Review (August 2025)
By choosing telus you get access to amazing plans, phones and high-speed internet on canada's fastest network, and help connect canadians in need.
177.54B
Estimated Revenue
11.7M
Website Visitors
1.2/5
Trustpilot Score
What do we know about TELUS?
Estimated Revenue (2020)
$177.54B
Total Employees
25000
Founded
1990
Industry
Telecommunications
Location
Vancouver, Canada
About
TELUS: By choosing TELUS you get access to amazing plans, phones and high-speed internet on Canada's fastest network, and help connect Canadians in need.
What is TELUS's Revenue?
TELUS's estimated revenue for 2024 is $177.54B.
What does TELUS do?
#AmazingPeople set us apart. We're giving back to our communities to help them thrive: telus.com/givesback We're connecting Canadians to what matters most, when it matters most: telus.com/network We're building a friendlier future with the TELUS Friendly Future Foundation: friendlyfuture.com We're helping make healthcare more accessible: telus.com/health We're providing the latest in technology, devices and accessories to keep Canadians connected. Do you share our passion for connection? Our #AllConnectedForGood family is always growing! Head over to our careers site to learn more about the many opportunities we have available right now: telus.com/careers.
What are the monthly traffic metrics for Telus?
6/mo Traffic Growth
9.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
12M
Time on Site
4.3Mins
Pages per Visit
4.0
Bounce Rate
40%
How fast is Telus growing?
Telus has grown by 13.5% in the last 6 months according to SimilarWeb.
How do people interact with Telus?
Last month, Telus received 12M visitors who spent an average of 4.3 minutes on the website and visited 4.0 different pages per session. Overall, 40% of people bounce on the first visit.
How do people find Telus?
6.1M people (52%) visit Telus directly. 4.3M (37%) people search for them in Google. Whereas, 158.9k (1%) discover Telus through Facebook, Reddit, and YouTube. 315k (3%) visitors come from Telus's email newsletters. Finally, 120.2k (1.0%) people come from affiliates and or paid referrals.
Who uses Telus?
Telus's top market is the Canada and they receive 11.1M (95.2%) people.Then the 2nd is United States with 300.3k (2.6%).The 3rd is is India with 21.1k (0.2%).
Traffic Growth (last 6 months)
What are Telus's ads on Google?
Google Ads
TELUS Home Services - Get A Free 55" HDR 4K TV - TELUS.com
https://www.telus.com/en/deals-and-bundles/free-4k-tv
Get a Free 55" 4K TV When You Sign Up For Optik TV And Internet For 2 Years. Get The Largest PVR Capacity And Most Channels On-The-Go With TELUS Optik TV. 4K HDR And HD Channels. Widest Channel Selection. 40+ Theme Packs Available. Unlimited Internet Data.
TELUS PureFibre™ - Internet 150/150 from $42/mo - telus.com
http://www.telus.com/en/internet/fibre/plans/
Get Internet 150/150 for $42/month for 6 Months in a TV Bundle. Switch to TELUS.
TELUS Boxing Week Savings - Slide Into Boxing Week Savings
https://www.telus.com/en/deals-and-bundles/boxing-week-deals
Order The Whole Home Bundle Online And Receive A $250 Bill Credit (Including Tax) Today! Internet, Optik TV Essentials, And Smart Automation For Only $110/Month For First 2 Years. Unlimited Internet Data. Smart Home Automation. Widest Channel Selection.
TELUS Home Services ・ Get A Free 55" HDR 4K TV ・...
https://www.telus.com/en/deals-and-bundles/free-4k-tv
TELUS Home Services - Get a $500 Visa* Prepaid Card
https://www.telus.com/en/deals-and-bundles/internet-tv-500-visa
Get a Free $500 Visa* Prepaid Card With a TELUS 2-Year Optik TV & Internet Plan. Get The Largest PVR Capacity And Most Channels On-The-Go With TELUS Optik TV. 4K HDR And HD Channels. Unlimited Internet Data. Widest Channel Selection. 40+ Theme Packs Available.
What do Telus's customers say about them?
Review Score
1.2/5
Total Reviews
273
Info
TELUS5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Matthew G
TELUS IS A SCAM! BE AWARE!
Reviewed on 2021-05-19T20:35:50
I left telus and now two years later I owe money. $45 to be exact. I got a letter from the collection agency with no warning or anything.I closed my Telus account with $0 owing. This company is an absolute scam! Be aware future customers.
read more
Terry Norman
The worst everything
Reviewed on 2021-05-19T15:20:41
The worst everything. Television has to be rebooted several times a day. Remotes are terrible,don't work very well at all. Internet is not very fast as advertised. Terrible all around and you don't get your money's worth for sure.
