Review (August 2025)

Home page

627M

Estimated Revenue

2.95M

Website Visitors

1.4/5

Trustpilot Score

What do we know about Philippine Airlines?

Estimated Revenue (2020)

$627M

Total Employees

3900

Founded

1941

Industry

Airlines Aviation

Location

Pasay, Philippines

About

Philippine Airlines: Home Page

Social Links

Alexa Ranking: 61566

What is Philippine Airlines's Revenue?

Philippine Airlines's estimated revenue for 2024 is $627M.

What does Philippine Airlines do?

Philippine Airlines is the pioneer flag carrier of the Philippines. Since our founding in 1941, we have grown our network to 33 domestic and 44 international destinations , extending as far in the east to New York and in the west to London. PAL is the only full service carrier in the country, where passengers enjoy luxurious cabin amenities, inflight entertainment and connectivity, sumptuous inflight dishes, and heartwarming service. For 77 years, we have been taking you to your life's journeys - your exciting travels, your new beginnings, and your happy homecomings. As you journey through life in the years to come, we bring the best of the Philippines and the best of the Filipino to you - the friendliness of our people, the beauty of our islands, the splendor of our sunset, the wonderful variety of our delicious food, the richness of our history and culture, the fun in our everyday life, the Heart of the Filipino.

What are the monthly traffic metrics for Philippineairlines?

6/mo Traffic Growth

20.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

3M

Time on Site

5.7Mins

Bounce Rate

35%

How fast is Philippineairlines growing?

Philippineairlines has grown by -38.8% in the last 6 months according to SimilarWeb.

How do people interact with Philippineairlines?

Last month, Philippineairlines received 3M visitors who spent an average of 5.7 minutes on the website and visited 4.0 different pages per session. Overall, 35% of people bounce on the first visit.

How do people find Philippineairlines?

801.4k people (27%) visit Philippineairlines directly. 2M (68%) people search for them in Google. Whereas, 65.1k (2%) discover Philippineairlines through Facebook, Reddit, and YouTube. 37k (1%) visitors come from Philippineairlines's email newsletters. Finally, 3.8k (0.1%) people come from affiliates and or paid referrals.

Who uses Philippineairlines?

Philippineairlines's top market is the Philippines and they receive 1.6M (54.7%) people.
Then the 2nd is United States with 483.7k (16.4%).
The 3rd is is United Arab Emirates with 122.6k (4.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Philippineairlines's ads on Google?

Google Ads

Philippine Airlines - Official Website - philippineairlines.com‎

https://bookings.philippineairlines.com/flypal/AirFlightSearchForward.do

Fast, Easy and Secure Booking to Philippines. Book online today! Special Promo & Discounts · Fast Booking · Secure Online Booking

Philippine Airlines Promo - Low Fares from New York

https://www.philippineairlines.com/en/promotions/SummerEscapades-us

Great deals available for Economy Class, Premium Economy and Business Class.

PAL New York to Manila | As low as USD 4199‎

https://www.philippineairlines.com/

Non-stop flights.4-star carrier.2 piece Free Baggage Allowance up to 32 kilos each. Fast Booking. Secure Online Booking. Special Promo & Discounts. Amenities: In-flight meals, Free baggage allowance, Online Booking, Wi-Fi on Select Aircraft.

philippineairlines.com - Philippine Airlines - Official Website‎

https://bookings.philippineairlines.com/flypal/AirFlightSearchForward.do

Fast, Easy and Secure Booking to Philippines. Book online today! Secure Online Booking · Fast Booking · Special Promo & Discounts Amenities: In-flight meals, Free baggage allowance, Online Booking, Wi-Fi on Select Aircraft

Fly PAL from New York - World-Class Flight Service

https://www.philippineairlines.com/promotions/foreverflyer2021

Get a chance to win 80,000 miles per year for life with PAL Forever Flyer Raffle Promo. Avail flight, hotel, land transfer package for a hassle-free booking. Travel worry-free. Enjoy unlimited rebooking. Great deals available. Safe and non-stop flights.

Keyword: philippine airlines flights

What do Philippineairlines's customers say about them?

