Review (August 2025)
Www.thomann.de - the online shop of europe's biggest retailer of musical equipment
2.87M
Estimated Revenue
20.33M
Website Visitors
4.2/5
Trustpilot Score
What do we know about Musikhaus Thomann?
What is Musikhaus Thomann's Revenue?
Musikhaus Thomann's estimated revenue for 2024 is $2.87M.
What does Musikhaus Thomann do?
Das Musikhaus Thomann ist mit rund 1.620 Mitarbeitern Europas größter Musikalienhändler. Als Vollsortimenter vertreibt das Familienunternehmen neben Musikinstrumenten und Zubehör auch Lichtanlagen, Bühnen- und Studiotechnik. Eine Ladenfläche von über 5.500 Quadratmetern, ein umfangreicher Webshop und ein Lager mit über 88.000 Artikeln unterstreichen unsere Position als Marktführer. Verkaufsberater – größtenteils selbst Musiker – bzw. Muttersprachler aus 18 Nationen im firmeneigenen Contact Center betreuen über 12 Millionen Kunden aus aller Welt und veranlassen den Versand von bis zu 27.500 Paketen täglich.
What are the monthly traffic metrics for Thomann?
6/mo Traffic Growth
-8.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
20M
Time on Site
6.5Mins
Pages per Visit
8.0
Bounce Rate
34%
How fast is Thomann growing?
Thomann has grown by 8.4% in the last 6 months according to SimilarWeb.
How do people interact with Thomann?
Last month, Thomann received 20M visitors who spent an average of 6.5 minutes on the website and visited 8.0 different pages per session. Overall, 34% of people bounce on the first visit.
How do people find Thomann?
8.9M people (44%) visit Thomann directly. 9.6M (47%) people search for them in Google. Whereas, 924.8k (5%) discover Thomann through Facebook, Reddit, and YouTube. 249.4k (1%) visitors come from Thomann's email newsletters. Finally, 62.6k (0.3%) people come from affiliates and or paid referrals.
Who uses Thomann?
Thomann's top market is the Germany and they receive 4.7M (23.0%) people.Then the 2nd is France with 2.7M (13.1%).The 3rd is is Spain with 1.5M (7.2%).
Traffic Growth (last 6 months)
What are Thomann's ads on Google?
Google Ads
Musikhaus Thomann - thomann.de
https://www.thomann.de/de/index.html
Europas Website Nr. 1 für Musikinstrumente, Licht und Ton! Kategorien: Tasteninstrumente, Software Marken: behringer, Roland, SENNHEISER
Thomann.de - Welcome to Thomann UK
https://www.thomann.de/gb/index.html
Europe's No. 1 website for musical instruments, lighting & audio gear! 30 days money-back. 3 year warranty. Highlights: Offering Huge Range Of Instruments, Low Prices, Multiple Payment Options Available.
Moderne Konferenztechnik - Thomann Audio Professionell
https://audioprof.thomann.de/leistungen/medientechnik/medien-konferenztechnik/
Fern- und Livekonferenzen. Planung, Installation, Aktivierung! Direkt anrufen. Über 15 Jahre Erfahrung. Schnelle Reaktionszeiten. Zuverlässiger Service. Faire Preisgestaltung. Kompetente Beratung.
Instrumenten van Thomann | Enorme keuze aan instrumenten
https://www.thomann.de/nl/index.html
De Grootste Keuze beschikbaar bij Thomann Europa's #1 voor Muzikanten
Drums & Percussion | Welcome to Thomann
https://www.thomann.de/gb/drums_and_percussion.html
Huge Choice Online at Europe's #1 for Musicians - Thomann.
Keyword: drum kits for sale uk
What do Thomann's customers say about them?
5 Star
50.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
45.0%
Read reviews that mention
Magnus Lund Petersen
The product was as expected
Reviewed on 2021-05-23T09:38:28
The product was as expected. Delivery was a few days late. Their website said 1 day delivery time.But the reality was 5 days delivery. Slightly long delivery time if one takes into account the relatively high shipping costs
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Li Huang
The worst purchasing experience in my six years in Europe
Reviewed on 2021-05-22T13:50:23
I got a faulty Yamaha digital product. I contact the sales team (I only knew this email address)but they didn't reply. Days later I sent an email with importance mark, they forwarded it to the customer service.
