Polestar 2 Lease application rejected to my surprise!
Reviewed on 2021-03-21T16:05:33
Following my recent lease application for Polestar 2 with ALD Automotive I would like to share withyou my not so pleasant experience.
After submitting my application form with all the associated documents I had to chase for the answer/decision only to learn that my application was unsuccessful.
It took me by surprise because one of the first documents that I submitted was a letter from my employer confirming a car allowance (£500 per month), which would cover most of the monthly lease payment. That meant that I would be using this allowance and not my own money to pay for the lease monthly.
I also had sufficient savings to cover the initial deposit payment. When I highlighted this during my phone call I was asked to submit this letter again even though it had been already sent with the initial application. After sending it again I received an email confirming that my application was still unsuccessful.
The very next day I applied for a PCP loan to buy Jaguar F Pace (diesel) of the same value as Polestar 2 and surprise surprise my application was accepted within 30min with no issues whatsoever. I have now a loan of a greater value than the lease for Polestar 2 could have been.
The points that I want to make it here are:
- I was in a perfect financial position to make this purchase.
- I wanted to switch from a combustion engine car to electric vehicle to make an impact on the environment and join a growing number of EV owners
- Due to bureaucratic approach of ALD Automotive and no inclination to look into my application a bit more further this choice of leasing EV was taken away from me and now I will be driving a diesel car for further four years.
How do you want people to switch and start using EVs if you are making it so difficult to apply for a simple lease?
In four years time when my PCP for Jaguar F Pace is due to finish I will be considering EV again but due to this experience with ALD Automotive it won’t be Polestar 2.
You lost me as a customer twice. Now, when you rejected my lease application and in the future when I will be making a decision about another car again.
Well done!read more
Polestar... Please sack your Leasing Company
Reviewed on 2021-03-11T13:56:42
Polestar, please please please review your Leasing team. Personally, I have no issues with your approach to ordering cars; pick a car,configure it, order it, couldn't be simpler.
But when I can afford a car, but your underwriters think I can't for whatever reason and then they put me through distress for rejecting me, for now apparent reason, then fob me off like a leper, well I'm sorry, I'm not sure how you can continue to stay in business.
After 2 days of dealing with ALD it's enough to put me off buying a Polestar 2. And I'm not the only one, as many others are facing the same experience. I completely understand outsourcing, but why would you use a company who has tarnished the Polestar 2 buying experience?
Don't believe me? Have a look at their Trustpilot rating, it's shocking! Every disgruntled person who walks away is a lost sale, do you even care?
How do you expect to compete in an increasingly competitive market with a service like this is absolutely beyond me.read more
After a long wait my car has now…
Reviewed on 2021-03-03T20:53:57
After a long wait my car has now arrived; customer services have been very helpful throughout the process.The car is awesome. I'm absolutely thrilled with it! Very pleased with my purchase.read more
Range of my Polestar is less than 300KM
Reviewed on 2021-02-19T14:56:26
The actual range of my Polestar is less than 300KM!
Besides issues with the alarm, charging, internet,dashboard lights and the promised but still missing app! A bammer.read more
Reviewed on 2021-01-26T12:46:11
Fun car to drive, excellent service. I couldn't be more happy with my new Polestar 2.
Great support and amazing product
Reviewed on 2021-01-26T12:28:23
I ordered a Polestar 2 in August and the delivery date was set to around December. I wanted the car as fast as possible,so I contacted Polestar support to see if I could get it before my old lease contract ended. They were really helpful and found me a car in stock. I got my car 6 weeks later and it's been perfect.
Very professional support and a great product.read more
Great car, but appalling (digital) customer service
Reviewed on 2020-12-23T13:33:30
You can only buy a Polestar alike shopping @ Amazon, however, once paid you will be left in the dark by Polestar.Their CS is shambolic. No response to emails, they call with hidden numbers and worst... The entire order to delivery process is digital, thus the portal is key for any nmew Polestar owner. I was asked to make my own Polestar web ID, for them to link my car in the portal. But I've never seen anything on the portal because my car wasn't linked to my account. They just called me that I can collect my car next week and they promised me that someone would call me to link my car to my ID. Not.... my phone has gone very quiet.
This great car comes with no customer service, be prepared.read more
Ok vehicle, loucy and miserable service
Reviewed on 2020-11-16T08:03:55
If you are wondering to buy a polestar, calculate yourself extra good time for every single miner thing to get done,even the response from them will take ages. When they finally response, they will try to run away the problem. I have waited for this vehicle for almost two years, but really consider to get rid of itread more