Review (August 2025)

Enterprise-ready messaging with voice, sms, google, and apple.

5.45M

Estimated Revenue

119.91k

Website Visitors

3.1/5

Trustpilot Score

What do we know about Ytel?

Estimated Revenue (2020)

$5.45M

Total Employees

55

Founded

2012

Industry

Computer Software

Last Funding Date

Private Equity Nov 2016

Location

Irvine, United States

About

Ytel: Drive more conversations. Contact Center and SMS and Voice APIs. Call Tracking. One-Time Password (OTP) API. Text enable your business line.

Social Links

What is Ytel's Revenue?

Ytel's estimated revenue for 2024 is $5.45M.

What does Ytel do?

Ytel's communication platform allows developers and businesses to easily build SMS and voice capabilities into any application. With a single API, improve every customer experience and drive more operational efficiency in your business by working with an enterprise carrier in the cloud. Founded in 2012, Ytel delivers more than 1 billion monthly messages to help businesses grow revenue and brand equity. Questions? Give us a call at (800) 382-4913.

What are the monthly traffic metrics for Ytel?

6/mo Traffic Growth

-8.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

120k

Time on Site

3.2Mins

Bounce Rate

65%

How fast is Ytel growing?

Ytel has grown by 1.2% in the last 6 months according to SimilarWeb.

How do people interact with Ytel?

Last month, Ytel received 120k visitors who spent an average of 3.2 minutes on the website and visited 2.0 different pages per session. Overall, 65% of people bounce on the first visit.

How do people find Ytel?

116.1k people (97%) visit Ytel directly. 2.7k (2%) people search for them in Google. Whereas, 262.6 (0%) discover Ytel through Facebook, Reddit, and YouTube. 775.3 (1%) visitors come from Ytel's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Ytel?

Ytel's top market is the United States and they receive 89.3k (74.5%) people.
Then the 2nd is Mexico with 23.9k (20.0%).
The 3rd is is India with 2.4k (2.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Ytel's ads on Google?

Google Ads

Ytel.com - Ytel | Cloud Contact Center Software

https://www.ytel.com/lp/contact-center-software

Automated Dialer. Automatically Dial Leads and Leave Voicemails, Emails, and Texts. Only $99 Per Seat. Dial from Anywhere. Schedule a Free Consultation Today! No Hardware Required. Call Center Software. Grow Your Business. No Hardware. Unlimited Outbound.

More Calls Connected | More Support. More Revenue | ytel.com‎

http://ask.ytel.com/contact-center-software

More Than Just Call Center Software. Increase Leads Today with Ytel

More Calls Connected - More Support. More Revenue.‎

http://ask.ytel.com/ytelx5

Increase Revenue with Fewer Dropped Calls. Call Center Software by Ytel Ideal for 10+ Agents · Web-Based Softphone · No Hardware

More Calls Connected | More Support. More Revenue.‎

http://ask.ytel.com/contact-center-software

More Than Just Call Center Software. Increase Leads Today with Ytel No Hardware Required · Convert Inbound Leads · Intelligent Routing · Outbound Campaign Builder

More Calls Connected | More Support. More Revenue | ytel.com‎

https://ask.ytel.com/contact-center-software

More Than Just Call Center Software. Increase Leads Today with Ytel. Intelligent Routing | Custom IVRs | No Hardware Required | 24/7 Customer Support | Convert Inbound Leads | Built for Business.

What do Ytel's customers say about them?

Review Score

3.1/5

Total Reviews

3

Info

Ytel
5 Star
66.7%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
33.3%
Read reviews that mention
Kara Marie

There are better companies out there with better customer service.

Reviewed on 2018-09-19T03:18:02

I thought this company had a really good product... Talked to a really awesome sales guy last year,but when we were ready to sign up, I found out he had left and probably for good reason. I was assured that the negotiated price would be honored, but after many emails, they fell through and refused to do as they promised. I found Chelsea to be extremely unhelpful and dismissive. Yes, we are a smaller company, but small companies should not be treated with abrupt and curt customer service. My gut told me that if this company was already treating us like this, it would only go downhill from there. The sales manager was slightly more helpful, but their customer service will be their demise. In the end, I found a much better product with people who actually want to give customer service.
read more
Dave W

My name is Dave

Reviewed on 2017-06-27T18:59:33

My name is Dave. I manage a small outbound marketing campaign and needed a web based dialer solution.Jimmie from Ytel is my 'success manager' and he's really made the transition to a new dialing system seamless. He's gone above and beyond to communicate with me and my team throughout the entire process. Its always frustrating to learn new software, especially complex software like an autodialer, but Jimmie has been patient, took the time to answer everyones questions and made sure all the little details in our campaigns are set up and implemented properly. He even texted me and my senior database guy on a weekend to let us know what he had figured out late on a Friday. Ive only been a Ytel customer for about a month, but so far, these guys are great. Also, and this is crazy, everyone in tech support (in addition to Jimmie) speaks English fluently AND all the tech agents are super well trained on the software. Imagine that. Kudos Ytel for building a company with competent people like Jimmie and Jeremy from Sales and a quick shoutout to Alex and Dennis. Thank you everyone!!!
read more
Ryan Stomel

The True King of Call Center Software!

Reviewed on 2017-02-17T17:11:24

Don't get caught up in all of the marketing that some of these other call center software companies have.After trying all of the others that are out there, I have finally settled in with Ytel. There are just so many positives that it'd be tough to only list out a few, but I'll try: 1) Amazingly intuitive UI. Cut down on agent training with a simple and effective user interface. 2) Best in class support. Their support, onboarding, and technical team is top notch and gets the job done every time. 3) Uptime. I can't remember a time when we have ever been down. The voice quality is also the best. Never suffers from latency or any internet issues. Their servers are always up! 4) Quality of voice. Other contact center software record with crappy quality. This is truly HD voice in my opinion. 5) Reporting. Gives me access to all of the reports I need right when I need them. Beautifully laid out and not cumbersome to dig through to find what I want. 6) Quality Assurance. We're beta testing an integration with a QA provider they're putting together. This will ultimately help close the agent loop and provide an all-in-one, out-of-the-box solution for us.
read more

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