Review (April 2024)
Discover the innovative world of apple and shop everything iphone, ipad, apple watch, mac, and apple tv, plus explore accessories, entertainment, and expert device support.
294.13B
Estimated Revenue
451.49M
Website Visitors
2.1/5
Trustpilot Score
What do we know about Apple?
What is Apple's Revenue?
Apple's estimated revenue for 2023 is $294.13B.
What does Apple do?
We're a diverse collective of thinkers and doers, continually reimagining what's possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people's lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
What are the monthly traffic metrics for Support?
6/mo Traffic Growth
7.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
451M
Time on Site
3.5Mins
Pages per Visit
3.0
Bounce Rate
55%
How fast is Support growing?
Support has grown by -3.6% in the last 6 months according to SimilarWeb.
How do people interact with Support?
Last month, Support received 451M visitors who spent an average of 3.5 minutes on the website and visited 3.0 different pages per session. Overall, 55% of people bounce on the first visit.
How do people find Support?
144M people (32%) visit Support directly. 235.4M (52%) people search for them in Google. Whereas, 17.2M (4%) discover Support through Facebook, Reddit, and YouTube. 6.1M (1%) visitors come from Support's email newsletters. Finally, 2M (0.4%) people come from affiliates and or paid referrals.
Who uses Support?
Support's top market is the United States and they receive 147.8M (32.7%) people.Then the 2nd is China with 34.6M (7.7%).The 3rd is is Japan with 26.3M (5.8%).
Traffic Growth (last 6 months)
What do Support's customers say about them?
Review Score
2.1/5
Total Reviews
12
Info
Apple5 Star
16.7%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
83.3%
Read reviews that mention
David Kosowski
Submitted documents to unlock an ipod…
Reviewed on 2021-03-24T17:55:34
Submitted documents to unlock an ipod and received no help. They asked for original receipt but the item was purchased at an estate sale.Sent them my receipt and the receipt from the seller that acquired the item from the estate sale but they refused to help.
read more
Anon
The worst customer service
Reviewed on 2021-02-10T18:14:26
The worst customer service. Forever getting cut off and sold promises that never transpire.Call backs promised but never happen. Everyone keeps promising to take ownership and disappears. Last time i buy an apple product. I have a repair id d480022103 and about 10 case id’s. Complaints apparently amount to nothing and they can’t do anything about other colleagues telling lies. Shocking service.
read more
Henrik John Andersen
Stole money from my account
Reviewed on 2021-01-22T13:03:21
extremely poor support. They stole money from my account. I did not buy anything but they took money from my phone account.No possiblility to complain by email. Spent first 1 hour waiting for support. He told he would fix it. But nothen happened.
Next call - also 1 hour waiting time - told it would take 30 days to recover amount. But no chance to get any written confirmation. No email address.
only possible to send physical mail. Well Apple - IT company 2021 - physical letter?????
Not reasonable to have to spend 2 hours to get my money back - and not even get any written confirmation or any kind of written response.
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IW
I had iPhone 11 Pro which should
Reviewed on 2020-08-16T13:24:26
I had iPhone 11 Pro which should - according to their specification - be resistance to liquids.
Yesterday I use it to the first time to take photos underwater.I hold it under water for maybe 1-2 minutes. The phone is now down, not working and the most frustrating thing that the "Our most water‑resistant iPhone ever." is just for advertising.
I have photos to share, but Trustpilot didn't allow me to share the photo. I will share them on all social media platforms.
I will sue them and proceed with legal actions for misleading the customers.
Shame on you
Very bad misleading for one of your loyal customers.
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Tom
Brilliant :)
Reviewed on 2020-05-04T13:08:24
Guided me through what to do over the phone. Was very easy to understand and my call handler was brilliant.Thanks :)
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Sarah
Dont refund charges for apps that don’t even work.
Reviewed on 2020-01-31T16:42:29
Been using apps store for many years like maybe 15 years now - hardly ever had any complaint or disputefor wrong amount Charges
Today I spent over an hour and via chat asking them to dispute the charges only to be told they are not able to at the end.
I was charged $8.99 for app that didn’t even work and the app review shows I’m NOT the only ones
The apps simply doesn’t work
How in the world App Store still let this developer offer their app that doesn’t work?! And even worse let them charge $8.99
Most app charge free first and or $0.99
But $8.99????? Seriously and now they said I should contact the developer myself - SERIOUSLY?
What so hilarious, she said : I see you cancelled already so you won’t be charge anymore.
OMG- I cant believe she’s saying this!
I know that. That I cancelled but that’s not why I’m reaching out to them in the first place. GRRRR
She said she already reached out her supervisor
Well - that’s even worse - everything she does so useless
I just am going to contact my cc company and dispute there
The site also does let me remove my cc information.
Just be careful before you purchase any app
Read the review and also make sure they have FREE trial period offer.
Because onde you authorize the purchase, you can be sure are ON YOUR OWN
They don’t care because it’s NOT their money.
Very poor customer service
read more
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