Review (August 2025)

Zipcar is the world’s leading car sharing alternative to car rental & ownership. book cars on demand by the hour or day. join instantly, drive in minutes.

278.87M

Estimated Revenue

1.06M

Website Visitors

1.8/5

Trustpilot Score

What do we know about Zipcar?

Estimated Revenue (2020)

$278.87M

Total Employees

460

Founded

2000

Industry

Consumer Services

Location

Boston, United States

About

Zipcar: Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.

Social Links

Alexa Ranking: 30649

What is Zipcar's Revenue?

Zipcar's estimated revenue for 2024 is $278.87M.

What does Zipcar do?

Hi there. We're Zipcar, the world's leading car-sharing network, driven to make cities better places to live. We started with a simple but brilliant idea: get more people sharing cars than owning them in major cities around the world. Today, we serve more than a million Zipsters (our nickname for members), in urban centers, on college campuses and at airports worldwide. If this sounds like something you can get behind, we encourage you to check out our open positions at https://careers.zipcar.com. Hope to see you on the road soon!

What are the monthly traffic metrics for Zipcar?

6/mo Traffic Growth

31.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

1M

Time on Site

4.5Mins

Bounce Rate

34%

How fast is Zipcar growing?

Zipcar has grown by -4.6% in the last 6 months according to SimilarWeb.

How do people interact with Zipcar?

Last month, Zipcar received 1M visitors who spent an average of 4.5 minutes on the website and visited 5.0 different pages per session. Overall, 34% of people bounce on the first visit.

How do people find Zipcar?

453.9k people (43%) visit Zipcar directly. 528.1k (50%) people search for them in Google. Whereas, 11.5k (1%) discover Zipcar through Facebook, Reddit, and YouTube. 18.2k (2%) visitors come from Zipcar's email newsletters. Finally, 9.9k (0.9%) people come from affiliates and or paid referrals.

Who uses Zipcar?

Zipcar's top market is the United States and they receive 786.2k (74.2%) people.
Then the 2nd is United Kingdom with 189.8k (17.9%).
The 3rd is is Canada with 38.9k (3.7%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Zipcar's ads on Google?

Google Ads

zipcar.com - Zipcar® Official Site - Cars By The Hour Or Day‎

http://www.zipcar.com/

Get Wheels When You Want Them. Cars Available 24/7. Join Zipcar Today! Airport Locations · Gas & Insurance Included · Guaranteed Parking · Low Hourly Rates · 24/7 Access Amenities: Gas + Ins. always incl., Near Airports Worldwide, Hybrid + Electric Cars,

zipcar.com - Zipcar® Official Site - Cars By The Hour Or Day‎

http://www.zipcar.com/

Get Wheels When You Want Them. Cars Available 24/7. Join Zipcar Today! Airport Locations · 24/7 Access · Gas & Insurance Included · Low Hourly Rates · Guaranteed Parking Models: Sedans, SUV's, Luxury Vehicles, Trucks, Vans

Zipcar.com | Zipcar® In New York | Car Sharing By The Hour Or Day‎

http://www.zipcar.com/new-york-city

Gas & Insurance Included. Start Planning Your Next Adventure. Join Zipcar® Now! Models: Sedans, SUV's, Luxury Vehicles, Trucks, Vans Amenities: Gas + Ins. always incl., Near Airports Worldwide, Hybrid + Electric Cars, Sedans, Hybrids, Vans

Zipcar.com | Zipcar® is in New York. | Try Zipcar Free for 30-Days‎

https://www.zipcar.com/new-york-city

Special offer: join Zipcar and get 30-days of free membership! Zipcar gives you access to wheels when you want them. Gas & insurance included. Find Zipcars. Download App. Amenities: Gas + Ins. always incl., Near Airports Worldwide, Hybrid + Electric Cars,

Zipcar® Cars On Demand - Join & Drive Today

https://www.zipcar.com/

Book A Car The Minute You Need One With Zipcar. Cars Near You By The Hour Or Day. Choose From Hundreds Of Compact, Van, Luxury, And SUV Vehicles. Guaranteed Parking. 24/7 Access. Cars by the Day. Student Rates. Gas & Insurance Included. Ins. Included.

