (3%) visitors come from Paychex's email newsletters. Finally, 13.9k (0.1%) people come from affiliates and or paid referrals.
Who uses Paychex?
Paychex's top market is the United States and they receive 9.8M (99.1%) people.Then the 2nd is Canada with 20.5k (0.2%).The 3rd is is India with 14k (0.1%).
Traffic Growth (last 6 months)
What are Paychex's ads on Google?
Google Ads
Paychex All-In-One Payroll - Paychex Payroll Solutions
https://go.paychex.com/brcovid
Be More Productive, Save Money, & Stay Compliant. Get Started with Paychex Today.
Paychex All-In-One Payroll | Accomplish More In Your Day | paychex.com
https://pages.paychex.com/payroll.html?keyword=payroll&targetid=&feeditemid=&loc_physical_ms=&adposition=none&placement=&network=g&device=c&matchtype=p&campaign_id=7010g000001LyCR
Don't Waste Another Minute On Time Consuming Payroll Admin. Get Free Pricing! HR Services. Online Access Anywhere. Payroll & Taxes. Safe & Secure. Free Mobile App. 45+ Years Of Experience. 45 Main St #542, Brooklyn, NY - (877) 560-2333 - Closed today ·
Paychex Certified Payroll | Get a Free Quote Today | paychex.com
https://pages.paychex.com/payroll.html?keyword=payroll&targetid=&feeditemid=&loc_physical_ms=&adposition=none&placement=&network=g&device=c&matchtype=p&campaign_id=7010g000001LyCR
Easy-to-Use, Cloud-Based Payroll Software. Submit Payroll Anywhere, Anytime. HR Services. 24/7 Support Center. Payroll & Taxes. Accounting & Finance. 45+ Years Of Experience. Award Winning Services. Employee Benefits Service. Online Access Anywhere. Safe
Payroll Book Keeper - Outsource Payroll To The Experts - Paychex.com
https://www.paychex.com/secure/quote/sales.aspx?mm_campaign=4EFE303C35B53BB23DAED7ED512D0BF0&keyword=payroll book keeper&utm_source=Google&utm_medium=CPC&utm_campaign=Adwords
Your First Month Is Free. Online Access Anywhere · Free Mobile Apps · 24/7 Support Center
Paychex Payroll Services | Get a Free Quote Today
https://pages.paychex.com/payroll.html
Easy-to-Use, Cloud-Based Payroll Software. Submit Payroll Anywhere, Anytime. 45 Main St Unit 542, Brooklyn, NY - (877) 560-2333 - Closed today · Hours Saturday Closed Sunday Closed Monday 8:00 AM – 5:00 PM Tuesday 8:00 AM – 5:00 PM Wednesday 8:00 AM – 5
What do Paychex's customers say about them?
Review Score
2/5
Total Reviews
13
Info
Paychex5 Star
0.0%
4 Star
8.3%
3 Star
0.0%
2 Star
8.3%
1 Star
83.3%
Read reviews that mention
Stephanie Joy Burrell
12 Employees, Constant problems, Blown OFF - Hire someone just to wait on hold!!
Reviewed on 2021-01-14T21:03:29
Our company has 12 employees and week after week after major problems. I spend 6 + hours a week on hold sometimes up to 3 hours on the phone a day just to fix payroll issues.Pay rates are wrong or over payed, under payed employees, or employees just not paid at all. We were passed around through specialist leaving multiple messages and sent mail for no one to respond. AJ a supervisor spoke to me once and didnt follow through with anything he said. I got through to a receptionist several times asking for a supervisor but was just put into a que. Very frustrating. If you are going to use this company hire an extra employee just to handle their constant messups and lack of communication. They even had the audacity to threaten extra charges for their mistakes. If they mess up our small companies pay checks every 2 weeks I cant imagine how they handle larger companies. Paychex treated our team like we were not valued in any way. SERVICE EXCELLENCE is not something they should advertise. Very disappointed. DO NOT USE THIS COMPANY!!!!
read more
Suzanne Weast
Paid $91.50 per check!
Reviewed on 2021-01-11T21:17:37
Update 2/16/21
Please read below but here's the update. I did contact the president of Paychex through an email asking "how are we doing?".I got immediately called and worked with a regional manager who reviewed the account. After explaining my situation I was made aware that my payroll specialist was running my payroll within 24 hours of my requested pay date. This generated a lot of extra fees. Some of them were refunded. I would say that if you have a small payroll of one or two people take the time to call Paychex sales and they'll give you a better rate. I did all of that and still my payroll specialist screwed up. The reason I have liked the service is the quarterly reporting, W2's and the on-line portal. Right now my account is on hold which would normally generate a monthly fee which Paychex waived for 6 months.
