Review (August 2025)
At shipmonk we are here to help you build your business by providing industry-leading order fulfillment services and inventory management software.
6.6M
Estimated Revenue
96.57k
Website Visitors
3.2/5
Trustpilot Score
What do we know about ShipMonk?
Estimated Revenue (2020)
$6.6M
Total Funding
$365M
Total Employees
320
Founded
2014
Industry
Logistics And Supply Chain
Last Funding Date
Private Equity Jan 2021
Location
Fort Lauderdale, United States
About
ShipMonk: At ShipMonk we are here to help you build your business by providing industry-leading order fulfillment services and inventory management software.
What is ShipMonk's Revenue?
ShipMonk's estimated revenue for 2024 is $6.6M.
What does ShipMonk do?
ShipMonk is revolutionizing eCommerce order fulfillment by providing the most personal and attentive fulfillment and inventory management solution for today's global economy. Our multichannel order fulfillment service and software enables SMBs to focus on building their brand and achieving next-level growth. It's how we execute on the promise of our motto: "Stress Less, Grow More."
What are the monthly traffic metrics for Shipmonk?
6/mo Traffic Growth
-16.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
97k
Time on Site
6.8Mins
Pages per Visit
5.0
Bounce Rate
33%
How fast is Shipmonk growing?
Shipmonk has grown by 0.8% in the last 6 months according to SimilarWeb.
How do people interact with Shipmonk?
Last month, Shipmonk received 97k visitors who spent an average of 6.8 minutes on the website and visited 5.0 different pages per session. Overall, 33% of people bounce on the first visit.
How do people find Shipmonk?
68k people (70%) visit Shipmonk directly. 20.2k (21%) people search for them in Google. Whereas, 3.4k (3%) discover Shipmonk through Facebook, Reddit, and YouTube. 3.2k (3%) visitors come from Shipmonk's email newsletters. Finally, 464.5 (0.5%) people come from affiliates and or paid referrals.
Who uses Shipmonk?
Shipmonk's top market is the United States and they receive 50.2k (52.0%) people.Then the 2nd is Philippines with 7.4k (7.7%).The 3rd is is Algeria with 5k (5.2%).
Traffic Growth (last 6 months)
What do Shipmonk's customers say about them?
5 Star
40.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
50.0%
Read reviews that mention
Mike Farrell
I wish I joined SOONER!
Reviewed on 2021-05-18T20:18:23
The people at Shipmonk did a great job of working with me through the move from my previous 3PL.The service has been great and I suggest anyone on the fence about moving to Shipmonk should pull the trigger. I wish I did it sooner.
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Jason Day
I do not recommend.
Reviewed on 2021-05-14T17:45:45
I sorted through many 3PL companies before signing with Shipmonk. I was extremely excited to begin and streamline my business after talking to the sales agents and researching.I was immediately disappointed. I have now been with them for approximately 6 months and it has been nothing but headache after headache while pouring more money into shipping and website development to accommodate things. I will give credit to their support team for always trying to sort through issues and correct them. Though i have gone though periods where it has been weeks before getting a response. I have not tried other companies yet but if I could I would turn back time and gone another way. I do not recommend them.
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Portable Desk Company
Top quality
Reviewed on 2021-05-06T15:02:37
Fantastic company for fulfilment, from start to finish they have been a pleasure to work with.Orders go out on time, would highly recommend.
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Morris Agostini
Awesome, understanding and helpful people!
Reviewed on 2021-04-28T09:10:49
I joined ShopMonk after a terrible experience with Amazon and they have been exceptionally helpful andunderstanding.
I am still in a very difficult situation but the Support Team has been amazing with a focus on the future rather than on the short term difficulties.
They have gained my trust and respect through their actions and I look forward to a bright future with them!
