5 star for Samantha for timely and…
Reviewed on 2021-05-28T09:47:43
5 star for Samantha for timely and professional response all the time by addressing the issue andfinding solution all the times.read more
Samantha did a big help with assisting…
Reviewed on 2021-04-08T13:29:49
Samantha did a big help with assisting me to complete my application! Unlike other agents,Samantha made sure and communicated with vendor. I hope other agents turns up their standards and do what Samantha did!read more
Reviewed on 2021-02-23T07:31:01
Awful service. They are brokers, not issuers. The certificate I got has no "Issuer" and "Issued to" attributes.While this is not a problem in most cases, it is not trusted by some strict services and in our case, we have to bin it.
The issuer said we should contact the reseller and the reseller is not responding either to email, chat, and phones put you in queues or voicemail.read more
Samantha was unbelievable!
Reviewed on 2021-02-22T16:59:35
Samantha was unbelievable! Such wonderful support (thank you for the candle riddle :)
Reviewed on 2021-02-04T14:47:40
Samantha in customer support was outstanding on the phone and using chat for links and docs I needed.I purchased a certificate 3 days ago, but my site was still showing "not secure." First I spent a lot of time with my host provider support, but they couldn't see the problem.
Samantha, however, found it right away (I hadn't uploaded the certificate) and guided me step-by-step to get it done. A few times I was on the edge of getting really frustrated, but her calmness and patience got me through it.
She's super knowledgeable, professional, and extraordinarily patient. Plus, she's able to imagine exactly where the customer is at and what instructions are needed—empathy is her super-power. She should be training other customer service reps everywhere.
Thank you Samantha! You saved my day.read more
Mit the technician went above and…
Reviewed on 2020-08-11T18:56:09
Mit the technician went above and beyond to explain to me the right SSL to have and also how to orderthe items correctly and install them going forwardread more
GOT STUCK IN CROSS PLATFORM INSTALL AND…
Reviewed on 2020-08-10T17:39:18
GOT STUCK IN CROSS PLATFORM INSTALL AND YOUR TECH WHIZZED RIGHT THROUGH THE PROBLEM.VERY SATISFIEDread more
Mit in tech support is an individual…
Reviewed on 2020-08-03T22:00:00
Mit in tech support is an individual well worthy of praise and acknowledge and one whom the new employeesas well as the old ones should look up to as an example of what to strive for when attempting to perform the best quality of customer service possible. You are VERY luck to have someone like Mit in your employee. I would hire him in a minute. If I were you I would provide Mit with as much advancement opportunity as possible related to position and salary. Congratulation on having Mit in your organization! Please feel to reach out to me at 505-349-4553 Sincerely, Dominic Giammette, President of 15 West., Inc.read more