Review (August 2025)

Chownow is a commission-free online ordering system and food ordering app helping restaurants feed their hungry customers.

42M

Estimated Revenue

6.33M

Website Visitors

3.2/5

Trustpilot Score

What do we know about ChowNow?

Estimated Revenue (2020)

$42M

Total Funding

$64.04M

Total Employees

490

Founded

2010

Industry

Internet

Last Funding Date

Series C May 2019

Location

Los Angeles, United States

About

ChowNow: ChowNow is a commission-free online ordering system and food ordering app helping restaurants feed their hungry customers.

Social Links

Alexa Ranking: 7670

What is ChowNow's Revenue?

ChowNow's estimated revenue for 2024 is $42M.

What does ChowNow do?

ChowNow powers branded online ordering systems for independent restaurants across the US — via restaurants' own websites, on Facebook and Google pages, through ChowNow-created apps, and via ChowNow's website — while also providing our restaurant partners key customer insights and marketing support. We do all of this for a reasonable monthly fee, without the predatory third-party commissions charged by our competitors. Using ChowNow allows diners to connect with the best independent restaurants in their communities to order takeout (and in some cases delivery) in a way that's sustainable and fair to restaurants.

What are the monthly traffic metrics for Chownow?

6/mo Traffic Growth

5.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

6M

Time on Site

3.0Mins

Bounce Rate

56%

How fast is Chownow growing?

Chownow has grown by 75.5% in the last 6 months according to SimilarWeb.

How do people interact with Chownow?

Last month, Chownow received 6M visitors who spent an average of 3.0 minutes on the website and visited 4.0 different pages per session. Overall, 56% of people bounce on the first visit.

How do people find Chownow?

2.1M people (34%) visit Chownow directly. 370.3k (6%) people search for them in Google. Whereas, 60.6k (1%) discover Chownow through Facebook, Reddit, and YouTube. 43.4k (1%) visitors come from Chownow's email newsletters. Finally, 1.4k (0.0%) people come from affiliates and or paid referrals.

Who uses Chownow?

Chownow's top market is the United States and they receive 6.2M (97.3%) people.
Then the 2nd is Canada with 95.4k (1.5%).
The 3rd is is Mexico with 14.2k (0.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Chownow's ads on Google?

Google Ads

Build Your Own Restaurant App | Expert Mobile Ordering System

https://get.chownow.com/demo/custom-restaurant-apps

More Than A Restaurant App Builder. Just As Cost-Effective. 24/7 Support. Flat Fee. Get Your Own Online Ordering System, Complete With Mobile Apps. Full Order Data Exports. Custom Marketing Support. 24/7 Support Available. Online Ordering System.

Your Restaurant, Your App - Create Your App With ChowNow

https://get.chownow.com/demo/

Get Your Menu, Logo, & Picture Front & Center On Your Customers' Phones. Increase Profits With Mobile Ordering. Flat Fee Pricing. 24/7 Support. Request a Demo! 24/7 Support Available. No Third Party Commission. Online Ordering System. Social Ordering.

Build Your Own Restaurant App - New York Restaurants

https://get.chownow.com/demo/

Attn: New York Restaurants: More than An App Builder And More Cost Effective. Get Your Own Online Ordering System, Complete With Mobile Apps. Request a Demo Today! Request A Free Demo. Zero Commissions. View Pricing Details.

ChowNow For Restaurants | Commission Free Order System‎

https://get.chownow.com/demo/display

Reach New Customers, Without the Third Party Commissions. ChowNow is a Flat Monthly Rate. Request a Demo And Explore ChowNow's Ordering And Marketing Tools, Contact Us Today! Online Ordering System. No Third Party Commission. Full Order Data Exports. Cust

ChowNow For Restaurants | Commission Free Order System‎

https://get.chownow.com/demo/food-ordering-search

Reach New Customers, Without the Third Party Commissions. ChowNow is a Flat Monthly Rate. Request a Demo And Explore ChowNow's Ordering And Marketing Tools, Contact Us Today! Online Ordering System. 24/7 Support Available. Custom Marketing Support. No Thi

What do Chownow's customers say about them?

