Beware of Atlantis Bahamas business practices
Reviewed on 2020-05-02T02:43:04
I scheduled a trip to the Reef at Atlantis from May 23rd 2020 to May 26th 2020. We saved up money we don't have for a family vacation,and also thought it would be nice to help the Bahamas out after suffering thru a hurricane. Instead, our flights were canceled due to COVID-19 and there is no way to get to the resort, plus all Nassau airports are closed, too. THEY WILL NOT REFUND OUR MONEY. PLEASE, families do not make the mistake I did. If they will not stand by you and refund your money during a worldwide pandemic -- what else can you count on from them? We feel literally robbed by Atlantis, Hotels.com, and the Bahamas. They can't provide what we paid for, but will not return our money. Trying to force us to take the vacation at another time does not work...this is a foreign country and we are working class. Vouchers/coupons do not help us. We planned a vacation at a time we were able to, and, if our paid for dates are not honored, our money should be returned, period.read more
Reviewed on 2020-01-03T01:42:24
I have stayed at Atlantis several times, and it is a luxurious experience. The resort is beautiful and has gorgeous pools,beaches, grounds, and water activities. Great for friends, couples, and families!read more
Reviewed on 2019-12-18T11:03:55
Very nice place. Visited a number of times as so impressed. Always something to do and the food is amazing.Welcoming polite staff alsoread more
Wonderful place but soooo costly
Reviewed on 2018-10-05T09:21:07
Wonderful place, but so expensive! Kids loved it but we were counting pennies and watching our spending so much it was stressful.Lovely food, and facilities, we had a great room, the kids loved it and it was a memorable holiday. I would have given it 5 star but the cost factor really hampered the holiday, we went home completely poor!read more
Reviewed on 2017-03-30T16:36:23
I LOVE ATLANTIS
Reviewed on 2016-01-09T13:32:52.959
Nice place, our group enjoyed our time.
Reviewed on 2014-05-16T10:25:50
the kids and i love this place. it keeps getting better and better...it s a one stop holidaydestination......staff is great...worth paying extra for the premium club lounge access..read more