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Joshua Lanthier
Inconsistent internet and misleading advertised speeds.
Reviewed on 2021-05-18T06:40:51
When running the internet speeds I receive about 2/3rds of the advertised internet speed and the internet randomly disconnects or slows throughout the day.Increasingly frustrating to deal with when I’m trying to navigate schooling online
read more
April Pfeifer
Expensive
Reviewed on 2021-05-15T21:21:18
Expensive. Not easy to work with. Has good service in only select parts of the city and won’t upgrade older areas.Shaw is way better
read more
Michael
HOPELESSSS!!!!
Reviewed on 2021-05-14T00:37:47
They candled a phone I ordered after I had already waited the initial waiting period and was told I had another week or more to wait.Now, to order the same phone, I have to wait 6-8 weeks minimum. Byeeeee! I have been a long time and very patient customer (Telus is not renowned for good customer service in the past, and I tolerated it) yet I still get treated like the red headed step-child. Telus, 3 strikes, you are out! Rogers is happy to replace you as my provider! CHOWWW!
read more
Zane Irvin Macdonald
Advertise Pure fibre will avoid installing it seems
Reviewed on 2021-05-11T23:05:40
They advertise pure fibre on every work vehicle here in Edmonton but they have cancelled and resheduledevery Pure Fibre installation because of the drop box at my location doesnt have the cable run from the honeypot to the household and everytime they cancel they do the South Park " were sorry"lol. I moved to this household June 1st 2020 moved my Telus 70 here and only Telus 50 was available so the rep said my prices stay the same but the internet downgrades but they will auto initiate the upgrade once the fibre was installed but never bothered to contact me and kept charging me the up price. I let them know start of winter my situation was dire as im a competitive gamer and there is 4 others in the household that play streaming apps and game as well and they told me they would instal fibre in the sping. By March I did not recieve any emails or text SMS nothing about the installation so I called and they didnt seem to have prior notes about it and nothing on file that I agreed to the two year contract so I ended up re agreeing to a 2 year contract. Also for the record it took them 4 attempts to finally update my phone number to the proper number but even still I dont think they would of bothered as customer service seems to be bare minimum with this company. Continuing on they booked the technition he shows up says drop box is not wired up to the fibre says a couple days ill be hooked up. A week and half goes by I call no one knows whats going on no account notes or anything then they say it will be fine they are coming to do the drop soon. 2 weeks go by nothing no emails ect I call in the rep says nothing on the account the tech didnt report the problem properly he sends out a new tech says this one will have a buddy and they can install tech shows up solo has no knowledge of the drop box issues he takes my number (the one on file was wrong of course ) but then he got me a reschedule a week prior which was great I got a phone call saying the vendors are doing it and I will be ready for pure fibre May 3rd. Rita calls me May 2nd reschedules for May 12th vendors are not ready but guarantee May 12th will be the install date and May 11th (Today) comes by and Rita the same rep that cancelled May 2nd cancels my May 12th installation and makes in May 18th officially being the 5th reschedule. Each of these days fall on a work day for me so Ive been harrasing my work managers about leaving early having these days off so I could be there but end up always cancelling. I will not tell my managers about the May 18th install as I dont trust Telus to go through with it and I dont want to burden myself with being let down once again. Customer service is poor no body follows up and each department has minimal communication with each other. You get left on hold a lot and even when your pissed they try to sell you things. I have not gotten angry at anyone I treat them with respect even though there might be frustration in my voice lol. I really wanted to call in and be mean but figured I would share my story. I wanted to cancel the service but a close friend of mine says shaw is not better so I feel kinda trapped with Telus at the moment
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Priya Shikha
The worst service I ever had in my life…
Reviewed on 2021-05-10T23:53:30
The worst service I ever had in my life they charge my extra from first day of my mobility servicesI paid my bill on December the January also then I transferred ownership to my friends name the jan cycle bill comes in February in my frnd account we paid that after 4 months no where the third company met credit agency calling me and telling me you owe a money from previous ownership about 119$ you have to pay at any cost
You didn’t pay any jan bill I paid everything to them December also and January also I guess their company is in the losses due to covid and they want to steal the money from customers at any cost after four month they are telling me that you have to pay I paid all the bills
Still I have to pay extra so that it would not effect my credit history they are the worse customer service provider even speaking to 10 different agents within in 20 days I forcefully have to make extra payment to them they are the worse
read more
ronnie herbert
why should anyone choose their plans??
Reviewed on 2021-05-10T19:58:33
the only reason TELUS is still alive is their 5% dividend they give to their investors ..I see no otherexplanation .
ALL their services are at the worst level possible.
read more
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