Bluesg Review (January 2026)
Discover BlueSG's environmental impact and service statistics while we prepare for an exciting relaunch of Singapore's leading electric car-sharing platform.
Discover BlueSG's environmental impact and service statistics while we prepare for an exciting relaunch of Singapore's leading electric car-sharing platform.
What is Bluesg's Revenue?
Bluesg's estimated revenue is $32M.
What does Bluesg do?
Discover BlueSG's environmental impact and service statistics while we prepare for an exciting relaunch of Singapore's leading electric car-sharing platform.
BlueSG is very bad
Super poor customer support. Unable to reach support via phone hotline and live chat (which they claim is faster) do not respond. Constantly having issues with car resulting in additional unnecessary charges. Cockroaches in multiple cars.
Bluesg is a lousy rental car service I…
Bluesg is a lousy rental car service I ever encountered. BlueSG, I was overcharged 27 minutes due to a parking reservation issue and your unresponsive customer service (9-minute wait on hold, no live chat response).I reserve a parking lot and when I reach the station my lot occupied by other car. And because of this reason, I was overcharged 27 minutes with No Good Explanation.
Awful customer service
Awful customer service. The live chat agent Janika, wasn’t eager nor proactive to solve the issue. It was my first time renting with bluesg, when I started driving the car the accelerator felt really tight and the car didn’t move when I didn’t step on the accelerator, which is unusual for someone like me who drove many different rental cars before. Then I wanted to end the parking nearby because I felt unsafe with that bluesg car. Upon reserving and reaching the supposed parking lot, it was taken up by a members of public’s car. I immediately contacted the live agent, who Janika was the one that assisted me. I informed her that the lot was taken up, and asked if it is normal for the accelerator to be so tight and hard to step on? She replied, no and proceed to ask me to park somewhere else. She did not try to troubleshoot the issue of the accelerator with me, in return made me felt like the assistance was utterly useless. Furthermore, the CS even got my salutation wrong and didn’t answer all my questions. I dragged the vehicle to the next nearest bluesg parking lot and ended the rental. The total fare was $18 and I was no where near my destination, and wasted 50mins. This is an ultimate unpleasant experience, and I do not wish to use the service of bluesg again.
Customer service doesn’t seem to know…
Customer service doesn’t seem to know about their work. I could not access to the bluesg car and charging station as i have lost my previous card for me to access the bluesg car. I need to change the access card which was an ezlink card to a new card. But the customer service doesn’t seems to understand the issue.
All round poor experience
All round poor experience. Quality of the vehicle is average and had issues finding available return locations that suited. However the real issue is billing, surge rates and ability to terminate. They never answer the phone and after waiting for a period you get told to leave a message and get hung up on. I have not been able to terminate my subscription and even though i have tried many times to call and not used the service for nearly 2 years they just keep charging - so immoral. As for rates - once you go beyond your subscription value the rate shoots up - far better value getting a decent car for a set period and known rate.
Apps Problem no resolve and charge SGD48
I, Mr Tan, had encountered the apps problem during Feb the apps reflected an error doesn't allow to proceed for booking and I thought it was the system maintenance so I decided to go for alternatives choice, however on 15 April I tried to book again was still the same problem showing an error on apps doesn't allow to permit for booking. I decided to make a phone call to the customer service and address the problem and highlight the same problem in Feb but I was informed that can't resolve the issued. Customer service replied through phone wasn't the right person in-charge and no solution for the apps problem during that time I was frustration because unbale to rent a car. I expected the customer service would investigate and provide a service to follow up but was waited for 3months till August 2024. I rang them up for asking again, the customer service request my IC and driving license to validate the account holder which all provided. On 4 August another customer service contacted me and told me suggest to cancelled my current account then re-apply as they do not have solution on the apps issued. I asked them would there be a service charge? the customer service told me NO. However , I was immediate being charge for SGD48 without noticing and I do not use the service during Feb to August 2024 due to apps problem but still being charged. I being charged member fees but can't rent a car service and sad. Hereafter, I called up again the customer service for clarification and they argue why didn't call to cancelled the account, because I have been waiting for your solution to resolve the apps problem and expected customer service to follow up the case but very disapointment. The customer service liar as they do not know how to resolve the apps problem initially. They should suggest to cancelled the account on April instead imposed charged but can't rent a car service.
worst customer support,
worst customer support,
Better stay away
terrible customer support. you can hardly reach them via their phone call. imagine your car has gotten into issue on the road? their cars are in terrible shape with no servicing at all. for your safety stay away.
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