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Brianna Jane
THESE THIEVES DON'T EVEN DESERVE 1 STAR
Reviewed on 2021-04-28T01:10:19
THIS COMPANY IS A BUNCH OF CROOKS OMG WHERE DO I EVEN BEGIN? THANK YOU FOR NEARLY PUTTING MY BUSINESS OUT OF BUSINESS.LOSING INVENTORY, LETTING INVENTORY SIT FOR AGES, OVERCHARGING, DODGY PRICING THAT THEY CHANGE ALL OF THE TIME WHERE EVEN WHEN INVENTORY WOULD GO DOWN MY PRICE WOULD GO UP CUZ "IT HAD TO BE MOVED" UMMM NOT MY PROBLEM. DO NOT EVEN WASTE YOUR TIME! GO TO JMF IF YOU ARE IN SOUTH FLORIDA.
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Anne Paschen
They are the worst
Reviewed on 2021-04-14T23:50:53
They are the worst. I can't think of a thing they did right. It was a full time job managing them.They lost product, mishipped product, and were never able to sort out all the issues before we left. They overcharged us $20/day for a pallet when we had a signed contract for $20/month per pallet. I think that's called stealing? If you want to go out of business use SHIPMONK. They do that for free.
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Customer
Dear ALL please do not use this Company…
Reviewed on 2021-04-06T05:51:54
Dear ALL please do not use this Company service, it's absolutely terrible service I have ever received.They LOST my inventory, refund me only 40% of the COST, only 40%!!!
Charging me minimum monthly fee randomly since I have applied for account closing!!
Terrible service, no one could help me or bring some answers.
I do have all the proof and evedience.
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Michael Dausend
DO NOT USE SHIPMONK - RUN AWAY NOW
Reviewed on 2021-03-17T22:00:38
if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK.There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months.
This is my break up letter with ShipMonk and I couldn't be more excited to leave them.
Not only is the customer service TERRIBLE, but so was my fulfillment experience. They offer a nice online system to check on orders, but lets talk about the important stuff.
SHIPPING PRICES: One of the main reasons you use a good 3PL is to have the ability to take advantage of their cheaper / negotiated rates. Not the case here... rather than get cheaper rates, they are charging you more for every single carrier. I was getting cheaper rates using ShipStation back when I shipped myself. They are charging you as much as possible to just provide more profits for them, truly not caring for these small businesses they are providing services for.
2 DAY SHIPPING? RUN AS FAR AS YOU CAN FROM SHIPMONK!!!! In todays world, expedited shipping is becoming the new standard, and if you are looking to offer that to your -customers, MOVE ON TO THE NEXT COMPANY FAST. ShipMonk's 2-Day shipping cost was so incredibly high.. there were MANY cases where I would pay for their "custom label fee" which is $5, provide my own label via ShipStation, and it would STILL be cheaper than the cost they were giving me. How does that even happen? They offer 'DHL EXPEDITED MAX (2-3 BUSINESS DAY) and I did a report on all shipments that used this service and almost NONE made it there within 5 business days, causing me to refund SO many customers that paid extra for expedited shipping. I prefer USPS priority as I think the prices are fair, but they don't offer this for the 48 domestic states, only for Hawaii and Alaska which is the biggest joke EVER.
LOST SHIPMENTS: This past year I've lost over 100 shipments with DHL and other random carriers they brought on and they didn't care about replacing these orders or reimbursing those costs.
INVENTORY: I have hundreds of products so this was difficult, but I caught many mistakes on our weights and dimensions of products that were WAY WAY WAY OFF, which means you get charged more for shipping when you shouldn't be. You literally have to baby sit and monitor there every move to make sure things are done correctly, but no small business has the time for this.
STORAGE COSTS: There storage costs are pretty standard.. but want to know the worst part? They won't tell you what they are charging for each specific product. I wanted a way to see which product was being charged what, especially after selling through 90% of the inventory where maybe the product was in a bigger bin previously, and now I know it should have been moved to something smaller. I asked if I could get a report of all my storage costs, but they were unable to do so. Just said 'we don't offer that'. How are you generating these costs if you can't tell me what the cost is for each product?
PICK FEES: Pick fees are MUCH higher than the competition. You will find cheaper with any other 3pl, trust me.
When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly.
I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice.
Now that you've read this long review, stop any communication with them as soon as you can! :)
Sincerely your customer you never cared about anyways,
Mike
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