What do Zipcar's customers say about them?

Review Score

1.8/5

Total Reviews

30

Info

Zipcar
5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
KhanA

Questionable ethics

Reviewed on 2021-05-14T21:17:54

I used Zipcar for a whole year and recently had a very small incident in a parking garage.Even though I had purchased an insurance with them, which I've been paying monthly, Zipcar decided to permanently suspend my account for good without any appeal process. After searching online, I found out that Zipcar will kick out anyone with an incident/accident. I don't understand why they don't make this clear from the get go; why they suspend you right after one (even tiny) incident; and why they make you pay for insurance in the first place. Zipcar also failed to reimburse my membership fees, which I wasn't able to use since they had suspended my account. I sent them an email a couple weeks ago and never received a response. I would definitely not recommend Zipcar due to their questionable ethics.
read more
Kelsey

WEAPONS IN THE CARS

Reviewed on 2021-04-28T19:14:10

Be very very careful when using a Zipcar. We are ending our membership with this company,for their lack of care or concern over their customers and vehicles. On every occasion we have rented a car, we have to clean them due to left over food, ashes, and even personal belongings like clothes. On two separate occasions, we have found knives and our most recent experience, we found multiple razor blades in the car. Thanks fully I did not cut myself, as they were in the handles of the door. I requested a full refund for our weekend trip, Bc we had to cut the trip short as we felt very unsafe in the vehicle and had to cancel our plans. Thankfully, we did not get pulled over as this could have been a dangerous scenario for my family. They have only given us a partial refund after I was told by the CS rep a full refund would be provided. And this has been after a month long battle to get back anything, at that rate a response. Please check your vehicles, customers, because Zipcar is not. This mishap could really get someone hurt. It truly shows how much they care about their customers, as they do not even respond to all these negative reviews. Absolutely shameful! I guess you all are going to wait until something terrible happens to really check and clean your vehicles!!!! AVOID AT ALL COST!
read more
Joseph Mould

I can't become a zipcar driver

Reviewed on 2021-04-26T09:00:46

I can't become a zipcar driver, because the website is down. I have tried multiple times over the last2 weeks and upon form submission the webpage and mobile app both give a 502 error when trying to sign up as a driver.
read more
Valentine

All the cars I've booked have been…

Reviewed on 2021-03-24T17:01:04

All the cars I've booked have been clean and easy to drive, with the exception of one I couldn't access through the app or with my card.Zipcar customer service replied to me quickly and refunded me for the full price without any hassle. The student yearly membership is only $15, which is convenient if you're in college and don't have your own car.
read more
Jason T

Avoid at all cost

Reviewed on 2021-02-25T03:43:05

Terrible experience. Car was dirty on the inside and wrecked on the outside. Customer service was not helpful at all.And they refused a refund. Mind you, we opted for the most premium car, so very disappointed that the car was in such an awful condition.
read more
Perry

It is a very poor website riddled with…

Reviewed on 2021-02-21T15:08:52

It is a very poor website riddled with issues and errors. So many things are issues.
Nick S

Zipcar is a scam service

Reviewed on 2021-02-19T22:24:15

Zipcar is a scam service. They will not reimburse you for fuel you pay for. Rather they will suspend the account without recourse.This is not a "community" as they claim. It is a scam service and consider alternatives.
read more
Courtney

Dishonest business, potentially fraud

Reviewed on 2020-12-19T22:58:25

I used to love using zipcar. This year, I tried them again for the first time in years and it was an awful,overly expensive experience. I was under the impression I closed my account in July, and now 5 months later, they charge me for 5 months of membership fees because "their system was down." Had I seen a monthly charge in August I would have asked for a refund and closed my account immediately. Now they want to charge me for 5 months worth of fees. I called them for a refund, my support ticket was "escalated," but they still say they won't refund any of it. I'm pretty sure this counts as fraud. Filing a complaint with BBB next.
read more

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