Review (April 2024)
Saving you more at the brick, with over 220 stores across canada. shop now for great deals on furniture, mattresses, appliances, tvs and electronics.
10M
Estimated Revenue
3.44M
Website Visitors
2.3/5
Trustpilot Score
What do we know about The Brick?
Estimated Revenue (2020)
$10M
Total Employees
2600
Founded
1971
Industry
Retail
Location
Edmonton, Canada
About
The Brick: Saving You More at The Brick, with over 220 stores across Canada. Shop now for great deals on furniture, mattresses, appliances, TVs and electronics.
What is The Brick's Revenue?
The Brick's estimated revenue for 2023 is $10M.
What does The Brick do?
Founded in 1971, The Brick has become Canada's largest volume retailer of furniture, mattresses, appliances and electronics with over 230 locations, 6 distribution centres and 6000 team members from coast to coast. Our ongoing commitment to customer service and supporting our local communities will continue to build The Brick's reputation as the preferred customer choice for value-priced, quality brand name home furnishings. For over 42 years, visionary men and women have built dynamic, exciting and meaningful careers at The Brick and have been rewarded for their performance and innovation. Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates who value winning together!
What are the monthly traffic metrics for Thebrick?
6/mo Traffic Growth
-10.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
4.4Mins
Pages per Visit
5.0
Bounce Rate
41%
How fast is Thebrick growing?
Thebrick has grown by -29.9% in the last 6 months according to SimilarWeb.
How do people interact with Thebrick?
Last month, Thebrick received 3M visitors who spent an average of 4.4 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Thebrick?
800.3k people (23%) visit Thebrick directly. 2.5M (72%) people search for them in Google. Whereas, 35.2k (1%) discover Thebrick through Facebook, Reddit, and YouTube. 19.7k (1%) visitors come from Thebrick's email newsletters. Finally, 9.7k (0.3%) people come from affiliates and or paid referrals.
Who uses Thebrick?
Thebrick's top market is the Canada and they receive 3.3M (96.1%) people.Then the 2nd is United States with 85.6k (2.5%).The 3rd is is India with 4.8k (0.1%).
Traffic Growth (last 6 months)
What do Thebrick's customers say about them?
Review Score
2.3/5
Total Reviews
12
Info
The Brick5 Star
16.7%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
83.3%
Read reviews that mention
qproject101
The Brick has ZERO policy for return and exchange for appliances and electronics for DOA
Reviewed on 2021-05-21T13:20:50
I've purchase a Virtual Pinball Cabinet from The Brick but Dead on Arrival. I tired to troubleshoot myself and check loose cables,hard reset and factory reset but nothing worked. It booted up after I assembled it and loaded into the game menu screen but after 60 seconds the screen gone blank but the playfield TV was on just grayed out. So I contacted The Brick and an agent told me they do not cover exchange for "gaming items" after 6 hours of receiving said purchase. Not even given a 14/30 days period for exchange or at least 7 days protection. I was told to contact the manufacturer via email. Also I could not return an open product. The retailer hold no accountability after you received broken appliances or electronics and tells you to contact the manufacturer instead via email and there's no contact by phone. The agent also told me to read the manual to contact for further assistance but the manual said the retailer are reasonable for standard warranty. She didn't even read the manual at all.
This situation is absolutely unacceptable that there is no exchange before a 7 days period none whatsoever .
read more
dirty thirty
I bought a chair from the Brick
Reviewed on 2021-05-12T19:36:59
I bought a chair from the Brick, it came, the truck park at the top of our driveway,two men went inside the truck FOR OVER 20 minutes I walk out, they had this chair on its side and they are trying to fix this chair I caught these people RED HANDED giving me a used broken patch up chair THIS CHAIR IS FROM THE SHOWROOM A LITTLE BOY WAS PLAYING ON THIS CHAIR IN THE STORE THE BOY WAS POCKING HIS FINGER IN A HOLE BETWEEN HIS LEGS AND THIS CHAIR HAS THE SAME HOLE. THE FEET ARE ALL WORN THIS IS NOT A NEW CHAIR I AM BEING NICE THAT I CAUGHT THIS STORE RIPPING ME OFF PLEASE COME GET YOUR JUNK THANKS NEVER AGAIN DARRELL, VISA WILL HAVE THE FULL REPORT, this is a covid dirty chair OMG FROM THE BRICK IF YOU WANT A COVID DIRTY CHAIR ASK FOR JAWAD HE WILL HELP YOU AS HE HELPED ME... MAY 12 2021------ STAY AWAY(((((( WARNING)))))))RED HANDED CAUGHT IN THE TRUCK FIXING A NEW CHAIR (((((((((((((THIS IS A SHOWROOM COVID CHAIR WHO WOULD WANT THIS)))))))) THIS IS ONE STORE THAT GETS HUNDREDS OF COMPLAINTS EACH YEAR()()()(). DO YOU WANT TO SPEND A YEAR FIGHTING I LOST $768.25 I am disabled, so low this store called the brick just don't be fooled SURREY CENTRAL.
