Review (August 2025)

Sugarsync is a cloud file sharing, file sync and online backup service that is simple, powerful and easy to use. unlike dropbox, sugarsync enables you to back up your existing folder structure. try it for free for 30 days and get started today!

80M

Estimated Revenue

178.04k

Website Visitors

4.3/5

Trustpilot Score

What do we know about SugarSync?

Estimated Revenue (2020)

$80M

Total Funding

$64.01M

Total Employees

17

Founded

2004

Industry

Computer Software

Last Funding Date

Debt Financing Nov 2013

Location

San Mateo, United States

About

SugarSync: SugarSync is a cloud file sharing, file sync and online backup service that is simple, powerful and easy to use. Unlike Dropbox, SugarSync enables you to back up your existing folder structure. Try it for FREE for 30 days and get started today!

Social Links

Alexa Ranking: 58628

What is SugarSync's Revenue?

SugarSync's estimated revenue for 2024 is $80M.

What does SugarSync do?

With SugarSync you can backup, access, sync and share all of your documents, photos, music and movies so that you can access them from your laptop, iPhone, iPad, Android or any other device. SugarSync works the way you work by matching your existing folder structure enabling you to access all of your folders without having to copy or move your folders. Launched in 2008 and based in San Mateo, CA, SugarSync currently has millions of users worldwide in over 120 countries. Brands such as Lenovo, Fujitsu, SanDisk, France Telecom-Orange, SoftBank Mobile, Staples and more have selected SugarSync as a partner to bring cloud storage and file sharing services to their customers. For more information, please visit www.sugarsync.com, follow us on Twitter @sugarsync or on Facebook.

What are the monthly traffic metrics for Sugarsync?

6/mo Traffic Growth

-16.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

178k

Time on Site

2.9Mins

Bounce Rate

49%

How fast is Sugarsync growing?

Sugarsync has grown by -8.1% in the last 6 months according to SimilarWeb.

How do people interact with Sugarsync?

Last month, Sugarsync received 178k visitors who spent an average of 2.9 minutes on the website and visited 3.0 different pages per session. Overall, 49% of people bounce on the first visit.

How do people find Sugarsync?

115.5k people (65%) visit Sugarsync directly. 33.9k (19%) people search for them in Google. Whereas, 2.9k (2%) discover Sugarsync through Facebook, Reddit, and YouTube. 4.5k (3%) visitors come from Sugarsync's email newsletters. Finally, 1.2k (0.7%) people come from affiliates and or paid referrals.

Who uses Sugarsync?

Sugarsync's top market is the United States and they receive 82.2k (46.2%) people.
Then the 2nd is Japan with 23.9k (13.4%).
The 3rd is is France with 7.4k (4.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Sugarsync's ads on Google?

Google Ads

SugarSync Official Site | Get a Free 30-Day Trial‎

https://www.sugarsync.com/

Safely back up all your files, photos and videos before it's too late! Edit Files Online. Sync Multiple Devices. Accessible on Any Device. User-Friendly Interface. Powerful and Simple. Quick & Easy Setup. Sync Any File or Folder. Accident-proof. Bank-leve

SugarSync.com | SugarSync Official Site | Start Your Free 30-Day Trial‎

https://www.sugarsync.com/

Safely back up your PCs, Macs, mobiles & more with the #1 cloud backup solution. Sync Any File or Folder. Share Files & Folders. Powerful and Simple. Accessible on Any Device. 30-Day Free Trial. User-Friendly Interface. Bank-level security. Edit Files Onl

Try SugarSync for Free - Get SugarSync for your PC Here‎

https://www.sugarsync.com/

SugarSync takes your data security seriously. Safely share files with others. Powerful and Simple · Accident-proof · Get started in seconds · 30-Day Free Trial Types: Cloud File Sharing, Online Backup, Backup & Sync Online, Share Files & Folders, Sync Mul

