Review (March 2024)

Through its remote control capabilities, connectwise control remote management software helps msps solve technical issues anytime, anywhere. free trial.

243M

Estimated Revenue

3.67M

Website Visitors

3.8/5

Trustpilot Score

What do we know about ConnectWise?

Estimated Revenue (2020)

$243M

Total Funding

$585k

Total Employees

1800

Founded

1982

Industry

Computer Software

Last Funding Date

Seed Jul 2019

Location

Tampa, United States

About

ConnectWise: ConnectWise empowers technology service providers to reach their goals faster with award-winning MSP technology and IT management software suite. Get a free trial.

Social Links

Alexa Ranking: 35558

What is ConnectWise's Revenue?

ConnectWise's estimated revenue for 2023 is $243M.

What does ConnectWise do?

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.

What are the monthly traffic metrics for Screenconnect?

6/mo Traffic Growth

-4.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

4M

Time on Site

8.1Mins

Bounce Rate

25%

How fast is Screenconnect growing?

Screenconnect has grown by 5.7% in the last 6 months according to SimilarWeb.

How do people interact with Screenconnect?

Last month, Screenconnect received 4M visitors who spent an average of 8.1 minutes on the website and visited 7.0 different pages per session. Overall, 25% of people bounce on the first visit.

How do people find Screenconnect?

3.1M people (84%) visit Screenconnect directly. 74.6k (2%) people search for them in Google. Whereas, 76.9k (2%) discover Screenconnect through Facebook, Reddit, and YouTube. 206.6k (6%) visitors come from Screenconnect's email newsletters. Finally, 28.1k (0.8%) people come from affiliates and or paid referrals.

Who uses Screenconnect?

Screenconnect's top market is the United States and they receive 2.8M (75.0%) people.
Then the 2nd is Canada with 195.6k (5.3%).
The 3rd is is United Kingdom with 193.2k (5.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Screenconnect's ads on Google?

Google Ads

ScreenConnect.com - ScreenConnect Remote Tool‎

https://www.screenconnect.com/Landings/Limitless/

Instantly View & Control Computers Remotely. Get Your Free Trial Now! Remote Access · Remote Meeting · Universal Remote Control · Remote Support Services: Remote Support, Remote Meetings, Remote Access, Expanded Chat Options

Keyword: screenconnect

Remote Computer Access - Try ScreenConnect for Free‎

https://www.screenconnect.com/Landings/SEM/future-2f/

The Future of Your Remote Support is Limitless. Get Your Free Trial Today! Services: Remote Support, Remote Meetings, Remote Access, Expanded Chat Options

Remote Computer Connection - Get Your Free Trial Today‎

https://www.screenconnect.com/Landings/SEM/future-2f/

Instantly View & Control Computers Remotely. Don't Wait, Access Your Free Trial! Universal Remote Control · Remote Support · Remote Access · Remote Meeting

Connect to a Remote Computer - Get Your Free Trial Today‎

https://www.screenconnect.com/Landings/SEM/future-2f/

Instantly View & Control Computers Remotely. Don't Wait, Access Your Free Trial! Remote Meeting · Remote Access · Remote Support · Universal Remote Control

ScreenConnect Remote Tool‎

https://www.screenconnect.com/Landings/Limitless/

Instantly View & Control Computers Remotely. Get Your Free Trial Now! Remote Access · Remote Meeting · Universal Remote Control · Remote Support Highlights: Fully-Functional 14-Day Trial, Remote Meeting, Lightning-Fast Connectivity…

What do Screenconnect's customers say about them?

Review Score

3.8/5

Total Reviews

623

Info

ConnectWise

[email protected]

813-463-4700

Tampa

5 Star
60.0%
4 Star
5.0%
3 Star
5.0%
2 Star
5.0%
1 Star
25.0%
Read reviews that mention
Harry Albert

Excellent product

Reviewed on 2021-04-08T12:10:12

Excellent product! It saved our company during the pandemic by allowing my staff to remain safe by working remote.Then we discovered all the other benefits with the ability for our IT to do maintenance and troubleshoot all while being remote. Thank you Connectwise! You saved jobs and allowed us to stay in business!
read more
Create Security Pty Ltd

Nothing to say it just works!

Reviewed on 2021-04-07T20:27:31

Nothing to say it just works!
Iain Bett

ConnectWise sell you the moon and are…

Reviewed on 2021-03-31T08:18:48

ConnectWise sell you the moon and are very efficient and responsive when you are buying product fromthem they promise you everything works great and interconnects to make your process and work life simple, truth is it doesn’t, promised sage integration , and paid for it, failed, promised white label ticket portal, never delivered. account management is non existent the portals are slow and unresponsive, taking 3-5 minutes to respond to updates, which makes the engineers life painful and reduces efficiency ask any difficult questions to them and they ignore you , then you get customer support with sugar words saying how can we help !! you can help by fixing my issues, but they don’t be very aware before you buy this product and do your homework , I am trying to leave, but they holding me to term. Would not recommend them
read more
Steffan Dancy

Unreliable Support & Auto Renew Agreements at a higher revenue commitment. BE AWARE

Reviewed on 2021-03-12T15:54:13

Driving me bonkers, dont communicate, swapping account managers left right and centre!auto renewing contracts at higher spend (continuum). Really not happy!
read more
Ray Pfeifler

Zero customer support.....

Reviewed on 2021-03-06T02:49:37

Good base product. Zero support for customers though. Can't resolve even the most basic issue and there is no communication.Pathetic best describes their support abilities.
read more
RL Solutions

Great Product, terrible support

Reviewed on 2021-02-08T14:39:47

I have been using ScreenConnect now for many years and as a support tool it has been great.I cannot fault the software it works perfectly for our day to day support purposes. The issues are relating to the support from ConnectWise themselves which is where they really let you down. I had an issue with the remote support tool going offline on a Friday morning and needed to get some help. After spending 20+ minutes with a support person via chat (you cannot call them), they couldn't find our account but eventually decided to provide me with a support ticket number without any explanation of how to use it. Basically after more discussion I was advised to simply wait for a support rep to email me back. Eventually on Monday afternoon I get a response via email asking me about the issue, which thankfully I had already fixed myself by reinstallation of their solution. Basically if you rely on a support tool and want the confidence of knowing there will be help available when needed then avoid this product.
read more
Charlie Helms

Not a good solution for our use case

Reviewed on 2021-01-27T21:21:42

Our particular use case (supporting many clients in different network environments,including rural location and devices connected via hotspots) is not ideal for ConnectWise. We have been unable to connect with clients on poor internet connections using ConnectWise but are able to make the connection and provide support using a different product. If ConnectWise was able to connect reliably via a poor connection it could conceivably replace the solution we are currently using.
read more
Couchoud P.

Cheap for the benefits

Reviewed on 2021-01-26T16:35:05

Cheap for the benefits, fast, reliable, never bug or issue, even when used in France ! :-)

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