Review (August 2025)
Shop hudson's bay for handbags, women's and men's clothing and shoes, and housewares. free shipping on orders over $35.
600M
Estimated Revenue
17.01M
Website Visitors
2/5
Trustpilot Score
What do we know about Hudson's Bay?
What is Hudson's Bay's Revenue?
Hudson's Bay's estimated revenue for 2024 is $600M.
What does Hudson's Bay do?
Across all the many HBC banners, Hudson's Bay was the pioneer that started the retail landscape. There are brands out there that can claim that they've been loyally serving customers since before you were born. Well, Hudson's Bay has been building a reputation for stellar service and quality since the beginning. And over that time, Hudson's Bay has earned its peerless place in the industry with quality, class, service and style. Hudson's Bay delivers exclusive fashion, beauty, home décor and accessories. We boast 90 stores across 8 Canadian provinces, along with 3 Hudson's Bay Home locations, and of course the popular online presence at www.thebay.com. Our culture is all about people. Whether it's surprising and delighting every customer who walks through our doors, to supporting and encouraging every member of our team, our commitment to people is what sets us apart from the competition. Our team is on the cutting-edge of fashion and we're proud innovators in the retail landscape. As a company, we've changed the game countless times—and our team members know they're part of a legacy of creative challenges, retail growth, and exciting new ideas. Working at Hudson's Bay means working with a world-class team—and we aren't bragging. That's the only way to describe the level of talent, knowledge and retail expertise shown by our incredible team. And the best part? We're a massive enterprise, which means we can offer opportunities and challenges in whatever area of business interests you most. That means our team members remain engaged, working in an area that showcases their strengths and challenges them to hone their skills and do what they do best.
What are the monthly traffic metrics for Thebay?
6/mo Traffic Growth
-13.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
17M
Time on Site
5.8Mins
Pages per Visit
5.0
Bounce Rate
39%
How fast is Thebay growing?
Thebay has grown by 0.0% in the last 6 months according to SimilarWeb.
How do people interact with Thebay?
Last month, Thebay received 17M visitors who spent an average of 5.8 minutes on the website and visited 5.0 different pages per session. Overall, 39% of people bounce on the first visit.
How do people find Thebay?
6.2M people (37%) visit Thebay directly. 8.1M (48%) people search for them in Google. Whereas, 704.4k (4%) discover Thebay through Facebook, Reddit, and YouTube. 332k (2%) visitors come from Thebay's email newsletters. Finally, 1.2M (7.3%) people come from affiliates and or paid referrals.
Who uses Thebay?
Thebay's top market is the Canada and they receive 16.4M (96.2%) people.Then the 2nd is United States with 417.8k (2.5%).The 3rd is is Poland with 41.2k (0.2%).
Traffic Growth (last 6 months)
What are Thebay's ads on Google?
Google Ads
Hudson's Bay® Official Website | Shop Online At TheBay.com
https://www.thebay.com/
Buy Your Favourite Products & Brands Online. Free Shipping On Orders Over $99. Shop Now! In-Store Pick Up. Shop The Latest Styles. Brands: Adidas, Tag Heuer, Mikasa, Hunter.
Hudson's Bay® - Official Site | Shop Online At TheBay.com
https://www.thebay.com/
Shop The Latest Trends & Styles. Free Shipping On Orders Over $99! Brands: Adidas, Tag Heuer, Mikasa, Hunter
Hudson's Bay: Canada's Iconic Department Store
https://www.thebay.com/
Quality Tops For Women At Great Prices At TheBay.com. Huge Selection of Brands & Styles. From Cute to Comfy, There's Something for Everyone. Shop Now! All Stores Are Now Open. Highlights: App Available, Customer Support Available, Gift Cards Available.
Keyword: bay hudson canada
TheBay.com Official Site - Canada's Department Store
https://www.thebay.com/
Find All Your Favourite Products At Hudson's Bay. Shop Online at TheBay.com!
thebay.com - Hudson's Bay - Official Website
https://www.thebay.com/
Shop Canada's Iconic Department Store. Free Shipping On Orders Over $99! Great Selection · Member Rewards · Easy Returns · Free Shipping Over $99
What do Thebay's customers say about them?
Review Score
2/5
Total Reviews
29
Info
Hudson's Bay5 Star
10.0%
4 Star
5.0%
3 Star
5.0%
2 Star
0.0%
1 Star
80.0%
Read reviews that mention
Sonali
I had an issue with a bed
Reviewed on 2021-05-18T03:19:32
I had an issue with a bed. Stearns and Foster. The springs on the bed broke. Contacted customer service on April 26,2021. Spoke to Mark James Lano. He asked me to send pictures. I did. No reply from them so I contacted them again May 17, 2021 and asked for status. This rude person Alfraquita Maca was rude and said never got your reply. Forwarded her the original email and asked them to confirm receipt. No reply. Last time I will shop at the Bay.
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W. Dawoud
The bay has the worst online customer…
Reviewed on 2021-05-08T12:50:50
The bay has the worst online customer service I ever experienced in my life.
JO
Honestly the worst customer service…
Reviewed on 2021-04-23T15:17:32
Honestly the worst customer service experience I’ve ever had with a “reputable” company.I can’t see them surviving the online shopping era. They charge you postage for returns (even if item arrived damage). They don’t do online exchanges, and they make you GO to a post office or store to do a return, even for a small item. When an item is damaged, it should be on them to sort it out... I spent nearly an hour with customer service to get even this far to get a label sorted for a refund for a damaged item. And the refund will take over a month.