Get SugarSync Today & Save - Continuous & Automatic Backups‎

https://www.sugarsync.com/

SugarSync is a convenient way to back up, sync, & access files from anywhere! Sync Multiple Devices · Accident-proof · Powerful and Simple · Get started in seconds Types: Cloud File Sharing, Online Backup, Backup & Sync Online, Share Files & Folders, Sync

SugarSync Official Site | Get 20% Off. Limited Offer | sugarsync.com‎

https://www.sugarsync.com/

SugarSync Allows You to Safely Sync, Backup & Access Your Files From Anywhere. Accident-proof · Share Files & Folders · Sync Any File or Folder · Quick & Easy Setup · Edit Files Online Deal: 20% off Individual Plans

What do Sugarsync's customers say about them?

Review Score

4.3/5

Total Reviews

177

Info

SugarSync
5 Star
65.0%
4 Star
5.0%
3 Star
20.0%
2 Star
5.0%
1 Star
5.0%
Read reviews that mention
AA

No service and poor customer care!

Reviewed on 2021-05-21T16:50:40

I have been using Sugarsync for some years without any issues and was generally happy with the service. Things have changed!I have been without the service for about 5 days and as of yesterday now have access to my online account. However, the desktop app is still not working! I have sent numerous communication. Customer service is virtually non-existent and the issue remains unresolved!!! I am now looking to move to another service and chasing a refund from Sugarsync.
read more
Donald

Sync sometimes takes very long

Reviewed on 2021-04-25T15:04:28

Sync sometimes takes very long, and seems stuck. A real time % complete activity on the screen shouldshow how much remaining bytes are left to complete.
read more
John Comito

Best Support Experience - Thanks Luis M

Reviewed on 2021-04-19T22:12:43

Luis was great. His knowledge of the desktop app, mobile app, and web app was perfect.Most impressive was the patience he had with me as I kept jumping around as new questions would pop into my head. I now have a really good understanding of how your apps work. Thanks, John C.
read more
Ben Pitman

Great job figuring out a strange problem

Reviewed on 2021-04-10T12:28:13

I had restored my computer from an Acronis full disk backup. For some reason, it messed up Sugarsync.I reinstalled and did all the things I could find on the web. Nothing. Luis figured the problem out in just a few minutes and helped me resync everything. Thanks.
read more
Matt

Luis M did a terrific job unscrambling…

Reviewed on 2021-04-09T15:42:21

Luis M did a terrific job unscrambling the mess I made trying to fix some broken links across multiple computers.Give him a raise and corner office !
read more
Paul

Customer service slipping

Reviewed on 2021-04-01T21:48:50

Users used to be able to get customer service via phone with no waiting. Now, unless you're calling as soon as the lines open,you wait on hold, then leave a voicemail. I did so twice recently and never got a call back. Once you do get someone, service is good, but the big-picture view is more troubling. There have been complaints for over a year about the system tray icon disappearing--the problem that triggered my own recent call--and the developers clearly haven't solved it yet. I was told to expect a new fix in a few days; I'll certainly hope it works, but won't be surprised if it doesn't.
read more
Ron

Miscellaneous Points

Reviewed on 2021-03-28T00:04:22

Your server went down a couple of times. A quick email to all your effected customers would have beennice. I don't understand why I have to delete files on your end if I have deleted them on my computer. If I don't you count all the deleted data as part of what I am paying for. That just doesn't make sense to me other than to get us to buy a bigger plan. Also, the notification icon disappears about every other day.
read more
Mark

Longtime customer - had great support from Luis M.

Reviewed on 2021-03-17T00:17:52

I have been using Sugarsync almost since its inception as Sugarsync. I had a problem as I switched to a new Mac.I had successfully reimaged to a new Mac before before, yet this time the "sync/merge" would not work at all. I filed a support ticket and after a back and forth Sugarsync asked me to call their support line and I got tremendous support from a technical support agent named Luis M.
read more

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