Review (August 2025)
The official website for planning your rocky mountaineer train journey. here you can learn more about how to experience the canadian rockies by rail.
10k
Estimated Revenue
287.35k
Website Visitors
1.9/5
Trustpilot Score
What are the monthly traffic metrics for Rockymountaineer?
6/mo Traffic Growth
28.20%
All Time Traffic Growth
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Monthly Hits
287k
Time on Site
2.4Mins
Pages per Visit
3.0
Bounce Rate
49%
How fast is Rockymountaineer growing?
Rockymountaineer has grown by 7.6% in the last 6 months according to SimilarWeb.
How do people interact with Rockymountaineer?
Last month, Rockymountaineer received 287k visitors who spent an average of 2.4 minutes on the website and visited 3.0 different pages per session. Overall, 49% of people bounce on the first visit.
How do people find Rockymountaineer?
70k people (24%) visit Rockymountaineer directly. 160.5k (56%) people search for them in Google. Whereas, 12.9k (4%) discover Rockymountaineer through Facebook, Reddit, and YouTube. 14.6k (5%) visitors come from Rockymountaineer's email newsletters. Finally, 5.9k (2.0%) people come from affiliates and or paid referrals.
Who uses Rockymountaineer?
Rockymountaineer's top market is the United States and they receive 190.9k (66.4%) people.Then the 2nd is Canada with 66.5k (23.1%).The 3rd is is United Kingdom with 9.4k (3.3%).
Traffic Growth (last 6 months)
What are Rockymountaineer's ads on Google?
Google Ads
RockyMountaineer.com - Rocky Mountaineer Train
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Enjoy majestic Canadian Rockies. Book spectacular train travel now! Life Changing Experience · Unique and Indescribable
Rocky Mountaineer Train | Truly Moving Train Journeys
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Enjoy majestic Canadian Rockies. Book spectacular train travel now! Life Changing Experience. Unique and Indescribable. Types: Rail Package With Cruise, Rail Package Without Cruise.
Rocky Mountaineer Tours | Truly Moving Train Journeys
https://www.rockymountaineer.com/find-package
Experience the most spectacular train tours in the world. Book now! Life Changing Experience · Unique and Indescribable
Rocky Mountains by Train | Truly Moving Train Journeys
https://www.rockymountaineer.com/find-package
Enjoy majestic Canadian Rockies. Book spectacular train travel now! Breathtaking Scenery. Dream Train Journey.
Consider Rocky Mountaineer | Travel In Luxury & Comfort
https://www.rockymountaineer.com/find-package
Enjoy Majestic Canadian Rockies. Learn More About Rocky Mountaineer! Dream Train Journey. Breathtaking Scenery. Types: Rail Package With Cruise, Rail Package Without Cruise.
What do Rockymountaineer's customers say about them?
Review Score
1.9/5
Total Reviews
13
Info
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Read reviews that mention
Narelle Royal
Refuse to refund money to customers…
Reviewed on 2021-05-20T13:56:53
Refuse to refund money to customers when trip is cancelled .
Jack McLeod
TERRIBLE: I would give Rocky Mountaineer a ZERO (0) if I could
Reviewed on 2021-03-24T19:34:59
I would give a ZERO (0) if I could. I booked a Trip with Rocky Mountaineer in July 2019,paid in full December 2019, for a trip that was scheduled for June 2020. Rocky Mountaineer refused to provide a refund on a trip they cancelled. The words change from rescheduled to an unknown date, to suspended for an unknown period. Yet Rocky Mountaineer offered me a credit for an unknow time, and also an unknown trip. It wasn't going to be a ski trip, that is why I picked JUNE. The Terms and Conditions from 2019. 2019 Terms and conditions
Part of 11. Cancellation by Rocky Mountaineer
Rocky Mountaineer may, in its sole discretion, cancel a tour or portion of a tour at any time, prior to departure. In that event, Rocky Mountaineer will repay the deposit or charges far the tour or. where appropriate , a reasonable pro rata share thereof. In the event of cancellation of a tour in progress, Rocky Mountaineer may select and make available alternative return transportation by bus or other means from the point of cancellation to the location where the cancelled tour was scheduled to conclude, or the place of its commencement, and reasonable accommodation (if any) required in the course of that return transportation. In no circumstances will Rocky Mountaineer be liable to provide or pay for any further payment, compensation, transportation, or accommodation including (without restriction) further transportation to your home or any other location. Except as specifically provided in this paragraph, the cancellation of a tour or portion of a tour by Rocky Mountaineer will be subject to the limitation of liability contained in section 8 of this Agreement.
