Was lied to twice, didn't allow a third
Reviewed on 2021-05-13T20:50:00
Was lied to twice about when i would receive a back order product. Before i placed the order i called in and asked when the product would be shipped to me know it was on back order,had an order with another place that couldn't give me a date so i went with zzounds after then gave me a date and confirmed it would ship then. Date comes and goes call in and and get word that my order was now set for another month and some weeks longer, told them when i ordered i was given a date of shipping and they responded with " those were the next ones to ship out yes but i wasn't going to get those, nor the following ones to ship". Ok... i wait again even after reminding them of what i was told when i first ordered.
Date comes and goes again.... call back. They tell me its going to be ANOTHER MONTH. Was done at that point and canceled the order.
Found another site with the product in stock and ready to ship. Got it in TWO DAYS.
In short... Save your money, sanity and time. Dont order through them if you value those.read more
Zzounds is the worst place to purchase…
Reviewed on 2021-04-17T15:02:43
Zzounds is the worst place to purchase DJ equipment from! I had a hardship with my job due to the pandemic and one of my equipments that I purchased from them had went into collections.I had spoken with them about making a payment in the future to resolve the payment but when i woke up today i noticed a very large amount taking out of my bank account from them that i did not authorize! When i called them they told me that they did not need to have my permission to take out any payment and that they would not be refunding the money back in my account!read more
STELLAR customer service, wonderful in every other aspect.
Reviewed on 2021-04-09T02:35:32
I have done consistent business with zZounds.com for well over a year now, and have nothing but great things to say about them!They have great prices and selection, great financing options, great refund policies, and absolutely stellar customer service. I'll never go anywhere else for our musical needs.read more
Bought a few items from zZound and they…
Reviewed on 2021-04-06T00:24:21
Bought a few items from zZound and they were fair. Prices a little high, but considered "average" when compared to other online dealers.Just remember, customer service matters too. So I give them a "C".read more
Reviewed on 2021-03-01T03:11:21
Ordered a Gibson Hummingbird Studio on 18 month payment plan and it arrived cracked at the rear plug-in.Clearly worked on bc buffer marks were still in finish.
They were quick about helping me return it but claimed my replacement was “back ordered” when there were clearly two in stock at the time.
After waiting for a refund I went to order an undamaged one and it turns out they lowered my credit limit so I could not purchase the guitar I wanted anymore.
My only explanation is maybe bc I dared to return the guitar after discovering the crack. I simply could not pay $3000 for a damaged guitar.
This would have been my third purchase from zZounds.com. A shame.read more
Reviewed on 2021-02-28T21:52:51
In 1981 I purchased my first guitar from a neighborhood music store. Back then we weren't forced to get a store "card" through a bank and pay interest and finance fees.Instead, I was given my dream guitar to take home and made interest-free monthly payments. That Music store encouraged me to persue my passion for music and worked with me to make it happen without squeezing for more money. It's a simple concept that I thought had been lost over the years. Thanks zZounds for bringing some integrity back to the music business, and making it easier to obtain gear without the hassle.
I was a little sceptical at first due to some of the reviews, but I gave it a try. My experience couldn't have been better. I was approved for nearly $1200 in gear, made the first payment, received the gear fairly quickly, and I couldn't be happier. I'm looking forward to doing lots of business together. Thanks again zZounds.read more
They sell a lot of garbage
Reviewed on 2021-01-21T06:17:23
They sell a lot of garbage that you can't send back. My "new" Schecter was clearly used.
Reviewed on 2020-11-28T03:23:31
This was our first time ordering from zZounds. We ordered the MPC Live 2 on November 19th and we received it on November 27th.We are so excited for our new machine & the fast shipment. Will definitely order again from this company.read more