Review (August 2025)

Choose from over 1.2 million hotels in more than 200 countries, 30 million real guest reviews. book flights to over 5,000 destinations worldwide. 24/7 customer service.

4.88M

Estimated Revenue

9.21M

Website Visitors

3.5/5

Trustpilot Score

What do we know about Trip.com Group?

Estimated Revenue (2020)

$4.88M

Total Funding

$44.71M

Total Employees

8800

Founded

1999

Industry

Information Technology And Services

Last Funding Date

Private Equity Dec 2014

About

Trip.com Group: 携程旅行网是中国领先的在线旅行服务公司,向超过9000万会员提供酒店预订、酒店点评及特价酒店查询、机票预订、飞机票查询、时刻表、票价查询、航班查询、度假预订、商旅管理、为您的出行提供全方位旅行服务。

Social Links

Alexa Ranking: 7718

What is Trip.com Group's Revenue?

Trip.com Group's estimated revenue for 2024 is $4.88M.

What does Trip.com Group do?

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

What are the monthly traffic metrics for Trip?

6/mo Traffic Growth

10.00%

All Time Traffic Growth

Create Free Account

Monthly Hits

9M

Time on Site

3.2Mins

Bounce Rate

52%

How fast is Trip growing?

Trip has grown by 32.2% in the last 6 months according to SimilarWeb.

How do people interact with Trip?

Last month, Trip received 9M visitors who spent an average of 3.2 minutes on the website and visited 2.0 different pages per session. Overall, 52% of people bounce on the first visit.

How do people find Trip?

2.4M people (26%) visit Trip directly. 5.3M (58%) people search for them in Google. Whereas, 77.4k (1%) discover Trip through Facebook, Reddit, and YouTube. 219.4k (2%) visitors come from Trip's email newsletters. Finally, 188.3k (2.0%) people come from affiliates and or paid referrals.

Who uses Trip?

Trip's top market is the United States and they receive 2.1M (23.3%) people.
Then the 2nd is Hong Kong with 991.9k (10.8%).
The 3rd is is Korea, Republic of with 657.8k (7.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Trip's customers say about them?

Review Score

3.5/5

Total Reviews

13197

Info

Trip.com

[email protected]

833-896-0077(US)

5 Star
73.7%
4 Star
5.3%
3 Star
15.8%
2 Star
0.0%
1 Star
5.3%
Read reviews that mention
reilie

very convenient app

Reviewed on 2021-05-02T08:15:57

very convenient app. I can choose US dollar or hk dollar or other currency to pay.
SB

process of booking

Reviewed on 2021-05-02T00:07:18

Price is challenging than other company. It is complicated to see what is "pay now" or "free cancelation" on this site.I check the accomodation fee on Trip.com site in my mobile and laptop(same date, same room and same number of person),but fee was different (the fee which is noted by mobile is higher than laptop) I cant belive what is right price and right way.
read more
Tim

Stole my money

Reviewed on 2021-05-01T21:27:54

Stole my money. Wouldn't let me rebook or cancel a hotel. Would stay far away
Olga M.

Arthur handled my refund request on a…

Reviewed on 2021-05-01T15:16:17

Arthur handled my refund request on a purchase that technically is pay in advance and no refund special deal with professionalism and superior customer service skills.After I explained the seriousness of circumstances surrounding our inability to travel and provided proof, he immediately cancelled our reservation and the refund is being processed as I write this. Great Job and again THANK YOU VERY MUCH!!!!!!!
read more
Caden

Absolutely recommended

Reviewed on 2021-05-01T11:30:45

Trip.com is constantly flooded with great deals for staycations, flights, hotels and activities.Definitely recommend downloading their app for convenience!
read more
Dean

So easy to search and book

Reviewed on 2021-05-01T09:06:57

So easy to search and book. Checkout was a breeze
AL

Easy & user friendly accessibility

Reviewed on 2021-05-01T04:58:09

Easy & user friendly accessibility
Turkina Natalya

I really like your app trip.com…

Reviewed on 2021-04-30T08:55:14

I really like your app trip.com convenience,simplicity, speed, and feedback.Thank you for your cooperationand I wish you many successful years of work!
read more

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