Then the customer service replied that I can only get a replacement after they have checked the faulty product onsite. And I have return the product by myself and pay extra money if I asked for a pick-up service. (How can I return such huge and heavy product by myself without a pick-up service?)
They would also charge me for 2nd extra cost since I don't have the original box. Their reply was very slow.
It is really frustrated that I got a faulty one, and have to spend so much energy, time, and money to cover the cost. It is just so ridiculous.
It means that if you got a faulty product, you have to wait for days/weeks to get a replacement. And there is also restrictions for customers like, you have to ask for a return within 2 weeks and must return the product within 2 weeks.
I would recommend other places if possible. Thanks.
read more
David Cabral
Love Thomann.
Reviewed on 2021-05-22T13:31:07
Love Thomann.
Alan Sturgess
Unexpected additional bill after importing - think carefully.
Reviewed on 2021-05-21T08:54:02
First time I've ever had to do this - I just deleted my original 5 star review and am replacing itwith this.
Originally I had nothing but praise for Thomann and the way they arranged for a delivery of a guitar from Germany via UPS, especially after an initial hitch when my bank didn't like me paying them by card from here in the UK. All then went well . . . UNTIL . . .
Yesterday a letter arrived from UPS hitting me with an invoice for £98.72. This was explained on the invoice as "weight adjustment based on UPS audit". I was given 7 days in which to pay. As the letter had been sent 9 days before I received it, I was more than a bit disgusted.
The invoice has now cost me 1/4 as much again as I paid for the guitar and has made me wish the thing was in the bin.
So - my original comment about there being no apparent problems when importing from the EU was utterly wrong. I apologise if that in any way influenced someone else to order from Thomann. I will certainly never risk using them again and will now never, ever recommend them. Quite the opposite.
I now offer the advice that anyone considering buying from Thomann and importing into the UK must think VERY hard, then think again and then look somewhere else or they should put aside a good wedge of money in case you are also hit with an unexpected bill.
As it happens, Thomann stock a couple of other pieces of equipment that I was seriously interested in (Harley Benton) but those plans have now been binned. I wouldn't buy from Thomann again if you paid me.
5 stars down to 1 star . . . NOT a good endorsement.
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Griffith Rees
Thomann had everything I needed and were extremely kind in responding to my questions...
Reviewed on 2021-05-21T05:26:15
I could not find the drum kit parts I needed from UK suppliers. Thomann had everything I needed,were extremely kind in responding to my questions, and with great generosity helped me solve a mistake I made in the order. I cannot thank them enough.
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Andy Booth
Utterly awful at international…
Reviewed on 2021-05-20T12:26:59
Utterly awful at international deliveries over 2 months waiting and my parcel still hasn't arrived.Do not use! Shop somewhere else that can manage to post things.
read more
Charles Tomlinson
POOR SERVICE I placed an order with you and paid…
Reviewed on 2021-05-20T10:20:20
I placed an order with you and paid using PAYPAL.
The amount was taken by you from PAYPAL and then I received an email from you to say that you could not trace the order.This has resulted in me opening a PAYPAL dispute because there was no further response from you concerning this order
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Louj
Uncooperative and Rude Sales Person and Support
Reviewed on 2021-05-19T18:00:12
I ordered from Thomann and after they told me to receive shipment faster I need to pay 140 euros to receive it in 7-10 business days.I paid and the shipment has been shipped from 5th May 2021.
I have an event scheduled on Saturday May 22nd and I need the shipment urgently during my scheduled event.
It's been more than 10 business days and I haven't received my shipment.
I contacted UPS and they confirmed that the delay is from Thomann as they tried to contact them to get my phone number and e-mail but there was no reply from Thomann for few days. UPS said either way Thomann should be refund and then Thomann would deal with UPS.
I tried to e-mail Thomann but the employee who replied refused to cooperate and said that 7-10 business days doesn't mean 7-10 days. The employee refused to help me completely.
I really don't know what to do. The attitude and the refusal to help is frustrating.
I want to get to get refund for the extra money paid for faster shipment and I want my shipment to be here before May 21st.
read more
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