Review Score

1.4/5

Total Reviews

134

Info

Philippine Airlines
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
95.0%
Read reviews that mention
Jonathan

booked a flight november 2019 for april…

Reviewed on 2021-05-24T09:40:37

booked a flight november 2019 for april 2020 as covid hit december 2019 we started chasing a refundsince then.Hours apon hours on phone on hold 95% of the time thats when you can get a hold of them and phone didnt ring out.Hundreds of emails and fb messages and its just a endless loop of lies and gerneric replies.How this airline is still able to advertise flights hold money then cancel is beyond belief .Obviously the owners who is a multi billionaire mind you has friends in high places i know they wouldnt get away with it in a law abiding countries system.
read more
GMan

There should be a zero star option…

Reviewed on 2021-05-21T12:24:20

There should be a zero star option available for this company, they are a disgrace!Booked flights from within the UK Oct-19 to travel Aug-20. They moved the flights in Jul-20 which caused us to cancel as now useless and they gave an option of full refund which we took as we did not know when we would next travel there. They stated in the email that it would take up to 5 billing cycles to make the refund but we are now at 9 cycles. We received what appeared to be a part refund but with no email to tell us about it - an amount of money was refunded back but only 40%. Have they refunded minus the taxes? Have they made a mistake? No idea as I cannot get any useful response from them. Actually managed to speak to somebody after months of trying and they said they now have a dedicated MyPAL Request Hub to deal with refunds and I needed to make a request there. Another company cover-up of their activities. I had to make separate requests for each traveller and also for seat booking fees even though they were all under the same booking. Took a lot of time and just received their standard fob-off email to each request saying the refund is in progress. I even detailed the part refund in the request text (asking if they made this payment then when is the remainder expected) so it is obvious they do not review anything and that this auto-email is sent in each case. The support staff are trained to waffle and obfuscate, it is totally unacceptable and the company effectively act as thieves or fraudsters, how they get away with it I don't know. The fact is they will probably read these reviews and just laugh and congratulate each other. For the same holiday I have already received refunds from Emirates (5 billing cycles) and Cebu Pacific (8 billing cycles although they did keep me updated along the way, were clear about the delays, indicated a timeline and actually sounded apologetic). We have had similar issues with PAL in the past (they tried to keep our taxes for refunded cancelled flights), unfortunately, they are the only airline flying to our destination and we have no other choice when visiting family (except for a 24-hr bus ride). Have written tens of emails and called many times, mostly without success. We are determined not to give up.
read more
Caroline Lukaszyk

This airline is not trustworthy

Reviewed on 2021-04-19T03:49:46

A very expensive flight - USD 1737.21 for ONE WAY economy - that was cancelled 4 weeks prior to departure by the airline with no explanation and no opportunity to re-book.I was advised refund would take at least 5 months, while I have been waiting on a refund for a Hong Kong – Manila flight since October 2020. This airline is not trustworthy – DO NOT BOOK. They appear to be selling tickets for false flights. This is unethical, particularly with the financial and emotional strain people are under during this pandemic.
read more
Graham

Waiting over a year for covid-19 refund

Reviewed on 2021-04-12T21:26:38

Flight cancelled 24th March 2020, refund request confirmed in April 2020, no refund received as yet more than a year later!According to their website they had refunded 80% of customers in September 2020 - liars?
read more
Michael C

13 months!

Reviewed on 2021-04-12T14:29:44

13 months. Refund processed at the airport in March 2020. I have the refund receipt. 13 months later...NOTHING.They are just keeping peoples money. Its out and out theft. Filipinos are fantastic people, very friendly and accomodating. But, for such a "religious" country, its all a facade. Ive had lie after lie from this company. Just a bunch of We Love Jesus badge wearing liars. I got my refund from Cebu Pacific (a much smaller company), and from Opodo (a dire travel agent listed 48th of 50 of the worst travel agencies in a newspaper article) over 6 months ago. Ive threatened legal action, but they simply do not care. The Govt should shut these fraudster theives down. DO NOT EVER BOOK WITH PHILIPPINE AIRLINES. Its a total scam
read more
Adam

I have waited 10 months for a refund…

Reviewed on 2021-03-14T06:45:07

I have waited 10 months for a refund for my cancelled flight and still nothing. The owner of PAL isworth 3 billion dollars but they cant give hardworking people a refund!
read more
Athena Xu

where is our refund?

Reviewed on 2021-03-09T19:54:11

we purchased Philippines Airline July 2020 air tickets and asked for the refund because the flight was cancelled.We still have not got our money back after EIGHT MONTHS. They kept saying that it was processed, but never refund us for real.
read more
Stella

PAL disappointing

Reviewed on 2021-01-27T03:56:15

I would want to give the airlines the benefit of the doubt since what we are experiencing at this time is very trying for both big and small companies.Its been a year since my email refund confirmation but PAL has been stalling and sending me automated messages saying that my case is already processed and I should call my credit cardholder since the problem is in their end. After hundreds of calls and emails, I have only recieved 4 out of my 6 refunds. HOW CONVENIENT RIGHT?
read more

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