Terrible airline and customer service.
Reviewed on 2021-05-13T15:45:40
Terrible airline and customer service.
They have absolutely no regard for passengers.It’s like they purposely don’t help you.
- Their plane was full of mosquitoes.
- They refused to check in my mom though the plane wouldn’t take off for another 30 mins. I had checked in before but I was still at the counter with her. There definitely was more than enough time to get to the gate because I got there with time to spare.read more
Reviewed on 2021-05-04T20:56:59
The rudest airline ever. They scream at you. Avoid this airline if at possible
They cancel my 2 fly without notice
Reviewed on 2021-03-25T13:46:04
They cancel my 2 fly without notice. I'm fitting to get my money back.. they don't send me my refund it almost a year..this company is a joke... do not fly with them never. Never repond the costomer service don't help at all.. stay away of the company. ????read more
They canceled my fleet between Merida…
Reviewed on 2021-03-25T00:15:27
They canceled my fleet between Merida and Oaxaca without explanation. Their policy is to provide either credit or an alternative fly date.But what is the motivation to fly with them again if they can cancel the flight with impunity? Lots of extra fees. Budget airline services with national carrier prices.read more
Reviewed on 2021-03-06T17:16:16
Do not, and I repeat, DO NOT ever fly Volaris. This airline provided god awful customer service and left my mom in Chihuahua,Mexico.
My mom needed to take an emergency trip to Chihuahua so she took both her American and Mexican passports with her. She passed DIA security and customs just fine. However, the flight attendants for her flight back to Denver did not allow her to board only because her American passport was expired. They denied her even though she had entered Chihuahua, Chihuahua Mexico just fine. Even two people who are part of Mexican immigration and American immigration told my parents and the flight attendants that she was allowed. Unfortantely, the flight attendants, especially the supervisor, rebuted by simply saying they won't allow her on.
And on top of all of this, my dad was left next to the paid, empty seat and the flight attendants were trying to fill it quickly with a last minute ticket purchase. My dad was already angry and argued with the attendants but had to stop to prevent himself from getting kicked out. So then, my mom had no choice but to take a ~24 hour bus ride back from Mexico alone.
My family and I are absolutely furious and don't think we'll ever use them again. I can not believe that my mom with duel citizenship was denied getting back into the country just because people were on a power trip.read more
Reviewed on 2021-02-19T04:09:16
Awful Airline. They constantly change flights, the departure times constantly change and the foodservice is awful.read more
Really the 97% bad feedback is correct
Reviewed on 2021-01-23T06:08:53
Really the 97% bad feedback is correct. If you use cheap airlines then you sort of know that you wont get all the frills,and you wont be able to cancel. Due to the Covid restrictions I deliberately purchased their flexible combo deal, which apparently allows you to rebook if things go wrong at no extra cost. I Thought I was being sensible, but it is nothing other than another money making ploy. If you try to rebook you wont find any flights available on the screen that offers you dates, even a year ahead!. However there will actually be tons of flights available on the general web. They are just not offering them to the poor saps that have purchased their extra security/insurance. Everyone says book direct, and not to go through agent sites, I think I would trust the agent sites more now. After reading the reviews above I am not even sure I want to even attempt to fly with them now, in case I am stung for another false cost when I arrive. And another thing I paid for all of it in one transaction, the early boarding, the extra insurance, the DNI charge. But not showing on their rebooking page, even showing a checked bag was not on my original flight and that I bought the most basic flight only package, this is not true and would no doubt all be charged for again, if I could find a date available..... anywhere. They need to sort this out, not sure if its legal.read more
Volaris = Nightmare (Pesadilla)
Reviewed on 2021-01-12T03:24:39
Total nightmare do not fly with Volaris. You are better off spending a few extra bucks with a more reputable airline.We tried to get a refund on a flight after testing positive for Covid - an agent told us to email the positive test for proof, which we did but they still rejected our request. Next, they offer travel credit. But you cant use it how you want to. You can only use it on one trip and it has to be the same passengers names, regardless of who paid for the entire trip! Fine, rather than losing the credit i thought to rebook the trip knowing that 3 of our 5 passangers probably couldnt make it. Guess what? They steal about 30% of your credit value and say that it is not applicable towards taxes, fees, baggage or basically anything other than the base rate. The agent we spoke to assured us that we could at least use the remaining credit towards a different flight with the same passenger names. This was also a lie! When i tried to book a secondary flight with my remaining credit, the system says that its invalid. Good luck speaking to anyone on the phone. You will be on hold for hours and they will REFUSE to let you speak to a supervisor no matter who you speak with. Like i said, avoid this nightmare called Volaris!read more