Review (August 2025)
Find vacation rentals, cabins, beach houses, unique homes and experiences around the world - all made possible by hosts on airbnb.
10k
Estimated Revenue
998.1k
Website Visitors
1.2/5
Trustpilot Score
What are the monthly traffic metrics for Airbnb?
6/mo Traffic Growth
16.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
998k
Time on Site
5.4Mins
Pages per Visit
13.0
Bounce Rate
44%
How fast is Airbnb growing?
Airbnb has grown by -52.6% in the last 6 months according to SimilarWeb.
How do people interact with Airbnb?
Last month, Airbnb received 998k visitors who spent an average of 5.4 minutes on the website and visited 13.0 different pages per session. Overall, 44% of people bounce on the first visit.
How do people find Airbnb?
573.2k people (57%) visit Airbnb directly. 339.3k (34%) people search for them in Google. Whereas, 19.6k (2%) discover Airbnb through Facebook, Reddit, and YouTube. 16.4k (2%) visitors come from Airbnb's email newsletters. Finally, 882 (0.1%) people come from affiliates and or paid referrals.
Who uses Airbnb?
Airbnb's top market is the Japan and they receive 870.4k (87.2%) people.Then the 2nd is United States with 29.2k (2.9%).The 3rd is is Korea, Republic of with 22.6k (2.3%).
Traffic Growth (last 6 months)
What do Airbnb's customers say about them?
Review Score
1.2/5
Total Reviews
150
Info
Airbnb5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
95.0%
Read reviews that mention
TT Smith
Wild salmon retreat
Reviewed on 2021-05-24T03:10:51
Unplug, ski, near the river, hot tub, wood stove:wild salmon retreat in packwood wa hosted by Debbie.I would advise anyone thats looking for a place to stay to avoid this place at all costs. She tried blaming us for other people before us melting her (cheap BBQ grill handle) saying the placed was trashed event tho in the rules it clearly stated we don't have to do the dishes just rinse them off. She was a terrible host. Trying to steal even more money from us. When she already charged an $80 cleaning fee. The hot tub was disgusting. The place has rat poop under the kitchen sink. I was looking forward to a nice weekend away but when I returned home i got rude messages from her. If I could give 0 stars I would. Me and my husband wanted to make this a yearly trip but we will look elsewhere now. She got mad because her cleaning people actually had to do their job. She tried saying the hot tub issue was clean when we got there. Well no it wasn't we used it Friday night when we got there realized it nasty and didn't use it anymore. DONT GO HERE!!!!!
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Allyssia Infante
California airbnb. Worst customer service
Reviewed on 2021-05-16T12:14:27
Booked in California..
After arriving at our Airbnb we were immediately greeted with numerous police cars due to a shooting.I realize this is our or the host control except when it happens almost daily in the Neighbored and she fabricated her story. After numerous hours and days spent on the issues trying to resolve it in the correct manner we have gotten no where.
Airbnb supports misrepresentation, violence and the guest staying in a horribly unsafe situation. They are also ok with host rebooking and making double profits. My experience has been a nightmare at the cost of over $5,000.
The host has relisted the place and anyone can book right now for our dates, but we are out over $5,000 on a place that is misleading in the listing. She can literally rent it out during our paid time. So, she gets to make double the amount while we are out $5,000? This is not legal or ethical, I’m sorry but it isn’t.
The actual listing states “The neighborhood is urban, gritty, and beautiful. It is safe and centrally located, so the surroundings blocks are busy. Within walking distance, you will find; a grocery co-op, coffee shop, giant dog park, playground, post office, taco truck, corner stores, and our favorite bar ”. This doesn’t represent gang violence, vehicle theft, assault, rape and shooting of police officers.
Airbnb’s policy states:
“Misrepresenting your spaces
You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.”
“Extenuating circumstances Policy
Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest”
1. Airbnb expects two young females to stay in a home alone in which there is active gang violence and hate for their race? (Including judgement and hostility from the host, regarding life experiences?) This 100% in your rightful cancelation policy above.
2. Airbnb supports gun violence and police shootings to take place, and a guest should just accept it and take the chance on being murdered themselves?
3. Airbnb is stated that active Police Department are liars when they say that this is not a safe area for any female and should have never been listed as one?