Those terms show that RM would provide a full refund if they cancel a trip. They give percentages of trip refunds if I cancel the trip. The bottom line is that I, along with many others, paid for a service. It was a Rail trip on a specific time and place. Rocky Mountaineer did not provide the service. I resent the fact that RM wanted to decide for me, when I should take a trip. I paid it is my trip. Rocky Mountaineer blames covid, well I also am affected by the pandemic. The whole RM brochure is full of the words SERVICE. Rocky Mountaineer is NOT PROVIDING THE SERVICE THAT WAS PAID FOR.
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Chris
I booked a trip with Rocky Mountaineer but...
Reviewed on 2020-11-28T22:32:22
I booked a trip with Rocky Mountaineer (RM) in mid 2019. At that time the terms and conditions stated that if RM had to cancel a refund would be issued.That is exactly what happened a year later and they refused my refund stating a change in the terms as of March 2020. All of my other trips with different vendors were also cancelled, but all of the vendors refunded my money. I will not book with Rocky Mountain again. There other companies that offer a similar experience with what appears to be better customer service. Please do your due diligence before you put money down.
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Wayne Millar
Rocky Mountaineer Rip off.
Reviewed on 2020-11-28T16:51:03
Rocky Mountaineer have refused refunds to thousands of travelers including the terminally ill,disabled and elderly. They unilaterally changed their T&Cs after the onset of Coronavirus from an 80% refund to a Zero refund.
Do not give this company any of your hard earned money. Join the Facebook page Rocky Mountains Train Rorts if you have been affected by these thieves.
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George Kenna
Don’t trust your money with Rocky Mountaineer
Reviewed on 2020-11-28T09:27:55
Lost my deposit of $680 when Rocky Mountaineer unilaterally changed their return deposit policy.Their excuse is that they would go out of business if they returned my and that of hundreds of others totally literally $hundreds of thousands. My money like that of others wasn’t given to Rocky Mountaineer as a loan to keep them out of bankruptcy. It’s disgusting to think they think they have a right to keep my money after we both signed a contract that my money would be returned. Finally I don’t get that Trustpilot with 7 now 8 Terrible reviews gives this company a 2.3 average rating?
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Geoff Stone
Customers ripped off
Reviewed on 2020-11-28T07:54:41
Rocky Mountaineer cancelled our train journey and then refused to give a refund, hiding behind contract conditions they unilaterally changed after Covid hit.Their offer of a credit for future travel is worthless to us as we have no intention of travelling to Canada in the next few years. Disgraceful company that deserves to go out of business, but will probably survive with a combination of taxpayer subsidies and holding on to funds from customers who had the misfortune to book with them. There are far better options for visiting the magnificent Rockies than giving your money to this company.
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Colleen
Never again.
Reviewed on 2020-11-28T02:32:30
It seems Rocky Mountaineer is proving itself incapable of having any feeling for its customers. Theywill not refund the hard earned money paid to them in good faith even after covid has hit and Rocky Mountaineer travel was cancelled. I will never recommend RM after a debacle with the train breakdown after leaving Vancouver several years ago. 1 hour out of Vancouver and we were left stranded till about 7 or 8pm and then loaded into buses in the rain and taken on a hair raising trip to Kamloops. We were then offered sandwiches, this was the first food since given lunch on the train. We were only offered lollies and nuts and a few drinks (hostess didn't come around very often with drink offers). Next day we were to leave at 9am but after many delays got onto the train after 12pm. We had about 6 hours of daytime scenery then night fell and we arrived in Jasper about 11pm. They offered us another trip but we are from Australia and unlikely to return within the 2 year timeframe. So they offered $700 out of approx A$ 2,500 paid for the trip. Needless to say we were very unimpressed with RM. I would NEVER recommend this company.
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Phillip Tonazzi
Didn’t get to travel on our booked…
Reviewed on 2020-11-28T01:57:59
Didn’t get to travel on our booked excursion Aug 2020 when Rocky Mountaineer cancelled the full 2020 seasons excursions.Their offer for future credits not refunds for these cancellations despite the terms and conditions applicable at our time of booking is anything but five star. Shame on you Rocky Mountaineer
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