Review (July 2025)
Qnap designs and delivers high-quality network attached storage (nas) and professional network video recorder (nvr) solutions to users from home, soho to small, medium businesses.
78.79M
Estimated Revenue
3.04M
Website Visitors
1.6/5
Trustpilot Score
What do we know about QNAP Systems?
What is QNAP Systems's Revenue?
QNAP Systems's estimated revenue for 2024 is $78.79M.
What does QNAP Systems do?
QNAP Systems, Inc., headquartered in Taipei, Taiwan, provides a comprehensive range of cutting-edge Network-attached Storage (NAS) and video surveillance solutions based on the principles of usability, high security, and flexible scalability. QNAP offers quality NAS products for home and business users, providing solutions for storage, backup/snapshot, virtualization, teamwork, multimedia, and more. QNAP envisions NAS as being more than "simple storage", and has created many NAS-based innovations to encourage users to host and develop Internet of Things, artificial intelligence, and machine learning solutions on their QNAP NAS.
What are the monthly traffic metrics for Qnap?
6/mo Traffic Growth
-5.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
4.3Mins
Pages per Visit
3.0
Bounce Rate
45%
How fast is Qnap growing?
Qnap has grown by -18.6% in the last 6 months according to SimilarWeb.
How do people interact with Qnap?
Last month, Qnap received 3M visitors who spent an average of 4.3 minutes on the website and visited 3.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Qnap?
1.1M people (35%) visit Qnap directly. 1.7M (57%) people search for them in Google. Whereas, 32.7k (1%) discover Qnap through Facebook, Reddit, and YouTube. 43.5k (1%) visitors come from Qnap's email newsletters. Finally, 2.1k (0.1%) people come from affiliates and or paid referrals.
Who uses Qnap?
Qnap's top market is the United States and they receive 363.5k (12.0%) people.Then the 2nd is Germany with 260.9k (8.6%).The 3rd is is China with 252.7k (8.3%).
Traffic Growth (last 6 months)
What do Qnap's customers say about them?
Review Score
1.6/5
Total Reviews
85
Info
QNAP Systems5 Star
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4 Star
5.0%
3 Star
5.0%
2 Star
15.0%
1 Star
75.0%
Read reviews that mention
Sebastian Trustman
I strongly recommend to avoid QNAP products
Reviewed on 2021-05-21T11:49:24
I have a very poor experience with their product durability. My TVS-872XT stopped working completely after 15 months under very light usage.I got a complete new replacement unit under warranty, which just failed me 10 months later. Again it would not power up anymore. The only thing I learned from the support is that the device has run out of warranty by 4 weeks and any repair costs are on me now. Getting connected to their technical support for an actual repair seems impossible. There only is an answering machine on the number provided. Telling you to open an online support ticket. While the online support tells you to contact their technical support.
After spending almost £4000 on a solution which is supposed to be core to my business I can hardly hide the disappointment and frustration with this company.
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Harry George
Yep I am also a victim of 21/04 ransom…
Reviewed on 2021-05-06T17:55:21
Yep I am also a victim of 21/04 ransom attack lost all my pictures thanks to this company.Or I could just pay £450 to have my server released which I am seriously thinking of doing. Memories are so special and they have been wiped out by QNAP thanks for nothing. No reply to any of my tickets.
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phillip matthews
QNAP - a company NOT to do business with!!!!
Reviewed on 2021-04-26T11:23:02
Like many - I suffered as a result of the recent Randsomware attack 21/4 2021. I'm not a technologyexpert but needed a NAS for large storage capacity.
I have a TS1680U device - so not cheap!
Given that I was clueless what to do as a result of the attack, I phoned the support line. I dealt with two people - Mike and Matt.
Mike was friendly and helpful. He put up with my 'dumb questions and managed to help to a certain degree.
Matt however, was a very different 'kettle of fish'...
I needed additional support and so had set up a team connect session. My colleague and I both wanted to be on the session as 'two heads are better than one'.
What we experienced was jaw dropping.
The session has the option for voice - so we selected that. It was clear that Matt had his speakers disabled - however, we could hear him ALL TOO WELL.
His written responses were polite enough. But what he was saying about myself and OTHER QNAP customers was beyond appalling.
He was chatting to his female companion about her getting a job with the NHS, whilst he complained how stupid QNAP clients were. He arrogantly stated that I was a 'Bell***' as I had connected the system incorrectly and a 'total f****** ****' ... I can only assume that he deems anyone with lesser knowledge of the QNAP systems to be unworthy - that was certainly his attitude!
As he worked through my systems - he then stated that "I was obviously 'doin' dodgy S***' as I had TOR Browser on the machine" (Only there as a result of seriously contemplating paying the randsomware demand)...
When I pointed out that we could hear - his microphone was muted very rapidly.
Both my colleague and I were stunned. Although it was very funny when we shared our experience with our colleagues across the business.
It's great to know that the company values their clients and are concerned about trying to help them.
QNAP need to learn that selling is a journey - supplying the product is just one part of that. Treating clients with utter contempt and disdain is not a recipe for long term success. If QNAP have any integrity - they would bother to read the reviews that are posted here and do something. Given that they obviously do not read these reviews and have not bothered to improve their customer service or products - they do not deserve to be in business.