4. Airbnb encourages its guest to stay in environments that are misrepresented, unsafe, falsely advertised, hostile?
5. Airbnb is ok with a host double booking a property and making double profits while still accepting reservation.
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Robert Bob Arruba
95% bad should tell you something
Reviewed on 2021-04-22T21:19:28
95% bad should tell you something. a week is 7 days where i come from yet host is telling me time is up.had to show host original reservation at 11 oclock at night. oh... so sorry
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Kelly
SCAM! Lakeview Cottage at Lake Weir hosted by Frank
Reviewed on 2021-04-08T14:32:31
SCAM ALERT Lakeview Cottage at Lake Weir hosted by Frank and cohosted by Eileen. CON ARTISTS!AirBnB and host totally ripped me off.
Host advertised his place as a LAKE VIEW cottage NEXT DOOR to a restaurant. When in fact this mobile type home (advertised as a cottage) is across the street from the lake, behind houses and trees, there is no lake view, and it is not next-door to the restaurant. When I asked for a refund, the host was arrogant and rude and refused to refund my money. Air BnB customer service gave me the runaround for weeks and wasted hours of my time. They would not refund my money, even when it stated in the guest refund policy that, "the listing’s description or depiction of the Accommodation is materially inaccurate with respect to: the physical location of the Accommodation (proximity)." and "the place isn’t as it was described in the listing description."
The host actually edited his pictures of this "lake-view cottage" AFTER we booked it. Thankful we looked at the pictures later, so not to have wasted a weekend with 2 families and kids hanging out in a carport of a mobile home potentially getting bedbugs. The host also changed his description from next-door to "walking distance" because his original description was a lie. I am absolutely disgusted by how this situation was handled by AirBnB. They would never let me talk to a supervisor and just closed my case.
This was my first time booking with this company and I was totally conned.
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Andrea Kjar
Scammed by Susan @ Mountain Grove at Cloudland…
Reviewed on 2021-04-07T15:36:17
Susan @ Mountain Grove at Cloudland stated her property was located “atop Lookout Mountain.” However,her property is located almost an hour as the destination known on every major map as Lookout Mountain. It was a last minute booking I tried to cancel as soon as I realized she was using deceptive advertising to lure in unsuspecting travels, but there’s a reason she won’t give refunds. AirBnB did nothing to help get my money refunded. I’m so disappointed that AirBnB is enabling such dishonesty.
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Super Hero's
1551 Red Cedar Rd Eagan Mn All the…
Reviewed on 2021-04-07T13:24:39
1551 Red Cedar Rd Eagan Mn All the reasons why I picked this place and the amenities it was vey disappointing the fire place didn’t work,pool look like a swamp, backyard unkept, heat very inadequate colder inside then outside, grill inadequate. After all of the host lied on how I left the place. However I have pics, the host said he got a noise violation which could have not been further from the truth. Meaning that we were the only 4 black people in a white town so no we’re not looking for any trouble or we were hardly ever there, but this was because he didn’t want to return any money. I feel if I was scammed. Air bnb did not try to get to the bottom of it by asking for pics or proof they took the host word. Im not a race card player but boy do I feel like I’ve been felt the hand! Thanks air bnb. Never again
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Linda Hedgepath
Our first reservation ever was…
Reviewed on 2021-03-08T19:11:06
Our first reservation ever was cancelled because airbanb over booked. The property owner had to help us get a full refund.The second reservation was cancelled at the last minute with no explanation. It's ok we went directly to this other property owner. He is lovely! The property is Beautiful and we saved $200. We don't need airbnb. They were horrible and that was the short story.
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Soleil Sinclair
Think Twice Before Becoming a Host
Reviewed on 2021-02-10T14:18:08
Be very careful and think twice before becoming an Airbnb host. First there is the likelihood of damage to your home as well as mentally unstable guests.I was a highly successful host even during the pandemic with thousands of good reviews, return guests and a good cash flow. Then Airbnb blocked me from viewing my account, guests still arriving but I had no way of seeing when or communicating with them. Airbnb refused to explain due to their privacy policy. Then my account was deactivated! Still waiting to here what is going on.
They have become too big and indifferent to guests and hosts.
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