What is Bpha's Revenue?
Bpha's estimated revenue is $35M.
What does Bpha do?
Bpha is a company in the NonProfit industry.
I had great help
I had great help. support and communication from the inhouse department teams, void, Letting etc. At bpha when I did a management move last October. I was downsizing after many years with bpha and can only say on my part they were extremely helpful. So after all the negative reviews I would like to say thank you.
BPHA Shared ownership the good and bad!
I started a purchase of a shared ownership property through BPHA or Domova homes back in May i think? Firstly beware the process takes ages and do not use Metro for the assessments!! The first sales handler unknown to me at the time was new and this resulted in lots of mistakes which then had to be re-done when the second handler Kayleigh took over who i will give praise to as she and her manager Caroline did a very good job so thank you! I have to say the house is lovely and i am very happy there although i wish the past owners had not left so many holes in the walls and had not bodged things! anyway! there have been a couple of issues with the property one of which is a blown window pain which i was told that by the previous owner he was trying to get repaired by BPHA before the sale, i also chased this. Now is have moved BPHA deny all responsibility for the repair and shall not be doing so! i have escalated this to the complaints team and have basically been told a pack of lies and fed incorrect information! I have now raised a complaint against the complaint handler! So! to conclude buying a shared ownership from BPHA if you get a good sales handler it can go smoothly if you dont be prepared for a lot of pain! The house is lovely so i am happy with that! After sales! what after sales!!! you are on your own!
I would give this housing association 0…
I would give this housing association 0 stars if I could. I have had issues since I moved into my property 20 months ago now. 4 area housing managers have left along with a complex case worker for my ongoing case. Non-stop ASB, was lied to prior to signing the tenancy and was told on more than one occasion there was no ASB, only to find out that the previous tenants got moved due to the ASB. I have submitted video and picture evidence of what we have endured whilst living in our property and nothing has ever been done. I now have a level 2 complaint raised with BPHA which I am awaiting a response for. Would NOT recommend. Also DO NOT move to Eagle Way in Northstowe because you'll suffer the same as what we did by one family in particular.
They don’t care about customers.
Supposed to be having a new bathroom fitted this year. However due to my disabilities I need the bath that is in place now kept. A simple request. However after over two months of trying to get the person. at bpha in charge of this upgrade to speak to me about this issue. Including making complaints. I have got nowhere. Bpha as a company do not care about their customers. They have not since we became one 15 years ago. I could write a book on the bad experiences we have had with this company. Some endangering my family. This company will not change because it doesn’t want to. Date of this experience 25th July 2025 to present.
Absolutely abhorrent service,quick to…
Absolutely abhorrent service,quick to take your money for rent but incredibly reluctant to do any repairs. They either aren’t done properly and have to come out AGAIN MULTIPLE TIMES TO RECTIFY THEIR OWN ERROR, one time an engineer came for a repair he had messed up before and wondered “who done that”. They seem to turn up whenever they want too and have even come for repairs that don’t even need doing or haven’t come with the requisite equipment to do the job. I’m not surprised they have the terrible reputation they do and I’m promptly involving the housing ombudsman to claim compensation and for any repairs to be properly done. I hope this review makes other unfortunate bpha tenants come forward and share their own disgust with the service given. If I could give 0 stars I would. Truly unacceptable and they shouldn’t even be operating as a housing association more like a bandit association as they are COWBOYS.
Avoid BPHA
I moved into social housing as I have a long term condition and was offered a new build flat in Central Cambridge in the CB1 estate. It has been the worst experience of my life. Mould, mice infestations and disgusting smelly bins. We have had to go to the press to force BPHA to carry out basic cleaning and repairs. Sewage floods, leaks and anti social behaviour has caused my illness to worsen. Stay away from these properties.
Shoddy
Slow repairs, terrible food and don't get me started on Theresa or the way they bullied my elderly, dementia-suffering mother to the point we had to move her elsewhere. I hope I never have to deal with them again. But if they want the video I have of their neglect to go public......
I am coming to the end of the exchange…
I am coming to the end of the exchange process and communication and response time are diabolical and then take for ever to do anything or push forward. This has been the most stressful exchange process I have ever had due constantly emailing them and constantly calling leaving messages as no direct number to department/ people dealing with it. The other housing association are ready and have been for weeks.
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