Review (July 2025)
Shop pottery barn and find everything you need to decorate your home. browse our expertly crafted indoor and outdoor furniture, accessories, decor, and more. curbside pickup available.
1.5B
Estimated Revenue
15.12M
Website Visitors
1.2/5
Trustpilot Score
What do we know about Pottery Barn?
What is Pottery Barn's Revenue?
Pottery Barn's estimated revenue for 2024 is $1.5B.
What does Pottery Barn do?
For over 70 years, Pottery Barn has represented exceptional quality and unparalleled value. America's most meaningful, beautiful design source, we bring together good products, people and values. We believe that style evolves, but quality is timeless. Original designs, premium materials and artisan craftsmanship, we create our products safely and sustainably – because it matters where you shop and what you choose. A member of the Williams-Sonoma, Inc. family of brands, our home is in San Francisco, but our catalog, stores and site bring beautiful inspiration around the world.
What are the monthly traffic metrics for Potterybarn?
6/mo Traffic Growth
-11.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
15M
Time on Site
3.9Mins
Pages per Visit
4.0
Bounce Rate
48%
How fast is Potterybarn growing?
Potterybarn has grown by 16.5% in the last 6 months according to SimilarWeb.
How do people interact with Potterybarn?
Last month, Potterybarn received 15M visitors who spent an average of 3.9 minutes on the website and visited 4.0 different pages per session. Overall, 48% of people bounce on the first visit.
How do people find Potterybarn?
5.3M people (35%) visit Potterybarn directly. 8M (53%) people search for them in Google. Whereas, 493.9k (3%) discover Potterybarn through Facebook, Reddit, and YouTube. 235.7k (2%) visitors come from Potterybarn's email newsletters. Finally, 450.9k (3.0%) people come from affiliates and or paid referrals.
Who uses Potterybarn?
Potterybarn's top market is the United States and they receive 14.6M (96.5%) people.Then the 2nd is Canada with 208.5k (1.4%).The 3rd is is Australia with 34.1k (0.2%).
Traffic Growth (last 6 months)
What are Potterybarn's ads on Google?
Google Ads
PotteryBarn.com - Pottery Barn®
http://www.potterybarn.com/?Kenshoo=d4243c58-d63a-4404-b5f7-a546067b73f6&cm_ven=NonBrandSearch&cm_cat=Google&cm_pla=NonBrand_Content_Outdoor_Broad_Google&cm_ite=
Classic Design, Lasting Quality & Relaxed Living From Pottery Barn. Categories: Furniture, Outdoor Products, Bedding Products, Bath Products, Rugs & Windows Furniture: Living & Family Room Furniture, Dining Room & Kitchen Furniture
Pottery Barn®
http://www.potterybarn.com/?Kenshoo=
Classic Design, Lasting Quality & Relaxed Living From Pottery Barn. Flat Rate Delivery · Eco-Friendly Products · Smart Designs. · Conscious Decisions Furniture: Living & Family Room, Dining Room & Kitchen, Bedroom, Home Office… 104 7th Ave, New York - (6
Pottery Barn® - Floating Shelves - potterybarn.com
https://www.potterybarn.com/shop/organization/ledges-shelves/
Declutter Your Home and Find Organization Solutions with Pottery Barn® Today. Get Ready For Christmas · Smart Designs. · Thanksgiving Decorations · Eco-Friendly Products
Pottery Barn® Official Site | Dining Room Sets
https://www.potterybarn.com/shop/furniture/dining-room-collections/
Shop Quality Dining Room Sets Exclusively at Pottery Barn®. Shop Today! Locate A Store. Free Design Services. Gift Cards Available. Easy Returns. Request A Catalog. 12 W 20th St, New York, NY - Open today · 10:00 AM – 9:00 PM Saturday 10:00 AM – 9:00 PM
Pottery Barn® - L Shaped Desks
https://www.potterybarn.com/shop/furniture-upholstery/desks-home-office/
Create a Healthy Home with Timeless Long-Lasting Home Furnishings.
What do Potterybarn's customers say about them?
Review Score
1.2/5
Total Reviews
682
Info
Pottery Barn5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
90.0%
Read reviews that mention
Aaron Borengasser
Hands down worst customer service in my…
Reviewed on 2021-05-21T16:37:16
Hands down worst customer service in my life. I will NEVER order from them again.
Deb
No inventory to view rugs and can’t return online orders
Reviewed on 2021-05-21T16:36:55
I love pottery barn that’s why we all go there at something is happening outside of Covid.You can’t see any of the rugs in the store and if you order them you can’t return them. How are we supposed to shop there?
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Lisa Petrilli
I ordered the oatmeal grommet curtains…
Reviewed on 2021-05-21T11:21:08
I ordered the oatmeal grommet curtains through pottery barn online. They came with uneven hems.Ordered them again and they came again uneven hemlines. Both curtains not only uneven but this time color not matching. Returned in person to gardens mall and comment from Frank was well “it happens”.
Very unprofessional and what a poor representation of Pottery Barn of whom in the past you could at least count on the quality but no more. Very discouraged and dissapointed. Still have uneven hemline. Afraid to order for a third time because these too will most likely be uneven too. Something has changed with quality so beware.