Original Post
In 2020 I ran 14 payroll checks with Paychex. The cost? At stunning $91.50 per check. The cost includes a year end final tax report/W2's. I got in touch with Paychex I was given a $300. refund.
I've been with Paychex 20 years with a number of businesses and employees. The company has changed. . I LOVED Paychex. Easy, easy, easy. Now I'll probably use Quickbooks.
Update: Paychex has put my account on hold with no charge for 6 months since I'm not running payrolls during Covid.
read more
RCS Ltd
Long time client leaving - ZERO Customer Service!
Reviewed on 2020-12-18T17:15:15
I started with Paychex about 15 years ago - back when they actually had customer service and I was happy for a long time.Unfortunately, in the past few years their customer service has become non-existent, and their retirement services are even worse. It is virtually impossible to get a customer service rep to pick up a phone or return a call in a timely manner. The Retirement Services department will not allow anyone from their compliance department to even be contacted. Save yourself the headaches and DO NOT entangle yourself with this company.
read more
Cory Miller
They don't care
Reviewed on 2020-11-23T20:14:20
What started as a small typing error has lead to the loss of two employee paychecks.This company used an incorrect checking account number TWICE and refuses to submit a letter of indemnity to the employees bank. It has been more than a month since the mistake and Paychex has taken no action. The final straw happened five minutes before this review when the customer service hung up on us after we asked to speak to management.
read more
Kellie C
$8500.00 in Penalties
Reviewed on 2020-09-03T07:50:47
I have used Paychex for 19 years. Over two years ago, I found out that 3 quarters of 941 forms were not filed.I ended paying over $6000.00 in penalties and $4000.00 in interest charges. After timely email correspondences and escalating emails in TaxPay, (there was never a phone number that I could call) I finally received acknowledgment that they made an error. They agreed to file an abatement request for the IRS, but refused to pay any penalties. After a year and a half, I finally received payment from IRS, but only for 1 of the 3 quarters. Apparently, Paychex did not submit the abatement for the 2 additional quarters. I am unable to get anyone to respond to me and I even escalated an email to Chris DeSalvo, Vice President Service Excellence and Operations, and never received any response. That encapsulates the level of "standard service" if the VP of service excellence takes no effort in responding to an email. Now it is 3 years and I am still waiting for any sort of reimbursement from the IRS and Paychex. I wanted to keep Paychex until this all was resolved, but I was just notified in on August 31, 2020 by EDD that there were 2 additional quarters in 2017 and 2018 that were not filed and there is an additional 1,900.00 in penalties and 700.00 in interest. Paychex has taken no ownership for the penalties I paid and the error they made in not filing my taxes for 5 quarters. After 19 years of paying for their service, this is not the way to be treated. I have been patient for 3 years and from the non-responsiveness, reimbursement, sense of urgency, or ownership, I have no other recourse than to take legal action.
read more
Gloria Sommers
Very poor undependable service and…
Reviewed on 2020-04-20T09:40:08
Very poor undependable service and non-responsive to concerns. Paychex personnel have a high turnover rate at least every few months.A mailbox for personnel who have left continues to receive email but is answered by others. You rarely can speak with a supervisor. No one is empowered to take corrective action. It is total chaos. I cannot make a recommendation to use them.
read more
Brian Carpenter
I thought it was just our company that…
Reviewed on 2020-04-15T21:24:23
I thought it was just our company that had problems with these guys but after reading the reviews that’s not the case,after canceling our service we get billed for five times the correct amount and put into collections, our representative is working to correct the issue but now they won’t send our tax forms to us unless we pay the bogus amount (really) they know we need them for our covid19 loan so we can pay and keep our employees working but the feel they have us over a barrel Not fair or ethical especially in times like this
The next letter is to Charle Baker and consumer affairs see what they say
STAY AS FAR FROM THIS COMPANY AS YOU CAN!!!
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Caleb Hoag
I would never do business with ever again
Reviewed on 2020-03-07T00:04:15
I would never do business with this company ever again. From high pressure sales tactics that are basically just scare tactics to extremely high fees.None of their services are worth what they want to charge they try to pretend that getting out of their services is simple and easy but of course it is not. They want to take advantage of small business owners and prey on you being naive. It has been the most difficult company to work with in my entire life I have never seen such Unprofessional people in sales.
read more
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