Review (April 2024)

17.2B

Estimated Revenue

8.76M

Website Visitors

1.4/5

Trustpilot Score

What do we know about S.F. EXPRESS CO. LTD?

Estimated Revenue (2020)

$17.2B

Total Employees

29000

Founded

1993

Industry

Logistics And Supply Chain

Location

Shenzhen, China

About

S.F. EXPRESS CO. LTD:

Social Links

What is S.F. EXPRESS CO. LTD's Revenue?

S.F. EXPRESS CO. LTD's estimated revenue for 2023 is $17.2B.

What does S.F. EXPRESS CO. LTD do?

SF Express was established in Shunde, Guangdong Province in 1993. Since its inception, SF has continued to improve its service quality, invest in facilities and vigorously develop IT technologies and equipment to automate operations. Currently, we have a nationwide network of branch offices and service centers across China to support information collection, market development, logistics, and express delivery services. As the express delivery business continues to grow, we continue to focus on customers'​ needs and have developed a large variety of services for a range of different sectors, including e-commerce, food, health care, auto parts and electronic products; in addition we also offer a wide range of financial services covering payments, financing, asset management, and insurance for customers. Underpinning our extensive warehousing and transportation resources, the E-commerce Logistics Business Group is able to realize a short running period, flexible distribution modes and dynamic regional warehouse adjustments to meet different business and logistics demands. Special products and value-added services such as Cloud Warehouse Same-Day Delivery, Cloud Warehouse Next-Day Delivery, Return and Exchange Service have been developed to offer high-quality logistics services for e-commerce customers. This helps customers to build brand equity and customer loyalty, maximize customers'​ benefits, build an open e-commerce logistics ecosystem, and provide one-stop e-commerce logistics services. Thanks to our outstanding logistics network, we were able to set up SF Best, SF Home, and Heike to deliver high-quality services and experiences for customers. Since our founding in 1993, we have continued to provide customers with unique, differentiated services and aim to help them succeed.

What are the monthly traffic metrics for Sf-express?

6/mo Traffic Growth

7.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

9M

Time on Site

4.5Mins

Bounce Rate

39%

How fast is Sf-express growing?

Sf-express has grown by 7.0% in the last 6 months according to SimilarWeb.

How do people interact with Sf-express?

Last month, Sf-express received 9M visitors who spent an average of 4.5 minutes on the website and visited 3.0 different pages per session. Overall, 39% of people bounce on the first visit.

How do people find Sf-express?

3.8M people (43%) visit Sf-express directly. 4.7M (54%) people search for them in Google. Whereas, 24k (0%) discover Sf-express through Facebook, Reddit, and YouTube. 53.5k (1%) visitors come from Sf-express's email newsletters. Finally, 1.3k (0.0%) people come from affiliates and or paid referrals.

Who uses Sf-express?

Sf-express's top market is the China and they receive 5.7M (64.5%) people.
Then the 2nd is Hong Kong with 1.3M (14.6%).
The 3rd is is Taiwan, Province of China with 656.7k (7.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Sf-express's ads on Google?

Google Ads

SF Express Cross-Border - E-Commerce Logistics Solution.‎

http://www.sf-express.com/us/en/others/promotion/index.html

Leave your information and explore your opportunities with SF express. Stability & Visibility · Top 3PL · Safe and Reliable · Customer Services · E-Commerce Fulfillment Services: Shipment Protection Plus, Luggage Delivery, Standard Express, Economy Expres

SF Express Cross-Border - E-Commerce Logistics Solution.‎

http://www.sf-express.com/us/en/others/promotion/index.html

Leave your information and explore your opportunities with SF express. Safe and Reliable · Competitive Price · E-Commerce Fulfillment · Top 3PL · Customer Services Services: Shipment Protection Plus, Luggage Delivery, Standard Express, Economy Express

Keyword: sf express

SF Express Cross-Border - E-Commerce Logistics Solution.‎

http://www.sf-express.com/us/en/others/promotion/index.html

Leave your information and explore your opportunities with SF express. Safe and Reliable · Top 3PL · E-Commerce Fulfillment · Stability & Visibility · Competitive Price Services: Shipment Protection Plus, Luggage Delivery, Standard Express, Economy Expres

Keyword: sf.express

SF Express Cross-Border - E-Commerce Logistics Solution.‎

http://www.sf-express.com/us/en/others/promotion/index.html

Leave your information and explore your opportunities with SF express. Safe and Reliable · E-Commerce Fulfillment · Competitive Price · Customer Services · Top 3PL Services: Shipment Protection Plus, Luggage Delivery, Standard Express, Economy Express

Keyword: s. f. express

SF Express Cross-Border - E-Commerce Logistics Solution.‎

http://www.sf-express.com/us/en/others/promotion/index.html

Leave your information and explore your opportunities with SF express. Safe and Reliable · Top 3PL · Competitive Price · Customer Services · E-Commerce Fulfillment Services: Shipment Protection Plus, Luggage Delivery, Standard Express, Economy Express

Keyword: s.f express

What do Sf-express's customers say about them?

