Amateurs when it comes to warranty work and customer service
Reviewed on 2021-04-06T16:17:52
I own two Tesla's. Model X and a Model 3. The cars are good although the final fit'n'finish is sub-standard.You do get a lot of tech though.
The reason for the 2 star is the after sales service. It is simply appalling. For the last 3-4 years Tesla owners have put up with unprofessional service - whether that's in dealing with scheduling a service, or even getting hold of someone, or with warranty work or paid upgrades. It really is very amateur.
Tesla is the wealthiest car manufacturer in the world. It is time that they put some serious money behind their customer service capabilities. They cannot continue to rely on their tech to remain competitive.
Car went in for some paid upgrade work. Got it back with wires hanging out, a plastic shroud hanging over the accelerator pedal, and the dash itself not fixed back properly.
I am not joking when I say that they let an apprentice technician work on my car without any final QC from someone more experienced.
While my family waited I had to get them to put my car back together the way that I left it with them.
Whilst I think its great that Tesla let you upgrade components (I had the MCU2 upgrade done) its always a roll of the dice with what you're going to get back.read more
The perfect driving experience
Reviewed on 2021-04-04T06:21:01
Can’t believe I didn’t get in on this sooner, everything about it is perfect from the comfort to mileageand so on I think you’d love the Tesla as much as I do.read more
Reviewed on 2021-04-03T17:13:24
Great Car, amazing brand, never tried anything close to it.
Reviewed on 2021-03-26T21:19:07
A few business lease queries were answered promptly and succinctly by the Glasgow team after hours.
Reviewed on 2021-03-25T17:56:46
Worst experience ever. My wife was contacting multiple solar companies in the area and Tesla was one we figured we'd try.Everything seemed easy until she actually spoke with a live person. From there it went downhill. They were rude and wouldn't directly answer any specific questions we had. Would not recommend going solar with them unless you want a hard time.read more
Terrible, Terrible, Terrible
Reviewed on 2021-03-20T18:47:49
We were excited to buy our new Tesla (2020 Model 3). However, when we went to pick it up (drove 45 minutes),we waited over two hours before they told us that the car wasn’t there. We then had to wait five days before it arrived. We purchased an adapter to allow the car to charge faster. The sales person there insisted that it was the right one. However, it did not fit the receptacle and found out on the web that we needed a different one. We tried calling Tesla to find out how we could exchange the adapter, but it was nearly impossible to get through to someone. We finally got someone on the phone and two people assured us that if we take it back to the place where we picked up the car and purchased the adapter, they would reimburse us. So we drove another 45 minutes merely to find out that they would not refund us for the adapter. The sales person there recommended that we sell it on Ebay. So not only was it frustrating getting a hold of customer service, but we were also lied to. Our general experience is that after the sale of the car, Tesla no longer cares about its customers. It is nearly impossible to get an answer from them for any service. Employees are misinformed and not helpful. We recommended Tesla to friends but after our customer service debacle they are changing their minds and are now considering competitive EVs that are slowly gaining ground on Tesla.read more
would never buy a car from the company…
Reviewed on 2021-03-19T18:54:51
would never buy a car from the company of a guy that calls a child Savior a "pedo guy" Doubt most of these people's reviews are even legit,one of them says they "purchased a tesla x" yet complain about the price of a Nintendo switch. Yeah right not buying it.read more
Hope I can buy one some day.
Reviewed on 2021-03-18T22:02:29
Hope I can buy one some day.
To Mars, and electric vhicles for all!