The cost of large scale storage is reducing and there are better options at a fraction of the cost.
Do not use QNAP.
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Curious64
Stay clear of QNAP if you value your data!
Reviewed on 2021-04-26T07:33:24
After several years of using a QNAP NAS (TS451+), and after many let-downs by the notoriously buggy software of this NAS,I now decided to dump it for good.
Like many others I was also affected by the latest QNAP ransomware attack (Apr 21, 2021). Fortunately I did not lose any relevant data, but that was only because of backing up the data elsewhere. The NAS had a "volume snapshot" taken before the ransom attack. This should supposedly permit to roll back to the state prior to the attack. However, this failed with bogus messages such as "need 65 PB (!) of additional storage" or "snapshot empty".
The NAS did not have weak passwords or other obvious flaws in the setup, but QNAP's software is so buggy that it gave wide-open backdoor write access to the hackers via its flawed file manager and hybrid backup applications.
Other setbacks I experienced with the QNAP software include:
1) Failure to rebuild RAID5 array after swapping a disk with a few failed sectors. What started as a precautionary exercise to prevent data loss turned into a full purge and rebuild from backup due to QNAP's buggy software.
2) Catastrophic data corruption after doing a system "upgrade". Note that QNAP frequently pushes system upgrades, a sure-fire sign of constantly having to patch their messy, poor quality software.
All data losses I experienced in about four years of running this NAS were due to the buggy, unreliable QNAP software.
I can also confirm other reviewers' poor experience with the unresponsive QNAP support. They are a Taiwanese outfit that aggressively pushes new products but gives a damn about software quality and support. Don't think you are safe if you buy a more expensive "professional" NAS from them - all products that run their QTS software are affected.
Adding to this: QNAP uses Linux, so you might think you can take a disk from your NAS and mount it on a Linux server. I found that this is nigh on impossible as QNAP "customises" the file system. This means they force you to buy another QNAP box in case your NAS fails and you wish to continue using your NAS drives. Typical behaviour of rogue-ish greedy irresponsible cowboys who don't give a damn about your data security.
Another addon: check online how QNAP treats its employees (hint: poorly) and think about what this means in terms of product quality (hint: corners cut) and security (hint: disgruntled ex-staff with inside knowledge about shocking software weaknesses).
Bottom line: if you value your data, give these cowboys a wide berth as you will be let down badly when things go wrong. Buying QNAP is worse than having no backup. If you have no backup, you at least know that you are vulnerable. If you have QNAP you think you can count on it but you couldn't be more wrong.
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mohamed elgaabeb
Just get away of it
Reviewed on 2021-04-23T22:22:10
after this ransomware attack targeting Qnap over the world, just get away of snaps
Customer
Qnaps - unreliable firmware and apps, poor service
Reviewed on 2021-04-13T22:34:06
Since purchasing a qnaps Nas it been endless problems with firmware that are riddled with bugs,apps that simply doesn't works and impossible to get hold of customer service or support. Would avoid QNAPS!
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Christian
No usefull service at all.
Reviewed on 2021-04-04T17:23:15
No usefull service at all.
After 5 tickets no usefull help w opas provided, and after 3 more confirmed tickets,they don't even bother to awnser.
Edit: hot awnsered, but no me help was provided.
Found a solution myself.
(All is working, for NOW).
Christian
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John C
I read the previous review and had to…
Reviewed on 2021-02-22T16:45:04
I read the previous review and had to check whether I had already submitted a review ?.It has stolen my thunder 100%. I cannot believe how similar or experience and thoughts are. reading the previous there is s clear pattern
I purchased a 'home' Nas 3 weeks ago. This was to replace/upgrade on a Seagate nas. Setting up to be in a position to use it is really quite traumatic because it introduces itself you at such a high brow tech level. This is one thing...the real problem is when you reach out to the tech support. Based on my experience of 4 phone calls and 2 support tickets;
If you ask them to clarify or break it down they get very frustrated with you.
When you. contact because you don't understand what's in writing they imply that it is plain English and thus you have the problem for not knowing what it means.
I am sure the kit is good and I'm sure it has many benefits... But the UK 'team' (which i now understand consists of only a handful of people ie 2 guys handling tech support) are just not geared to supporting the average Joe/Joanne. They require the purchaser to have a good knowledge of computer jargon (acronyms etc). If you don't they make you feel you dumb, stupid, thick etc.
on 2 occasions, when i was explaining why i need extra help because I am new and "i just don't get it"...when i finished speaking the line was dead...coincidence maybe it was or wasn't … but it certainly added to the frustration of not being listened to a a consumer
QNAP equipment is for computer enthusiasts...it is 100% not for the faint hearted, or the layperson, or the average on the street. If you are one of these you will probably feel embarrassed or intimidated reaching out for assistance from them and you will not get satisfaction out of your purchase.
the icing on the cake is that if you do feel that customer service is not what you expect then they do not seem to have a complaints procedure in place. so any frustration or grievance you have has no way of being addressed...
be warned people, its not plain sailing, you probably wont get any empathy from the support staff and you almost certainly wont 'have your hand held' to work through things. very disempowering and demoralising.
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