Review (August 2025)
Toms offers stylish shoes from our classic alpargatas, slip ons, sneakers & more to choose from! shop all shoes in the toms online store today!
336M
Estimated Revenue
2.38M
Website Visitors
1.6/5
Trustpilot Score
What do we know about TOMS?
Estimated Revenue (2020)
$336M
Total Funding
$300k
Total Employees
710
Founded
2006
Industry
Apparel Fashion
Last Funding Date
Seed May 2006
Location
Los Angeles, United States
About
TOMS: TOMS is in business to improve lives. Shop with confidence knowing that for every $3 we make, we give $1 away.
What is TOMS's Revenue?
TOMS's estimated revenue for 2024 is $336M.
What does TOMS do?
One for One Why work at TOMS? The answer is simple – to use business to improve lives. Whether you're looking for meaning in your work or you want to help those in need, our promise to our employees is the ability to give back through their work. Working at TOMS will provide you with the opportunity to give back and thrive. If you are not familiar with TOMS, our business philosophy is rooted in the concept of Giving. It all started in 2006 when Blake Mycoskie befriended children in a village in Argentina and found they had no shoes to protect their feet. Wanting to help, he created TOMS, a company that would match every pair of shoes purchased with a pair of new shoes given to a child in need. Realizing that One for One® could serve other global needs, TOMS has since launched other products including eyewear, coffee, bags and backpacks. As always, with every product you purchase, TOMS will help a person in need while standing for issues that matter. One for One®. Since our founding, we have given over 86 million pairs of shoes to children in need; helped restore sight to more than 600,000 people; have helped give more than 600,000 weeks of safe water; supported safe birth services for more than 250,000 mothers, serve more than 145,000 youth through bullying prevention and response programs, and give over 100,000 people solar light for one year. We are giving in over 50 countries around the world through partnerships with more than 75 Giving Partners. Excited yet? www.toms.com/jobs
What are the monthly traffic metrics for Toms?
6/mo Traffic Growth
36.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
2.7Mins
Pages per Visit
3.0
Bounce Rate
46%
How fast is Toms growing?
Toms has grown by -14.3% in the last 6 months according to SimilarWeb.
How do people interact with Toms?
Last month, Toms received 2M visitors who spent an average of 2.7 minutes on the website and visited 3.0 different pages per session. Overall, 46% of people bounce on the first visit.
How do people find Toms?
845k people (35%) visit Toms directly. 917.8k (38%) people search for them in Google. Whereas, 340.7k (14%) discover Toms through Facebook, Reddit, and YouTube. 46.2k (2%) visitors come from Toms's email newsletters. Finally, 140.4k (5.9%) people come from affiliates and or paid referrals.
Who uses Toms?
Toms's top market is the United States and they receive 2M (82.8%) people.Then the 2nd is United Kingdom with 104.7k (4.4%).The 3rd is is Canada with 82.6k (3.5%).
Traffic Growth (last 6 months)
What do Toms's customers say about them?
Review Score
1.6/5
Total Reviews
182
Info
TOMS (US & CA)5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
Debra Hallam
Your customer service is terrible and I…
Reviewed on 2021-05-10T17:48:22
Your customer service is terrible and I am going to put this everywhere. Twice now I have asked for help on an existing order they just either don't come back or hang up.Not cool. I don't have time for this.
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Drew C.
Slow Shipping ,, no notification/explanation, & bad customer service
Reviewed on 2021-04-21T19:39:46
I ordered shoes on 4/11 with an estimated date of arrival of 4/20. I never received an email with shipping details,and did not receive my shoes on 4/20. On 4/21 I reached out via autochat feature, and was told they will resend my shipping email, and the shoes were shipped on 4/20 without an explanation or apology. After the chat, my order page with the estimated shipping time was no longer available (how convenient!).
To be clear - 4/20 was the estimated arrival day -- not the estimated shipping day.
4/30 edit - I sent the requested information to Tom's several days ago.
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Jackie Jara
Health concern
Reviewed on 2021-04-09T16:01:25
My boyfriend bought me the cutest pair of Tom's w/dogs and cats on it.I work with animals and was so excited to show them off.The first time wearing them was on a simple walk. They are comfortable and super cute but unfortunately SLIPPERY. My slip turned into a nasty fall to wear I fell forward and cracked my 2 front teeth. Makes me sad since now I'm having to figure out the next step to which so much is already going on in my life.
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Dima Khoury
Bad quality
Reviewed on 2021-04-07T19:11:12
I have bought the Seashell coudbound women shoes, I did wear it for the first time for a little walk,and it hurt very bad my foot above the heel...it s really not recommended. Moreover, the service in Canada is very bad, they let you pay for return...
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Shawn
I placed 3 different orders from Tom’s
Reviewed on 2021-03-31T14:24:56
I placed 3 different orders from Tom’s. The free shipping took soooo long on the first order I paid for extra shipping on the second.It still took way beyond the time it should of got to me. When I called about a refund on shipping the person said they can’t control shipping and hung up on me.
Very Poor Shipping and Customer Service
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Tylor Besmenov
Another woke anti American company that…
Reviewed on 2021-03-06T10:01:22
Another woke anti American company that supports unconstitutional gun control measures.
Jill Weigandt
Their customer service sucks
Reviewed on 2021-02-17T16:24:35
Their customer service sucks! I made three calls and spoke with three different people all promising they would have a supervisor call me within 24-48 hours.I never received any calls. The third call I made I spoke with Richard and he not only told me I would receive a call from a supervisor , but he would follow up with me via a phone call to see if a supervisor had called. THAT NEVER HAPPENED ! The worse customer service ever!!
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LuNy _____
So i ordered 3 shoes from toms.com…
Reviewed on 2021-02-11T19:52:04
So i ordered 3 shoes from toms.com suppose to be delivered by usps which they didnt ,toms has said i will lose the money on my order because they wont be able to reshipped the items ! Even after i told them I contacted usps about this and have a case number and all. NEXT TIME REQUIRE SIGNATURES FOR YOUR SHIPMENTS!!!!!!!!!!
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