Review (August 2025)

Accor is the leading augmented hospitality hotel group offering unique and meaningful experiences in more than 5,100 hotels across 110 countries.

6.1B

Estimated Revenue

12.21M

Website Visitors

3.3/5

Trustpilot Score

What do we know about Accor?

Estimated Revenue (2020)

$6.1B

Total Employees

56000

Founded

1967

Industry

Hospitality

Location

Issy-les-Moulineaux, France

About

Accor: Check out Mercure Bali Harvestland Kuta in the heart of Kuta's shopping district, close to Mall Bali Galeria and other tourist attractions like Kuta Beach.

Social Links

Alexa Ranking: 15902

What is Accor's Revenue?

Accor's estimated revenue for 2024 is $6.1B.

What does Accor do?

We are more than hotels. We are an augmented hospitality group, reimagining a whole new way to live. We design experiences that inspire, from moment to connected moment. Accor powers the business of hospitality with a holistic ecosystem of more than 30 brands, 80 partnerships, and more than 5,000 hotels in 110 countries.

What are the monthly traffic metrics for Accor?

6/mo Traffic Growth

-47.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

12M

Time on Site

3.8Mins

Bounce Rate

40%

How fast is Accor growing?

Accor has grown by 1.5% in the last 6 months according to SimilarWeb.

How do people interact with Accor?

Last month, Accor received 12M visitors who spent an average of 3.8 minutes on the website and visited 3.0 different pages per session. Overall, 40% of people bounce on the first visit.

How do people find Accor?

3.2M people (26%) visit Accor directly. 6.8M (56%) people search for them in Google. Whereas, 264.3k (2%) discover Accor through Facebook, Reddit, and YouTube. 273.6k (2%) visitors come from Accor's email newsletters. Finally, 264.7k (2.2%) people come from affiliates and or paid referrals.

Who uses Accor?

Accor's top market is the France and they receive 2.9M (23.9%) people.
Then the 2nd is United Kingdom with 1.3M (10.4%).
The 3rd is is Brazil with 1M (8.6%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Accor's ads on Google?

Google Ads

Novotel Hotels | New official website | accor.com‎

https://novotel.accor.com/gb/usa/index.shtml

Make every moment count with a Novotel stay. For business or leisure, book on the official novotel.accor.com site. Good Price. View Offers. Subscribe For Newsletter. Download App.

Sofitel Hotels - New official website

https://sofitel.accor.com/northamerica/index.en.shtml

Book on the new sofitel.accor.com official site for your business or leisure trip. Discover the French way of life. More than 200 hotels available on sofitel.accor.com. Subscribe To News. Create An Account. Shop Online. Amenities: French Luxury Hotel, Sofitel SoBed™.

Sofitel® Hotels - Official Site - accor.com

https://sofitel.accor.com/lien_externe.svlt

Your Luxury Hotel in Santa Clara. Book at sofitel.accor.com for Best Price Guarantee. Experiment an Authentic Sensation of immersion in your Charming Destination. Amenities: French Luxury Hotel, Sofitel SoBed™, Gourmet Restaurants, Unique Meeting Facilities.

Sofitel Chicago - Luxury and refinement

https://all.accor.com/ssr/app/accor/hotels/chicago-il-usa/index.en.shtml?compositions=1&stayplus=false

Enjoy an exceptional stay in Chicago. Book on sofitel.accor.com! Discover our new ALLSAFE label: cleanliness & prevention standards to ensure your safety. Create An Account. Gift Cards Available. View Our Destinations.

Keyword: chicago sofitel

Accor Official Website - New ALLSAFE label

https://all.accor.com/usa/index.en.shtml

Discover our destinations around the world. Book on all.accor.com! Experiences, reductions, something new! Live unforgettable moments with Accor. Download Mobile App. View Offers. Sign Up For Newsletter. Amenities: Free Wi-Fi, Fitness Center, Rooms with flat-screen TV.

What do Accor's customers say about them?

Review Score

3.3/5

Total Reviews

11749

Info

ALL - Accor Live Limitless
5 Star
20.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
70.0%
Read reviews that mention
ali London.

Non-existent customer service.

