Review (April 2024)

Shop bath & body works for the best home fragrance, gifts, body & bath products! find discontinued fragrances and browse bath supplies to treat your body.

4B

Estimated Revenue

53.82M

Website Visitors

1.8/5

Trustpilot Score

What do we know about Bath & Body Works?

Estimated Revenue (2020)

$4B

Total Employees

20000

Founded

1990

Industry

Retail

Location

Reynoldsburg, United States

About

Bath & Body Works: Shop Bath & Body Works for the best home fragrance, gifts, body & bath products! Find discontinued fragrances and browse bath supplies to treat your body.

Social Links

Alexa Ranking: 12237

What is Bath & Body Works's Revenue?

Bath & Body Works's estimated revenue for 2023 is $4B.

What does Bath & Body Works do?

Bath & Body Works is one of the world's leading specialty retailers and home to America's Favorite Fragrances® offering a breadth of exclusive fragrances for the body and home, including the #1 selling collections for body lotion and body cream, body wash, hand soap and fine fragrance mist. For more than 25 years, customers have looked to Bath & Body Works for quality, on-trend products and the newest, freshest fragrances. Today, these fragrant products can be purchased at more than 1,900 Bath & Body Works and White Barn retail locations worldwide and online at bathandbodyworks.com. Our Address: 7 Limited Parkway, Columbus, Ohio 43068, United States

What are the monthly traffic metrics for Bathandbodyworks?

6/mo Traffic Growth

1.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

54M

Time on Site

4.2Mins

Bounce Rate

48%

How fast is Bathandbodyworks growing?

Bathandbodyworks has grown by -15.3% in the last 6 months according to SimilarWeb.

How do people interact with Bathandbodyworks?

Last month, Bathandbodyworks received 54M visitors who spent an average of 4.2 minutes on the website and visited 4.0 different pages per session. Overall, 48% of people bounce on the first visit.

How do people find Bathandbodyworks?

26.6M people (49%) visit Bathandbodyworks directly. 23.2M (43%) people search for them in Google. Whereas, 1.4M (3%) discover Bathandbodyworks through Facebook, Reddit, and YouTube. 1.2M (2%) visitors come from Bathandbodyworks's email newsletters. Finally, 534.9k (1.0%) people come from affiliates and or paid referrals.

Who uses Bathandbodyworks?

Bathandbodyworks's top market is the United States and they receive 50.1M (93.1%) people.
Then the 2nd is Canada with 1.4M (2.6%).
The 3rd is is Mexico with 154.8k (0.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Bathandbodyworks's ads on Google?

Google Ads

Bath & Body Works® Candles | 50% Off Select Candles‎

http://www.bathandbodyworks.com/c/home-fragrance/all-candles

Just in the Wick of Time! Select 3-Wick Candles Are 50% Off For Semi-Annual Sale 139 Flatbush Aves, Brooklyn, NY‎ - ‎Open today · 9:00 AM – 10:00 PM Friday 9:00 AM – 10:00 PM Saturday 9:00 AM – 10:00 PM Sunday 10:00 AM – 8:00 PM Monday 9:00 AM – 10:00 PM

Bath & Body Works® | $3.50 Wallflowers Refills‎

https://www.bathandbodyworks.com/

Mix and Match with Over 50 Fragrances! Shop Wallflowers Now. Deals You Can't Miss. New Spring Scents. Types: Body Lotion, Body Wash, Candles, Wallflowers, Personal Fragrance, Hand Soap, Pocketbacs.

Bath & Body Works® - Up to 75% Off Select Items

https://www.bathandbodyworks.com/c/body-care/body-care-promotion-5

Get Up To 75% Off Select Items + Free Shipping on $50 Orders. E-Gift Cards. Summer Fragrances. Deals You Can't Miss. Types: Body Lotion, Body Wash, Candles, Wallflowers, Personal Fragrance, Hand Soap, Pocketbacs.

Bath & Body Works® - Semi-Annual Sale‎

http://www.bathandbodyworks.com/g/top-offers

New Items Added! Get Select Body Care at 75% Off + More Great Deals Every Day. 139 Flatbush Ave, Brooklyn, NY‎ - ‎Open today · 9:00 AM – 10:00 PM Thursday 9:00 AM – 10:00 PM Friday 9:00 AM – 10:00 PM Saturday 9:00 AM – 10:00 PM Sunday 10:00 AM – 8:00 PM M

Bath & Body Works® | $3.50 Wallflowers Refills‎

https://www.bathandbodyworks.com/

Mix and Match with Over 50 Fragrances! Shop Wallflowers Now. New Spring Scents. Deals You Can't Miss. Types: Body Lotion, Body Wash, Candles, Wallflowers, Personal Fragrance, Hand Soap, Pocketbacs.

