Really bad internet conection
Reviewed on 2021-05-07T17:18:09
Really bad internet conection. a mouse in a garbage can can deliver better wifi than this companydoesread more
Reviewed on 2021-05-05T23:52:25
STAY AWAY!!! they are by far cheaper but the WORST CUSTOMER EXPERIENCE I've ever had both personally & business wise.Sign contracts, send you factuurs, dont show up for installations, rude customer service staff, excuses....the list goes on. (Honestly they started charging me for installation & bills for a service they failed to even install!) That was for me wanting to put my business & home over to their most expensive TV, mobile, home line, & WiFi packages...if u can't be bothered for THAT amount of business...pffff! Telenet are a bit more expensive but service is great & when they say they'll do summit/come somewhere....THEY ARE THERE! I allowed Proximus do it to me THREE TIMES. NEVER AGAIN!!! The rep who promised me personal service on the 3rd trip, hugely apologetic for the previous failings, BLOCKED ME, when I looked to complain. Says it all. USELESS!!! I'd award less than 1 star if I was allowedread more
an outrageous low-quality expensive…
Reviewed on 2021-05-04T16:21:56
an outrageous low-quality expensive monopoly against all the EU competition rules
This is the worst internet provider in…
Reviewed on 2021-05-03T21:53:21
This is the worst internet provider in Belgium the wifi is worse than garbage they see all these badreviews and still not don’t care to fix the company it’s truly embarrassingread more
Disrespectful marketing techniques
Reviewed on 2021-04-20T11:33:17
I am a client at a competitor of this company, and was looking to change. Maybe they tracked a cookie or whatever,but since I visited their site, they call me as telemarketers. I am member of a do-not-call me list. Any competent telecom operator should know these lists and respect them. The fact that Proximus does not adhere to this list can mean two things: either they're incompetent, either they disrespect their clients and prospects.
Besides this, the caller was unilingual French speaking. Also this is disrespecting customers (Belgium is a trilingual country with over 60% non native French speakers)read more
Reviewed on 2021-04-13T18:25:21
This is based on at least 5 different experiences I’ve had with the company.
Client service isn’t service in the least.They are unfriendly and will reconnect you with someone else after you’ve waited more than an hour on the phone.
My WiFi cable literally runs through the middle of my room like it’s a party decoration. Which was the better option because at first they were gonna attach one of the devices to the wall in the middle of my hallway and let the cable hang there the same way it’s now hanging in the room.
I have three separate Proximus devices. One is the main router and the other two should enhance the main router. Yet I still have super poor connection 3/4 of the time. (I live in and appartement not that big)
I have unlimited internet yet still need to go to the my Proximus site and add 300GB multiple times a month because I’ve supposedly used up my “unlimited internet”.
Once they hung up on me because I wasn’t happy (a little tired of it). The reason being that they came to my appartement 4 separate times to fix the internet and it still didn’t work.
I hate this company.read more
I really wanted to like Proximus, but…
Reviewed on 2021-04-12T17:59:33
Damn, I really wanted to like Proximus…
I've seen how much harm the full privatization of an utility sector can do to competition (in my own country),so I was very happy to know that Proximus still has the state as a majority shareholder. When I moved to Belgium, picking Proximus was a no-brainer. Although priced a bit higher than the competition, their website was in English, their customer service was helpful, and my company would sponsor the cost as part of my work-from-home allowance. But then the problems started.
So, I pay for internet only, the 50€/month option. For some reason, you have to pay 60€ to become a customer (the installation), which is sort of like paying them for the privilege of then paying them every month. A bit weird, if you ask me.
Shortly after, they ran the promotion where they'd give you a free tv if you became a customer, and it stings a little when you've just missed on an opportunity like that. But fair's fair.
I got 85 Mbps out of the 100 that I payed for, so I was okay with the overall situation. Internet would get flaky at times, but it always does everywhere on Earth that I've used it.
Some months later, I moved to Brussels, and things went downhill fast. I had to pay 60€ again for the move, I had to spend some time without internet (for which I'm not reimbursed) until the technician came. And the cherry on top: I now had a 15 Mbps connection for a whopping 50€/month. After about an hour of trying to contact their helpdesk, I did get someone that helpfully noticed my data line needed some kind of upgrade. Shortly after I had been bumped to a 50 Mbps connection, which is 50% of what I pay for.
Not gonna lie, that still stings. The people that work for Proximus are nice and friendly, but the behemoth itself is anything but customer-centric. I guess it pays to have nice support staff when, as a company, you're no better than the lowest common denominator in the market. Why be state-owned then? I know of a competitor that runs VDSL in my building twice as fast, not to mention the many providers that can already run fiber in this area. Then, there's your good old ADSL lines that, while still capped at 50 Mbps because they're owned by Proximus, cost 30% less.
So what am I paying Proximus a premium for? The feel-good knowledge that I'm supporting a state-owned business. On the many occasions my connection is spotty, or when my bill arrives with extra charges on top, or when I have to fork out another 60€ just because I'm moving, or when I'm left at home without internet waiting for a technician, that's when the premium I'm paying for loses its meaning.
I mean:, their app is super buggy. MyProximus is very close to garbage, handing out 404s and 500s for almost anything you try to do there. I can't manage my mobile plan, because their server always yields a 500 on that operation, which leaves me with no option to convert my balance into more data (as they promise).
What *am* I paying for?
If you're in the market for an ISP in Belgium, well, God bless you! Proximus isn't the worst (I've heard awful things about Telenet, for example), but it's still mediocre. edpnet seems to have reasonably good reviews. Scarlet is basically Proximus but at 64% of the price (for the same speed, at least where I live). I've had LTE-based providers before and bad weather quickly runs your internet to the ground.
So that's that. These folks run the “think possible” slogan, I think? Well, sure, think about what would be possible if they were better. What would the Belgian ISP market look like if the largest provider, state-owned, actually gave a damn? What if you could actually see your invoices without a super heavy, JavaScript-laden, tracker-heavy website? What if MyProximus actually worked, what would be possible?
I don't know, but with Proximus (at least in Brussels), I'm more and more thinking about why on Earth I picked them as a provider.read more
Reviewed on 2021-04-06T14:13:55
The worst company ever!
Making people pay more for company's mistakes!
I have already paid for a year for a DataPhone and now they say you need to pay for it once more.One said "We don't see your payments, take your invoices and go to one of our nearest shops".
Stupid company!read more