Reviewed on 2021-05-13T14:59:58

I am very disappointed with All - Accor live limitless non - existent customer service.I have had no response to the emails, I’ve sent - concerning the U.K government placing Turkey on the red list and subsequently Turkish air lines cancelling all flights from Uk to Turkey. This impacts our hotel booking (KJHLCBHF) via ALL - Accor Live limitless. We are entitled to a full refund under the consumer protection act in the U.K. It’s extremely frustrating not being able to contact All - Accor live limitless customer services nor responding to emails.
read more
Chris C

Dreadful Customer Service with Accor/Sofitel

Reviewed on 2021-04-29T12:23:27

I booked at the Sofitel Heathrow for a night's stay and to have my PCR test before a very important flight.A week before I was due to leave, my reservation was cancelled by the hotel four days after they had learned that the Government was taking over the hotel for quarantine purposes. The person at Accor/Sofitel told me that they would make an alternative booking for me at the Hilton Garden Inn Terminal 2 (at a special rate because of all the disruption). When I did not receive a confirmatory email for the new booking by the following day (and because I had had previous experience of Sofitel's sloppiness), I rang the Sofitel central bookings; after holding on for 25 minutes, I was asked to ring the Hilton directly; there I spoke to the receptionist who told me that there was no record of me or any booking at the hotel. Just as we were trying to work out a solution and endless hanging on, the line went dead. So I rang the hotel back and spoke to someone else who, after a while, booked me in manually; I then held on until I received a confirmatory email from her. There was no mention of course of the discounted rate or breakfast etc. Had I not followed my instinct and checked up, I would have had nowhere to stay, nor a PCR test, and therefore no flight. Accor's lack of concern for clients and poor systems are really appalling and I am deeply disappointed with their service.
read more
Sham

NO Payment Guarantee, an Embarrassment of a chain

Reviewed on 2021-04-28T10:28:44

As gold memebers, we booked a room directly through the All Accor. Within a few hours,we found a cheaper room by 20% elsewhere. We immediatly sent the rates to Accor as directed for the payment guarantee+ 10% additional discount for Fairmont. The individual hotel refused to even match the price, so we contacted Accor customer service and it has been two weeks of follow ups and headaches without any solution. We are lucky enough to have booked on the other website and both bookings offer free cancellation. I could not imagine the frustration I would've gotten had I trusted their guarantee. There should be a law regarding them flaunting this empty promise!
read more
Albert W

Bad things never end in Novotel Bandung

Reviewed on 2021-04-28T07:33:59

When I stayed at the Novotel Hotel Bandung, there were some things I didn't expect to happen and in my opinion were fatal because they were related to health.Moreover, with this Covid 19 pandemic period, the hotel should make a feeling of safety and comfort while staying at the hotel. But what happened was that it made me disappointed, very disappointed. What I experienced was a blood stain on the bed sheet, and according to the clarification of the hotel concerned that my room had passed the check. after this the hotel manager ( Ms Ledy ) came to my hotel room and explained her regret for what happened and offered to replace the bed linen in the room. In my heart I speak, is it true to speak like that? if the blood stain turns out to be on the mattress and sticks to the new sheet, won't that be a problem for me. I can only think is this hotel as safe and comfortable as the ALL SAFE logo on it? Finally I was transferred to another room and had to wait a long time. Before moving to the new room, I had a chance to reiterate whether the room was confirmed there was nothing else that made me unsafe and uncomfortable. It's been confirmed that everything has been checked and it's okay, that's what I was told. Finally I tried to check all the points and finally I found that the previous guest had eaten salted eggs and there were still salted eggs left in the refrigerator. Finally I have nothing else to say about it, and just hope that this might all be me who is unlucky and also I would like to say thank you to Ms Ledy and Ms Mia who already accommodated my complaint.
read more
eloquentfash

Do not book reservation via Accorhotel

Reviewed on 2021-04-27T19:45:26

Has anyone been able to get in touch with customer service? I have been trying to get a refund fromreservation cancellations made from 07.04.21 only got an email to acknowledge receipt of email but no respond form them yet. The only mistake I made is to become a member as begin a member is a nightmare, as you actually get treated worse. if this reservation were done via booking,com my refunds will have been return within 5 days. I will never book any reservations through accorhotel again and will be deleting my membership whenever I get my refund I wish I can give zero star as they have taken over £500 from account and no sign of getting refunded. My bank suggested i wait for a response, when will that be I wonder?
read more
Peter m

SCAM doesn't do what they said it does

Reviewed on 2021-04-21T13:00:37

the accor all membership is rubbish it doesn't work the member rate has disappeared when i entermy membership number it won't show the member price i enter my membership number it shows the same price as online sites i enter my Gold accor all member number it shows the price but doesn't say member rate i looked on Expedia it had the same price as accor all with my Gold membership number
read more
Steve Dennard

PAYMENT GUARANTEE IS WORTHLESS

Reviewed on 2021-04-21T09:14:38

This booking system is not recommended- The payment guarantee doesn’t work - Do not make an advance payment for better prices as the refund is not paid by Accor even when legitably cancelled.They refer you to the hotel who hasn’t honoured the guarantee and still has my money. ALWAYS use Booking.com for hotels as you do get your refund without any argument.
read more
George Z

Europcar rates & vehicles not…

Reviewed on 2021-04-20T12:12:13

Europcar rates & vehicles not customised for Australian customers. Billing is in GBP & vehicles not compatible with what is available in the Australian market.The currency rate conversion is excessive.
read more

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