We provide advocacy and involvement services so that people are heard in decisions about their health, care and wellbeing.
What is Voiceability's Revenue?
Voiceability's estimated revenue is $157M.
What does Voiceability do?
We provide advocacy and involvement services so that people are heard in decisions about their health, care and wellbeing.
Very helpful and understanding advocates
Very helpful and understanding advocates
They dont give a S
They dont give a S. Just pass your off and say they can't help via a email not even bothering to call you. Absolutely useless service!. I get more of a conversation speaking to a brick wall!.
highly DON'T Recommend
I was a volunteer in this company, they never send jobs or roles to me to help out elderly. We got a meeting once a year which is completely useless because they don’t include the agenda and feedbacks or anything. You gain no experience or skills in this company. If you want to volunteer in this company it is better for you to volunteer in another company.
Conspiracy and corruption….
I contacted VoiceAbility for advocacy support regarding serious and ongoing problems with my GP. At first, everything seemed normal the operator listened as I explained the situation. But the moment I provided my name and address, the tone changed completely. I was suddenly told that VoiceAbility “does not cover my area.” This statement is completely false, because VoiceAbility does cover Coventry. Yet despite this, I was refused support without any valid explanation. This incident is not isolated. It fits into a long and deeply troubling pattern of behaviour I have been experiencing within the NHS. I have repeatedly felt shut out, ignored, and blocked from receiving help. Over time, this has led me to believe that there is a coordinated effort a conspiracy within the NHS system to prevent me from getting the support, treatment, and advocacy I need. VoiceAbility’s refusal, based on information that is simply untrue, feels like a continuation of that same pattern. Instead of helping someone who is already vulnerable and fighting for fairness, they reinforced the same barriers and the same sense of being deliberately targeted and excluded. For an organisation that claims to protect people’s rights, this behaviour is unacceptable, unprofessional, and harmful. Being denied advocacy at a moment when you already feel isolated and mistreated only deepens the distress and injustice. Based on my experience, I cannot recommend VoiceAbility to anyone seeking honest, reliable, or supportive advocacy.
Shambolic
My experience with VoiceAbility has been very disheartening. It has been extremely difficult to get hold of the advocate assigned to me — she is often unwell or unavailable, and when I have asked for someone else to help, I’ve been told that she “often forgets to phone people back,” as though that were perfectly acceptable. Rather than offering practical support or following up on my concerns, I was advised to “go to the press” to raise the issues I was facing. This is not what an advocacy service is supposed to do. The purpose of an advocacy service is to assist people in dealing with their complaints and navigating complex issues, not to dismiss them or pass the responsibility elsewhere. Overall, the service has fallen short of even the most basic standards of support and communication. I expected help in addressing my situation, but instead I’ve been left feeling let down and ignored.
Down right weird
Appauling customer service. I had the strangest phone call I've ever had. The woman sounded like she was high she was so nanchalant and away with the fairies. She was completely unhelpful and didn't answer my questions. She said weird things not appropriate to customer service like 'Well things change...' in a really dreamy slow way. The next person was pretty odd but I got something out of him but not what I asked. Then someone who emailed about my case apologised for the phone call issue (with no proper explanation or understanding) but then just said my case was now closed because they don't do appointment advocacy. Even though they had taken my referal and not got back to me to let me know. Possibly no one had read it. My question for the calls and the email was for them to let me know what's changed in the past two years, because I had a wonderful advocate then but I've had no conversation or information. They are completely disinterested and have zero care for people needing help. They didn't even acknowledge that I had been helped for appointments in the past. Apparently, it's a well guarded secret why the advocacy on offer has changed. We mortals are not allowed to be talked to about it. Was my previous advocate a hallucination? We'll never know.
Quite simply the worst experience
This organisation are unprofessional, incompetent, lacklustre and, on a personal level potentially have cost me a great deal of monies in ‘lost‘ benefits due to a deeply and catastrophically flawed submission. The Local Government Welfare officer I now engage with advised no point submitting an appeal based on VA original lamentable submission. As a thoroughly professional, competent and highly experienced person I respect her judgment totally. If I had the energy levels to get litigious in tandem to having to resubmit I gladly would. It’s on the back burner though. Litigation is a very real option when my case is resolved. Right now I’m concentrating on re applying using competent and professional assistance rather than that from Voice Ability’s narcissistic hobbyist! In short This organisation is not fit for purpose in any way shape or form. They are incompetent, damaging and corrosive. I sincerely hope that they’re soon subject to a detailed forensic investigation with regard to governance, competencies( or lack thereof) , service levels and results, and subsequently that they are struck off the charity register and do everyone a favour by disappearing from the advocacy landscape permanently. When there is a decision made re my claim ( positive or negative) I will spend a great deal of time ensuring that VA has a tidal wave of investigation for Government Departments, Enforcement Agencies and The Charity Commission to assure those relying on advocacy services are not subject to VA’s toxic touch. Another thought is that I find it intriguing to be asked ask for a date re service given. Not altogether appropriate, particularly in this forum and public platform as it opens up pathways in VA Internal records and I’m fairly certain that’s not allowed under GDPR Surely if data submitted in this review forum triggers VA to giving themselves ‘research permissions ’ into records they say have been destroyed within the appropriate time frame under the guise of ‘client satisfaction’ figures. A commercial imperative not a healthcare issue again Charity Commission may have a view. Let’s see. Another little litigious tidbit with regards pernicious governance.
Sent an email and received an automated…
Sent an email and received an automated response telling me to fill out their online form. Did so and received another automated email to say someone would get back to me within 2 working days. It’s been a week and I’ve not heard anything. Doesn’t bode well.
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