Review (August 2025)
Aflac provides supplemental insurance to help pay out-of-pocket expenses your major medical insurance doesn't cover. get started with a quote today!
20.15B
Estimated Revenue
2.06M
Website Visitors
2.5/5
Trustpilot Score
What do we know about Aflac?
Estimated Revenue (2020)
$20.15B
Total Employees
20000
Founded
1955
Industry
Insurance
Location
Columbus, United States
About
Aflac: Aflac provides supplemental insurance to help pay out-of-pocket expenses your major medical insurance doesn't cover. Get started with a quote today!
What is Aflac's Revenue?
Aflac's estimated revenue for 2024 is $20.15B.
What does Aflac do?
Over 50 Million people worldwide have chosen Aflac because of our commitment to providing customers with the confidence that comes from knowing they have assistance in being prepared for whatever life may bring. With Aflac, whether you're a large business or a small one, you can provide your employees with the kind of benefits they'd expect from a bigger company, helping your business stand out from the crowd. Hundreds of thousands of businesses across the United States already make Aflac available to their employees—at no direct cost to their company. Choose from a wide range of products that can help your employees with health events—from accidents, to disability, to cancer, to life insurance. Your employees enjoy benefits from Aflac, all employee-paid. Please check out aflac.com for more information.
What are the monthly traffic metrics for Aflac?
6/mo Traffic Growth
-1.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
19.9Mins
Pages per Visit
9.0
Bounce Rate
23%
How fast is Aflac growing?
Aflac has grown by 9.6% in the last 6 months according to SimilarWeb.
How do people interact with Aflac?
Last month, Aflac received 2M visitors who spent an average of 19.9 minutes on the website and visited 9.0 different pages per session. Overall, 23% of people bounce on the first visit.
How do people find Aflac?
1.2M people (57%) visit Aflac directly. 595.4k (29%) people search for them in Google. Whereas, 18.4k (1%) discover Aflac through Facebook, Reddit, and YouTube. 145k (7%) visitors come from Aflac's email newsletters. Finally, 36.3k (1.8%) people come from affiliates and or paid referrals.
Who uses Aflac?
Aflac's top market is the United States and they receive 2M (98.3%) people.Then the 2nd is India with 10k (0.5%).The 3rd is is Puerto Rico with 6k (0.3%).
Traffic Growth (last 6 months)
What do Aflac's customers say about them?
Review Score
2.5/5
Total Reviews
8
Info
Aflac5 Star
14.3%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
85.7%
Read reviews that mention
Chris Smoot
Aflac is the biggest rip off ever!
Reviewed on 2021-01-26T23:24:58
Aflac is the biggest rip off ever thought of and DOES NOT pay out in a day. We have been trying to just get Aflac to review our submission,which is 100% within the guidelines of payment. Initially no one would bother to even respond to emails we sent. Finally we were able to chat online with someone who stated that they would review our submission within the next 2 days.
The next 2 days came and went with no response whatsoever. We contacted Aflac via telephone and had to leave a message. After waiting several hours we were finally contacted back and told that it would be two additional days (waiting over a week just for review now) before they would have time to review the submission.
We have had Aflac for multiple years and never had to use them but paid them religiously every month on time. Now when we need them, they drag their feet doing absolutely nothing for their customer. Regardless the outcome of this claim, we will definitely be cancelling Aflac and will never get ripped off by them again. Do yourself a favor and save your money. Aflac is a complete joke!
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Christy Dailey
Horrible Customer Service
Reviewed on 2020-12-09T02:49:21
I contacted Aflac last week Wednesday to speak with someone in regards to a termination of my policies.I was asked to hit a button for a call back due to high call volume. My return call was scheduled for a week out being today at 10:15 am. Instead my call was at 7:15 am. Not to happy because I was at work! I informed the person on the phone of what has happened since I have been having
issues with my payments since 8/26/20. Explained to her what I was told and given confirmation of payments. I was told my bank rejected the payments! Not possible I paid with my debit card. Long story short after 30 minutes with the agent on the phone today, I got no where, She said I owed over $470.00. After hanging up with her. I contacted my bank seen all of my withdraws to Aflac. Reached back out to them and chose not to have a call back and waited 3 hours on hold. Unacceptable
! My time is just as valuable as the next person. To find out I was only past due 76,40. REALLY! Very upset with there customer service, SICK OF THE EXCUSE COVID! Be accountable.
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Nick Blythe
Worst insurance company on the planet
Reviewed on 2020-06-16T17:10:00
Worst insurance company on the planet. Only filed 2 claims in 2 years. They could not find me in their system either time got thru the mess on the 1st one and they told me to submit a claim.Come to find out I did not have the coverage that I signed up for had a different. One. Avoid at all costs.
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George D.
Life saving !
Reviewed on 2020-05-13T12:10:35
Life saving !
Billy Ferguson
Have critical illness and workers comp
Reviewed on 2020-03-18T15:31:46
Have critical illness and workers comp. I take a health assessment once or twice a year and if I’m within the guidelines I get $ for each policy.But getting the money is another story. They make me feel like a monkey jumping through loops to get what I’m owed. They expect their payment in a timely manner and so do I. They are either completely incompetent or are making it difficult so they don’t have to pay. Neither way is good business and I am dropping both plans
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Kim Cox
Aflac says we pay in one day
Reviewed on 2020-03-07T15:45:54
Purchased Aflac policy last year, promised to pay me when off work for accident or illness.I was off work 10 business days then back part time for a week. They received the claim and two weeks later denied it because doctor said I could go back after two weeks. It took 25 emails and talked to three agents before getting the denial to pay me one dime. Most emails went unanswered. Most calls ignored. I counted on this money during my physical therapy and being bed ridden
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J Kaupu
The DUCKin company again
Reviewed on 2019-12-13T17:51:38
I've spoken to 4 previous AFLAC workers from different departments and you'd be stunned by the blatantdisregard that this company has for basically the general public.
I filed for surrenders with AFLAC and another insurance company simultaneously. Now I'm no insurance agent, adjuster or otherwise. But I think I'm a pretty smart ticket when it comes to numbers. So, other insurance company, spot on with their cash value check that they sent. And, they only took 9 days for the entire process. AFLAC...what a s**t show. First, it took 20 days to EMAIL ME AN ELECTRONIC COPY OF THE SURRENDER FORM. Electronic! Huh, imagine that. Than, it could take up to 15 days (no, not could AFLAC, you did take the ENTIRE 15 days) to process the surrender request. Hmmm...should we hold on to their money a little longer? Of course they did. Than, it could take up to 10 days to mail it out. One guess when they mailed it out. You got it, on exactly the 10th day. Only to find out that the amount they sent was WRONG, WRONG, DEAD WRONG. But, I'm done with them, so I sent my paperwork to my state's insurance commissioner and his office verified that the amount they sent, was incorrect. They are now handling it because I have no more patience for ignorance and greed.
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