Review Score

3.2/5

Total Reviews

1

Info

ChowNow
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
100.0%
Read reviews that mention
Customer Service

Restauranteurs: Stay Away. Absolutely Terrible. Good Luck Trying to Cancel

Reviewed on 2021-03-25T21:28:50

this may be long. tl;dr: good luck trying to cancel. they require an "exit interview" and it may take months to get that.Record every phone call (legally) you have with them. Video record yourself returning their materials. SAVE the Tracking ID when you do ship their stuff back. They are shady and NOT to be trusted. So, where do we begin? One of our co-owners recommended them. Said they'd be better than any of the other big three in our area: DoorDash (DD), GrubHub (GH) or UberEats (UE). Fine. After a few weeks, hardly any orders. I looked at the app, and there were hardly any restaurants in our area on the platform. Mainly pizza places. So we ordered UberEats as a delivery service. Boom! from the beginning they slapped. After one month w UE and 3 with ChowNow (CN), UE was pulling in 4x sales what Chownow was. So we call to cancel. . . Sorry. One year contract on all of our locations with ChowNow. So $1,200 to cancel early (per location). .. we paid $1,600 per location to have this service for a year. We argued, they didn't budge. Fine. . . half our locations just unplugged their tablets and put them away. FINALLY Oct 2020, our one year is up, we call to cancel. They then say we have to have an exit interview. We have to have a call with someone before they let us go. . . Unbelievable. So, we schedule online call w their person. I will admit, I forgot about it and didn't log in. So I message the guy, he is on vacation for weeks, so nothing til then. Grrrr. . . cannot believe there is only ONE person to do this. Fine, we reschedule. A few days before, he says he can't make the call. . . Whatever, fine, I missed first call. We reschedule for 3rd attempt. . . FINALLY date comes, we finally get to LEAVE CHOWNOW. . . Nope. I login, he does not. He's a no-show. So finally I email the gentleman, just begging, please, please, just let us go. . . ? please? . . . maybe? is there a fee to be let go? . . . our one year contract is up . . . maybe they need to report numbers of restaurants signed up?? He finally acquiesces and says he'll let us go w/o an exit interview (holy sweet baby Jesus, what a pain this all is). . . he follows through and mails us a box and shipping label. But still, we DO NOT TRUST these people, and it turns out rightfully so. We video record ourselves at the Fedex Office store, putting all of the tablets and printers and cables one-by-one, into a box, taping the box up (all with the help of one of the FedexOffice employees), and place the shipping label on and video record the employee accepting the package. She gives us the tracking number. FINALLY! DONE!! Nope. . . It's Dec 2020 by now, and of course one of our locations is still being billed monthly for ChowNow. . . I call. They said they'll take care of it. Jan 2021. Guess what? Billed AGAIN at that same, one location. We call, they say it's because we didn't cancel that one location. WE NEED TO HAVE EXIT INTERVIEW BEFORE THEY CAN CANCEL THAT SPECIFIC LOCATION . . . at this point we have no tablets, printers, cables, NOTHING. No idea why they need that exit interview again. I point all of this out, that we shipped everything. They ask for the tracking number. I provide it and show it arrived at their warehouse in December. I even explain we have video evidence that everything shipped. (Thank god) . . after a long hold woman returns and says, OK, yes, we do have all of your equipment (at this point I'm recording every call with them, fortunately, our state is a single-party phone call recording state). And they'll take care of it. No exit interview required. finally, Feb 2021, it's first time, no charge from them. . . it only took us 16 months to be rid of this evil. Just stay away. Record and save all interactions. Save your tracking number, you may need it months later, like we did. And it may be different in other parts of USA, but in our area, no one knows ChowNow compared to the other three, so I'm pretty sure we lost money on the $1,600/year fee compared to the 25% fee we pay to the other delivery platforms.
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