Review Score

1.4/5

Total Reviews

283

Info

SF Express
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Customer Shona

Terrible service and communication

Reviewed on 2021-03-30T00:18:06

Terrible service and communication. Impossible to get up to date information. Delivery date extended and correct details supplied: still no parcel.Extremely disappointing as clearly they don’t care about customer service!
read more
Susi

i am receiving hundreds of email…

Reviewed on 2021-03-11T15:35:24

i am receiving hundreds of email replies via this company. I dont even know who they are.they are blocking my in box.
read more
Reviewer

they said they delivered my item but i…

Reviewed on 2021-02-20T13:31:58

they said they delivered my item but i haven't received anything never use them
Anon

Package Indefinitely In Transit

Reviewed on 2021-02-19T23:30:31

I ordered an electronic component from an Amazon seller who decided to use SF Express to ship the order.Over a month after my order, I can't get a straight answer from customer service. They tell me the order has cleared LA customs and been handed off to USPS. USPS says they have not received the package when I try to enter the tracking number given to me by SF. This company has no accountability and very little communication. Also doesn't help that customer support barely speaks English, although even if they did I doubt they'd stop lying to customers. Do yourself a favor, ship with DHL.
read more
Jilee

If I can give zero star

Reviewed on 2021-02-19T11:32:45

If I can give zero star, I would. Was waiting for my package from Malaysia since November 2020 to Germany.Firstly, they asked for duty fees for transit in England which I paid. Then they proceeded to route my package to Italy. Then they informed me it was a mistake early January 2021. Then they informed that they are rerouting my package to Germany. However after waiting and checking status everyday, there was no changes in the tracking status since 9 January 2021. Now suddenly on 19 feb they tell me they lost my packet. The information was only shared however after I pushed them for the package status again and again. If I had not pressured them, I think they will just pretend nothing had happened. REAL DISAPPOINTMENT!!! Never again!!
read more
Awakened Dae

Okay I live in the United States

Reviewed on 2021-02-17T22:32:09

Okay I live in the United States, I ordered from a website on January 24th and I paid on a secure app known as shop.From that app I was able to track my shipping status the entire time. I also used 17 track to also track my item. Since I'm in the US and my package is coming from china, I knew that it was going to take a couple weeks to come. I'm sorry for everyone's packages from China that was getting taken through Transit with SF Express being lost or getting non-delivered. But my experience was a five out of five. I was able to track my item the entire time and it unexpectedly came today when I checked my mailbox so that was a great big deal for me. don't read the bad reviews and start to get anxious if you order something through SF Express cuz trust me it is going to come but the people who order stuff weren't able to track it because they didn't order it on a sufficient site. But I overall give this experience a 100% 5/5 ⭐!
read more
Sam F

BIG JOKE, DONT USE.

Reviewed on 2021-02-16T18:47:42

I order 2 items the 1 says was delivered and signed for and I never signed for anything and my other order is still in transit.It keeps say customer service is busy so theres no help there go figure but DONT USE THIS SHIPPING SERVICE YOU'LL NEVER GET YOUR STUFF!!!!!!!!!!!!!!!???☠???
read more
K.M.

Avoid SF Express

Reviewed on 2021-02-08T14:44:02

They provided me a tracking number and claimed that item was delivered December 25 (ordered the item on December 3).I stopped receiving any updates from them on Christmas day. I contacted them and they told me that the package was already transferred to local processing and that I will have to pick the package up from that local processing’s office myself. Why would they do that? It is physically impossible for me to go to that local processing’s office since its hundreds of kilometres away from me let alone the community lockdowns that are imposed because of the pandemic. An international package should be delivered door-to-door and why did I even pay for their shipping services if I am going to pick up a package myself? And why did they transferred it to a local processing/forwarder when in fact they are the ones in charge of my package. On top of that, they transferred it without any prior notice. If I haven’t contacted them about my package they for sure won’t update me either. AVOID SF EXPRESS AT ALL COST
read more

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