Review (August 2025)

Explore the whys and hows of cooking techniques like sous vide, grilling, baking and more. plus get joule, the smallest, most powerful sous vide tool.

10k

Estimated Revenue

527.34k

Website Visitors

4.4/5

Trustpilot Score

What are the monthly traffic metrics for Chefsteps?

6/mo Traffic Growth

-33.50%

All Time Traffic Growth

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Monthly Hits

527k

Time on Site

1.7Mins

Bounce Rate

64%

How fast is Chefsteps growing?

Chefsteps has grown by -1.0% in the last 6 months according to SimilarWeb.

How do people interact with Chefsteps?

Last month, Chefsteps received 527k visitors who spent an average of 1.7 minutes on the website and visited 2.0 different pages per session. Overall, 64% of people bounce on the first visit.

How do people find Chefsteps?

203.4k people (39%) visit Chefsteps directly. 254.1k (48%) people search for them in Google. Whereas, 53.6k (10%) discover Chefsteps through Facebook, Reddit, and YouTube. 3.6k (1%) visitors come from Chefsteps's email newsletters. Finally, 441 (0.1%) people come from affiliates and or paid referrals.

Who uses Chefsteps?

Chefsteps's top market is the United States and they receive 298.4k (56.6%) people.
Then the 2nd is Canada with 31.4k (6.0%).
The 3rd is is Australia with 29.5k (5.6%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Chefsteps's customers say about them?

Review Score

4.4/5

Total Reviews

1195

Info

ChefSteps
5 Star
30.0%
4 Star
5.0%
3 Star
5.0%
2 Star
10.0%
1 Star
50.0%
Read reviews that mention
Micheline Jourdain

failed after 1 year

Reviewed on 2020-02-01T23:24:02

failed after 1 year, has only been used +/- 20 times and nowhere to repair it. Very verydisappointed
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Chris

Paid my money, can’t get help to login.

Reviewed on 2020-01-04T22:53:20

I signed up and paid for a Studiopass membership a few days ago. Tried to login today and failed.Repeated attempts to reset the password have failed. There is NO SUPPORT without logging in - that’s a great idea, ChefSteps! No phone number of alternate way to get help. A complete joke. I consider my money to now be lost and seriously question the integrity of the company for this kind of runaround. Completely unprofessional.
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Richard Richardsen

Broke after less than a year

Reviewed on 2019-12-25T23:31:08

Broke after less than a year. Same problem many have had "critical error" after hitting start.The Chefsteps guys are super cool but this was not. I run an experiential kitchen and I liked that little unit. But all my other circulators have been around for years and they're still kicking. 250 down the drain and they'll fix it if i have "receipts". Yeah....sure.
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william kingrey

Emergency hot tub heater

Reviewed on 2019-12-24T02:05:15

It does everything I want and more. Yesterday our hot tub's heater died as the Christmas vacation started for most people,No way to get a replacement part, so Joule to the rescue - I put it in the hot tub, set it for 104F and in 2 hours it was up to temperature and now my baby's happy.
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Jade Murphy

Product malfunctioned after a couple of months, no compensation

Reviewed on 2019-12-23T14:30:41

I brought a Joule sous vide cooker off Amazon and it was shipped with a US plug to the UK.The appliance malfunctioned after a couple of months and when I contacted Joule they offered me no compensation. This tells you everything about this business and the risk you take buying an appliance from them.
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Casey

Grant, we had a contract...

Reviewed on 2019-12-16T17:06:18

Grant, I trusted you when you offered a lifetime all-inclusive membership for a single payment.Now you tell me that you are reneging and breaking that trust. Yet, in the same breath, you want me to trust you again to the tune of $70/year. This, because, well, you didn't understand what you were doing in offering a lifetime membership. No. We conducted a business transaction, you and I. I upheld my end. Now you do the same. Those of us with a lifetime membership should be grandfathered in to Studio Pass. That is the only honorable thing to do. Failing that, I want a full refund. I have recommended ChefSteps to scores of people. At least 3 Joule's, shipping delays and all, have been purchased on my recommendation. I have prepared and shared dozens of your recipes. I have spent money at companies you recommended. You started a business. That comes with risk. You don't just get to call a do-over. I started a business once--ran it for 5 years until it became obsolete. I lost my house as a result and had to explain that to my wife and children. I didn't get to tell my creditors: "Golly, I didn't know what I was doing. Can we just start over?" If you want to be treated like an adult and be trusted like an adult, then you must act like an adult. Your choice: Please grand father me into lifetime Studio Pass (terrible name, BTW), or issue me a full refund.
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Callum Harris

Deceptive company. DON'T TRUST!!

Reviewed on 2019-12-03T10:54:08

I bought a premium account that promised me access to all recipes on the website. Nowhere in the terms and conditions say that this would change.I now cannot access any recipes on the site. They are deceptive money grubbers. I want access to what I was promised, or a refund for the incomplete product.
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david h

chefSteps is a deceptive company.

Reviewed on 2019-11-11T00:30:38

The Joule works. The company Chefsteps however is what this review is based on. They are very deceptive.When I purchased the Joule several years ago you had to purchase a Premier lifetime membership to view all the recipes. I did. Since then almost all new recipes now require a a new membership level, Studio Pass. So what value doe the Premier membership now offer? Not much. And based on this experience why would anyone buy Studio Pass when no doubt it will be superseded by yet another more costly level. Avoid this deceptive company.
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