Tip for consumers:
BUY NEW GET USED IS THIS WHAT YOU WANT!
Products used:
they will not help me at all this chair has a broken back a hole and the lever you must fight with it to work been cover where the men drop it in the wrong room because they ran out of here just to get away because I caught them fixing a new chair that not fixable DROP AND RAN FROM A COVID DRITY CHAIR
read more
Karl Brady
If I could give a lower rating I would
Reviewed on 2021-04-17T23:50:25
f I could give a lower rating I would. We heard empty promises for 7 months saying our couches were on their way.Last week we get a call to explain how the couches are here but there are no arm rests or ends. We went to change our order and had to pay a $35 price difference. After 7 months of waiting, they didn't offer to cover the costs, or even a small part, they didn't offer to deliver, they didn't offer any compensation whatsoever for 7 months of empty promises and then had the audacity to charge a trivial $35. Of course, they blamed Covid-19 for everything. Worst customer service experience imagineable.
read more
Eileen Hicks
After going to Leons and no sales…
Reviewed on 2021-03-06T17:28:51
After going to Leons and no sales person approaching us we went to The Brick! Everyone was so friendly especially Lucille Desjardens.She knew the products and was VERY Helpful and patient with us. She reviewed our best options for purchasing our sofa and Recliner. This was in the Orillia store. Over the years I have a gret experience with the Brick and would recommend them and Lucille to any one. Thank you for your help, Lucille.
read more
Dan Dyck
My recent experience at the Brick was Horrible
Reviewed on 2021-02-28T03:13:43
My recent experience at the Brick was horrible. After purchasing a washer dryer set with pedestals I was told 2 week delivery.2 weeks later I was told 2 weeks again. When I tried to contact my salesman he didn't respond to me for 5 days so I had to go to the store. He told me 2 weeks. At two weeks still nothing so I asked him to call. Again no response so I again went to the store. This time he told me he would talk to his manager in the morning and call me. Morning comes and no call. (again) I call the store and find out he doesn't even get to work till afternoon. So stalled for two months, lied to and to top it off when I AGAIN went to the store to try to get answers the store manager made excuses for his lying salesman and then told me he couldn't refund my money and cancel the order cause it was in transit and his system wouldn't let him. Turns out his junior associate knew how to get the refund done, he was just covering for his ineptness. I'm not pissed cause someone has a supply issue, I'm pissed at The Brick making their problems my problem, lying to me and then trying to hold my money longer (as if 2 months and no product is acceptable). Funny thing was the store manager had a plaque on the wall behind him from The Brick Leadership Course. Wonder what they teach in that course?
read more
Karen Mcdougal
if i could give those thief a zero i…
Reviewed on 2021-02-04T01:32:53
if i could give those thief a zero i would .. Windsor, Ontario store please do not go there .Furthermore ,horrible customer service ,never receive my furniture's ask for refund ,to end up getting a check 2 months later . This is not even done ,they wrote the check with wrong name ,still until today i have not received my refund for my chair that was never deliver . BE AWARE THEY HAVE NO INTEGRITY NOR RESPECT FOR CUSTOMERS .SHAMEFULL BUISSNESS, GO TO LEONS FURNITURE YOU BETTER OFF
read more
DJ Robinson
Never order online.
Reviewed on 2020-11-19T06:21:48
Waited a month for my order to be delivered after being confirmed and paid for and the day of delivery I realized I didn’t get the phone call the day before to confirm I would be home and so I called.They then inform me that the freezer I bought was out of stock. So I asked why I was able to order it and schedule delivery and my payment was taken with not a single clue the freezer wasn’t in stock? Not to mention, why didn’t I get a call to inform me of anything? The customer service call centre was rude and apathetic to our frustration. Just a matter of fact “I can’t help you”. She didn’t even try to help us out and maybe even point us to another model similar to the one I ordered, didn’t try to figure anything out. Just sat on the phone quiet and when I asked about my refund she said I would get one but didn’t tell me it would take almost 3 weeks which meant it was almost 2 months of waiting to get a freezer because I had to wait for my refund to go somewhere else.
read more
Bonnie Peck
Mid October I purchased a couple of…
Reviewed on 2020-11-12T17:18:46
Mid October I purchased a couple of counter stools. No problem. Went to the distribution center to pick up and the gent there "Ryan" said hey,how about filling out a review for the distribution center and it will enter you to win a gift card to the Keg - well I won and they were to mail it out. It has never arrived. I called the distribution center and they didn't even bother to call me back. No truth here.... don't trust what they say.
read more
You May Also Find These Company Reviews Interesting
Trading212
Invest in stocks and etfs with zero commission. trusted and secure, fca regulated. practise with virtual £50,000.... More
Category
Finance