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Law student
Utter disregard for customers
Reviewed on 2021-05-21T01:15:03
Pottery Barn demonstrates no appreciation or respect for customers and refuses even the most reasonable accommodations.After ordering thousands of dollars worth of furniture several months ago, I ordered a mirror for $350. Though it was in stock, the delivery estimate was about a month out. As I tracked the item and saw it stopped making progress, I was patient because the estimated date had not come and I don’t know what their process is. The date passed and I was still patient. When I called, they predictably didn’t know what happened and sent a replacement, which I expected and understood. What I did not expect was their complete unwillingness to even refund me the shipping. Apparently, the only way they “make things right” with their customers is to provide store credit. In other words, since they dropped the ball and lost my item, they’ll give me the ability to give them more of my money, at which point I’ll save $40. The initial representative was at least understanding of my frustration. The manager was rude and obnoxious. When I pointed out that it had been over a month and half and all I wanted was my shipping fee back he said it was my responsibility to have been tracking the item and have alerted them earlier so it didn’t take so long to fix the problem. Aside from the absurd shift of responsibility to the customer and attempt at gaslighting, I HAD been checking the tracker and every day the tracker says it is arriving tomorrow. By the end of the hour long call during which I was insulted, I was furious and the money was almost completely besides the point. Unsurprisingly, the call did not end with a survey or other opportunity to provide feedback. They clearly could not care less about their customers’ experiences.
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fluoresensitive
I'd give them a zero if I could!
Reviewed on 2021-05-20T19:19:53
I'd give them a zero if I could!
Literally, it's been almost three months, and they keep charging me for the $510 I paid in mid-April for a chair.I can't even cancel / return the order because it's not eligible for return, AND it's on backorder. Not to mention, the absolutely ABYSSMAL customer service. Very rude and condescending, plus they pretty much called us a liar to our faces when we told them they charged us three separate times.
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Maylin Castaneda
worst experience ever- i ordered baby…
Reviewed on 2021-05-19T19:06:36
worst experience ever- i ordered baby furniture and needless to say it still have no arrived and its past the delivery date.Im 38 weeks pregnant and i havent been able to finish my nursery b/c of their incompentance. to make matters worst- they are claiming that my items have been delivered and they have not been. i have called no less than three times and continue to get the run around that my order will be here in 20-30 min- mind you they are past their estimated delivery time to get here. HOW IS THIS SERVICE COSTING US, THE CUSTOMERS, $250 TO GET THEIR STUFF DELIVERED TO US W/ ALL THIS AGONY???
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CS
I agree with all the reviews below
Reviewed on 2021-05-19T15:43:08
I agree with all the reviews below. My experience with Pottery Barn has been the worst and, as a result,I will NEVER order from them, or any of their related companies again. This is a shame since I just moved and their businesses should have good products. I was excited when our new reed bed frame had arrived after ordering it 3 months earlier. But, one of the slats cracked and broke within 24 hours of its delivery and, more importantly, there has been a complete lack of response to rectify this in a timely matter. I have been dealing with many companies due to a move and Pottery Barn has had the worst, most clunky, irresponsive customer service by far. My experience has included 4 phone calls to customer service, multiple emails, and contacting the salesperson who sold me the product in the first place. It seems like I continue to spend parts of my day on the phone with them dealing with this but no one can give you a straight answer. So, I agree with all the reviews below. That matters when you are purchasing large items for your home.
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Michael
Absolute WORST Customer Service
Reviewed on 2021-05-19T01:11:00
I ordered the Parkview Reclaimed Wood Trunk ($789, not including another $225 in taxes and delivery fees).When I received the item, an entire corner of the trunk was broken off. The delivery service recommended that I refuse delivery, which I did. I was then told I would receive a call from customer service within ten minutes, which I did. The customer service agent ordered a replacement … and everything went downhill from there. The replacement order was canceled without explanation one day later. Then, a few hours later, I received an email from “MaryAnn M.” telling me to provide “a minimum of two up-close photos of the area(s) of concern and one photo that shows the entire piece of furniture.” Without them, she was unable to “evaluate” the legitimacy of my “concern.” Obviously, I wasn’t able to provide the photos because the item was no longer in my possession; I refused the delivery. (Additionally, the delivery service took pictures of the damage.) I replied to the email and never received a response. I sent another email a few days later. Again, no response. I then called about the situation and, after describing the ordeal and waiting on hold for a resolution for almost an hour, was disconnected. No one bothered to call me back. I placed several more calls over the next few days. Why was the replacement order canceled? Are you going to place a new replacement order? If not, am I going to receive a refund? No one could tell me anything. Finally, I was told I would receive a refund. You can imagine my surprise when, a few days later, I received a merchandise card in the amount of $789. Apparently, Pottery Barn was unwilling to refund taxes and delivery fees for the damaged item I refused. Moreover, Pottery Barn assumed I would prefer a merchandise card in lieu of a refund. HA! Eventually, several weeks and hours (and hours) of effort later, I was able to cancel the merchandise card and received a full refund. Unfortunately, it’s too little too late. My relationship with Williams-Sonoma, Inc. is dead.
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