Review (August 2025)

10k

Estimated Revenue

10k

Website Visitors

2.5/5

Trustpilot Score

What do Queenabelle's customers say about them?

Review Score

2.5/5

Total Reviews

12

Info

Queena Belle UK
5 Star
9.1%
4 Star
0.0%
3 Star
0.0%
2 Star
9.1%
1 Star
81.8%
Read reviews that mention
Simara Pawluk

I ordered a made to measure wedding…

Reviewed on 2020-10-20T13:04:10

I ordered a made to measure wedding dress from here and was shocked when it turned up!The sizing was completely off, the colour wasn’t right and it stank of fish (wish I was joking). I read these reviews beforehand but thought that it would be ok.. it was not! Luckily I paid through PayPal but it took 4 months to get my money back and I had to send it back to China! Not Uk as stated. Cost me a lot to do that. I got a beautiful dress from H&M for £80 in the end.. please don’t use this site. You’ll regret it.
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Aamna ali

My experience was fine

Reviewed on 2020-04-30T13:38:20

I am honestly so confused as to why people have such negative reviews of the website.I ordered my prom dress from there and the quality of it was amazing. I did have to get the skirt tailored because it was long but other than that it was great. The top of the dress had support and wires which made the dress feel and look expensive. I would defined recommend
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Maria Karyo

I NEED HELP!!!!

Reviewed on 2020-03-28T19:29:13

I NEED HELP!!!! I ordered a dress from this website and it has still not arrived.I’m pretty scared that it wont come at all and I don’t hade enough money to buy an Another one. I have tried to contact the company but the don’t answer.
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Caroline Pursey

Dress is awful

Reviewed on 2019-06-21T14:35:51

Dress is awful. Do not use this company. Total waste of money. Customer service just ignore your emailsand don't bother to get back to you.
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Jules

Do not go near this company

Reviewed on 2018-05-05T07:04:08

Do not go near this company. I paid a lot of money for a cheaply made dress that didn’t match the sizestated and have been totally ignored by their so called service department since contacting them over a week ago, even though they promise on their web site to get back to you within 24 hours. However, they are still sending me e mails to let me know that my dress is still under tailoring and will be rushed out to me as soon as it’s ready!!?? Expensive joke of a company.
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Mr Andy Walker

Queenabelle UK

Reviewed on 2018-03-18T19:33:35

Awful! Absolutely awful! Prom dress took ages to arrive ( Chinese company even though they use .co.uk address ).We ordered the correct size using their size charts, but the actual dress fitted like a baggy sack. Customer service ( I use that term tongue in cheek) are a complete waste of time! If it was a UK company I would be able to use distance selling regs and small claims court to get my money back. However, as they are a Chinese Company using a .co.uk address as a cover then no hope. Please...Please....Please do not waste your money with these ripoff merchants.
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Sue Teumer

Wrong size, wrong fabric

Reviewed on 2017-09-11T11:41:46

I ordered mother-of-the-bride dress and paid extra for custom sizing. Dress came with those body measurements -- but sleeves that were too small so the dress wouldn't go on.Customer service -- in broken English -- requested my measurements again and again, then offered a 15% discount, saying to find a "local tailor to do some alterations." Furthermore, the fabric on the dress that arrived was not the same as that in the picture. They never even acknowledged that "detail." Luckily, a similar style (but much better made) dress became available at Macy's and I purchased that!
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Donna Thurston

Shocking customer service

Reviewed on 2017-08-02T19:24:01

Shocking customer service, ordered dress for mother of the bride as per their sizing guide,dress arrived and was far too small. Their customer service team could barely string a sentence together on the emails. Asked for photos which I sent and mothers measurements, all smaller than their chart and I still couldn't get them to supply an address for return or a refund. Would never use the company or recommend to anyone. Also, the dress itself looks cheap for the price. Mother ended up with a far nicer outfit for less money from Debenhams.
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