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Joyce Rodgers
I ordered 2 perfumes on December 06…
Reviewed on 2021-04-01T04:00:50
I ordered 2 perfumes on December 06 delivery took almost a month and I needed that for a Christmas present when I travelled home to Africa.I was already out of the country when they decided to ship it. It was returned to them and they received it on February 05. It is march 31st, this company has not given me my refund. With everything going on in the world and this company decides to give me a run around for my own money almost $400.
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Nana
Deceiving customer service
Reviewed on 2021-03-31T18:47:04
Worst customer service ever. They cancelled my order due to a stock issue, which is understandable but it took them more than 20 days to remove the pending charges.The 4 agents I spoke to all had different answers without mentioning the ones who hung up in my face as soon as I explained the situation. They finally refunded me a month later. Never buying there again mostly because of their customer service
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Sandy
I'd give it 0 stars if I could
Reviewed on 2021-03-25T00:55:32
I'd give it 0 stars if I could. Hudson's Bay is definitely no longer what it used to be.I have been a loyal customer for many years but it's become a nightmare to shop with them, whether it's online or in store. I returned an online order over 2 months ago (sizing issue) and received a confirmation e-mail from HB confirming they had received the item. Over 2 months later, I am still waiting for my refund. I talked to their customer "service" on the chat (good luck with that as they are rarely online), have called and emailed. Not only does it takes over a week to get a response to an email, but the response is also a "robot" one in which questions are never answered. Apparently, a refund is rocket science to some. I gave up and filed a complain with the Better Business Bureau about 3 weeks ago. HB advised the refund has been issued but it has now been over 2 weeks and still no credit to my account. I just tried calling them again earlier today, they put me on hold for 14 minutes and then just disconnected the call. What they are doing is STEALING. It's all so frustrating, I ended up dumping my VIP card and took my business elsewhere. If you are looking for hassle-free shopping with an honest retailer, I do not recommend Hudson's Bay at all.
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Sean McFarland
Worst customer service in Canada
Reviewed on 2021-03-24T15:36:55
Worst customer service in Canada. The Bay is broken circling the drain. No way to reach a Canadian manager no matter how hard you try.Call center staff are brain dead.
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John Zimmerman
Unethical customer service
Reviewed on 2021-03-03T04:06:46
My wife recently received a Dyson Supersonic Hair Dryer as a gift from her girlfriend as my wife struggled with covid19 in December and has now recovered.
As she already owns a similar quality dryer,we decided that we would return the unused/unopened package with the receipt.
As we live some distance from the nearest brick and mortar store we called customer service on March 1st 2021 (1.39pm) to inquire our options.
We spoke to a male customer service agent who informed us that we have two options. Firstly we could return item via mail to HBC and be reimbursed via a gift card. Alternatively we could go to a physical location with the receipt where we could be reimbursed with cash or gift card.
This second option was confirmed with him twice as we do not shop at HBC and did not want a gift card. He again assured us that this was in fact the case.
March 3rd 2021, my wife and I made the road trip to the HBC at Sunridge Mall, Calgary AB.
At this location (1.40pm) we spoke to a female customer service representative (Supan). We explained to her the situation and presented her the receipt and unused dryer. Upon Supan checking the receipt and that all items were accounted for, stated that we she was only able to issue a gift card. We then explained to her the information that the Customer Service agent had informed us over the telephone. Supan stated that he was incorrect. We then asked to please call customer service again to confirm.
Supan then called Customer Service. Whilst on hold Supan, made numerous text messages. Within a few minutes, two male plain clothed security personal attended our location and remained there for the duration of the interaction (15min)
Supan then spoke to customer service and handed my wife the telephone. My wife again explained the situation to the agent who would only identify herself as Chobeta. This time Chobeta stated that we were to mail back the dryer to HBC for a gift card and that the previous information that we were told did not happen and that we were incorrect.
As we gave the order number in all inquiries and we are aware that notes of conversations and calls are recorded. (for quality control and assurance)
As Chobeta inclined that my wife was lying about the previous days telephone call, my wife asked for the previous days telephone conversation records to be pulled.
Chobeta replied that she 'could not do that.' My wife replied, 'Could not or unwilling to do it.' Chobeta remained silent. My wife then asked to speak to her customer service supervisor. Chobeta remained silent again and the call was put on hold before shortly being hung up on. This was confirmed by the in store agent that it was hung up.
The entire event was approximately 15 minutes with the security staff still present and uncalled for.
My wife and I, embarrassed and frustrated with the service, took the receipt hair dryer and left the store.
At 2.00pm we called customer service again and spoke with an agent who initially would not give her name. We again explained to her the situation and again was told we were wrong and that only a gift card would be returned. We again asked for the recorded conversation to be pulled and to speak to a supervisor. She stated that she could not do either and would only give her agent number as C991635.
My wife and I again reviewed the HBC return policy which does not specify what is reissued to customers upon return of goods.
My wife and I have long standing professional government and public relations careers and have never en-counted such unprofessional and demeaning customer service from numerous employees in one day.
Needless to say we have never been a HBC customer and this interaction, even cements our decision to not be one in the future.
This type of customer service performance will lead to the fall of HBC in Canada, just like the fall of SEARS. With quality of service displayed like this please do not ask hard working Canadians for support.
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