What do Bathandbodyworks's customers say about them?

Review Score

1.8/5

Total Reviews

674

Info

Bath & Body Works
5 Star
40.0%
4 Star
5.0%
3 Star
0.0%
2 Star
10.0%
1 Star
45.0%
Read reviews that mention
Theresa Forney

I love bath & body works

Reviewed on 2021-05-20T00:06:21

I love bath & body works. I've been a loyal customer for years and it's an addiction. Anyway,it was a fast delivery, PLEASE try the FIRECRACKER POP and BERRY WAFFLE CONE smells amazing. I want more I will be going in store to purchase more of it. And everytime I walk in bath & body works customer service is excellent to. I love you all.?❤️
read more
Linda Koehler

I order alot

Reviewed on 2021-05-19T20:45:51

I order alot. Love the wallflowers. The last 2 shipments the product boxes are either cracked or missing the lids on wallflowers.Don't think they broke during transit as it's packaged well. I will continue to order in the future but would appreciate my products to be in good condition.
read more
Erica

The associates were all great but these…

Reviewed on 2021-05-19T03:02:55

The associates were all great but these new scent and products smell to sweet and yeah I know theyhave testers but how do you discern one smell in a store of millions damn I feel like I’ve wasted over $200 on some s$;t don’t like
read more
tri Osaz A

Horrible in store customer experience at Eldridge store, Houston Texas

Reviewed on 2021-05-10T21:49:49

I had the most horrible customer experience at your Eldridge West oaks store, Houston Texas @3.20 pm 05/10/21. I'm new to the aromatherapy range and I saw a good deal just before midnight and was able to place my first online order. To pick up at the store, we were 3 ladies on the queue, and it was a long wait , then a black guy with braided hair went on to attend to the lady right after me.(im black too by the way) I waited for her to complete her pick up and then drew his attention that I'm also here for an online pick-up. Because I didn't see any sign stating "online pick" up only, I politely asked him if there is a separate queue for online orders, just so I can join the right queue for next time. he ignored my question and non-chalantly he kept insisting on the last 4 digits of my order number. I had to ask again to draw his attention to acknowledge my question but he non-chalantly said its not his duty, that the lady at the front door should have answered my question before I came into the store...wow. Oh really.I was quite pressed for time else I would have waited for someone else to attend to me and not him cos it was very obvious he has no interest in the company's image but only his hourly pay. To be fair on this store location, I have been shopping here since I moved to Houston 3 years back and I have not had such horrible in-person treatment but I've been a CS team lead for well over 15 years and I know well enough not to shift blames when a customer asks a question or complains. Instead every rep should take responsibility. I don't know if he needs some more training or if this is now the acceptable customer relations response at Bath and Body works but I felt really disrespected. I chose not to look at his name tag. didnt want to know it. Although I really really love price deal of the 7 bottles of aromatherapy body wash that I bought on-line, the store pick -up experience is making me want to return the items. I most likely will return them. Bath time wit their products is therapeutic for me and I wont like to remember that guy's service each time Im about to enjoy a healing shower.
read more
Tanya J

Once again...Bath and Body Works has…

Reviewed on 2021-05-05T22:15:04

Once again...Bath and Body Works has delivered my items earlier than quoted. From USA to B.C.in Canada...my items are always correct...always in perfect condition..and early. Thank you...once again...for your continued customer care. This is why I spend $ 50 per month...on average... on BBW product.
read more
Avis

I have purchased every wallflower they…

Reviewed on 2021-05-05T21:30:04

I have purchased every wallflower they have came out with. Many candies. Many hundred dollars later my new house wallflower plug in came.Box wasn’t sealed!!! One side broken open. The house was broke from the plug. $22.50!!! I’m not waiting a month to get new one in mail.
read more
Unhappy

I have been purchasing the wallflowers…

Reviewed on 2021-05-05T15:34:08

I have been purchasing the wallflowers for years. Recently on these last two orders the wallflowers does not give off a fragrance.I will not be purchasing anymore. Something has changed.
read more
Matthew Corbett

Urine

Reviewed on 2021-05-05T02:06:08

Wife ordered the Mother’s Day bag with additional items. The box arrived damaged. When we opened it the decorative bag was wet and smelled horrible.We soon realized it was urine. We called customer service to talk to a supervisor and we were told it would be 48 hours before someone might get back to us. I’m sure glad that Bath and Body Works takes these sort of things as seriously as they should. Needless to say we won’t be ordering from them again.
read more

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