Review (August 2025)

Shop 25% off select styles using code thanks25. free shipping & extended returns!

3.53B

Estimated Revenue

11.08M

Website Visitors

1.4/5

Trustpilot Score

What do we know about Coach?

Estimated Revenue (2020)

$3.53B

Total Employees

9400

Founded

1941

Industry

Apparel Fashion

Location

New York, United States

About

Coach: Shop Designer Handbags, Wallets, Shoes And More At COACH. Enjoy Free Shipping & Returns On All Orders.

Social Links

Alexa Ranking: 8590

What is Coach's Revenue?

Coach's estimated revenue for 2024 is $3.53B.

What does Coach do?

Coach was founded in 1941 as a family-run workshop. In a Manhattan loft, six artisans handcrafted a collection of leather goods using skills handed down from generation to generation. Discerning consumers soon began to seek out the quality and unique nature of Coach craftsmanship. Now greatly expanded, Coach is a modern American luxury brand with a rich heritage of craftsmanship and New York style. We continue to maintain the highest standards for materials and workmanship. Coach's exceptional workforce remains committed to carefully upholding the principles of quality and integrity that define the company. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality and durability, and our commitment to customer service.

What are the monthly traffic metrics for Coach?

6/mo Traffic Growth

20.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

11M

Time on Site

2.4Mins

Bounce Rate

53%

How fast is Coach growing?

Coach has grown by 67.7% in the last 6 months according to SimilarWeb.

How do people interact with Coach?

Last month, Coach received 11M visitors who spent an average of 2.4 minutes on the website and visited 3.0 different pages per session. Overall, 53% of people bounce on the first visit.

How do people find Coach?

3.6M people (32%) visit Coach directly. 6M (54%) people search for them in Google. Whereas, 428.8k (4%) discover Coach through Facebook, Reddit, and YouTube. 112.2k (1%) visitors come from Coach's email newsletters. Finally, 702.7k (6.3%) people come from affiliates and or paid referrals.

Who uses Coach?

Coach's top market is the United States and they receive 6.8M (61.5%) people.
Then the 2nd is Canada with 864.8k (7.8%).
The 3rd is is United Kingdom with 769.6k (6.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Coach's ads on Google?

Google Ads

COACH® Women's Bags - Shop Designer Bags Online Now

https://www.coach.com/shop/women-handbags

Shop COACH New Arrivals Online Including Bags, Wallets & More Now—Free Shipping & Returns. Monogram Your Wallet. Design Your Sneakers. Customize Bags.

Coach.com | COACH® Purses | Shop Leather Purses Online Now‎

https://www.coach.com/

Shop COACH New Arrivals Online Now - Enjoy Free Shipping & Returns On All Orders. COACH 1941. Personalized Gifts. Global Modern Luxury. 143 Prince St, New York, NY‎ - (212) 473-6925‎

COACH® Official Site | Shop New Arrivals Online Now‎

https://www.coach.com/shop/women-handbags

Shop COACH New Arrivals Online Including Bags, Wallets & More Now—Free Shipping & Returns. Personalize With Initials. Monogram Your Wallet. Design Your Sneakers. Customize Bags. Types: Bags, Wallets & Wristlets, Ready-To-Wear, Shoes, Accessories.

COACH® Shoe Sale - Shop Select Styles 40% Off Now - coach.com‎

http://www.coach.com/shop/sale-women-shoes?srule=best-sellers-only&sz=24&start=0&spu=0

Shop 40% Off Select Shoes, Ready-To-Wear & More. Enjoy Free Shipping & Returns! Personalized Gifts · Global Modern Luxury · COACH x Selena Gomez · COACH 1941 143 Prince St, New York, NY‎ - (212) 473-6925‎ - Open today · 12:00 – 6:00 PM Sunday 12:00 – 6:00

COACH® March Event | Shop 30% Off With Code MARCH30

https://www.coach.com/shop/womens-event-picks

Shop 30% Off Select Styles With Code MARCH30 - Limited Time Only. Free Shipping & Returns. Personalize With Initials. Customize Bags. Design Your Sneakers. Monogram Your Wallet. Styles: Handbags, Clutches, Crossbody Bags, Shoulder Bags, Totes.

What do Coach's customers say about them?

Review Score

1.4/5

Total Reviews

463

Info

Coach
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
Thuy-An

I agree with Coach has poor customer…

Reviewed on 2021-05-10T04:11:29

I agree with Coach has poor customer service. At South Center Mall today and I would not purchase from Coach again.My next purse purchase won't be at Coach. The coach needs to have more flexible rules on giving discounts and make the long term customer happy. They also need to hire better staff and managers. The cheap and stringy worker is not going to save them money but actually, chase their long-term loyal customer away.
read more
Steve Forman

My friends shipping software "offers more"

Reviewed on 2021-05-07T16:40:31

Ok, product does come fast, however, it says free shipping on the top of the website in fine print.That Is misleading when you have to pay for shipping. if you return, their labels for return aren't accurate labels, The word that they have get installed payments , you have to register third party site, that is a red flag. I resell products on 2 e-commerce sites and honestly this company will be out of business.
read more
KLF

How does this company stay in business?

Reviewed on 2021-04-29T06:25:36

How does this company stay in business? I like the products, but this is the third and last time I will be ordering anything from their website.And forget about ordering anything over the holidays! They had completely lost my order over Christmas and it took me 2 months of trying to get them to refund me with a gift card. Also, if you are trying to pay via paypal you will not be redirected back to the site (that's how my order got lost in limbo with no record of my purchase). The website will also incorrectly enter billing and shipping information when the page advances to checkout and you cannot go back to correct the information. PLEASE FIX YOUR HORRIBLE WEBSITE!!!
read more
Caroline Zhao

If I can give a 1 star review I will do…

Reviewed on 2021-04-27T19:48:20

If I can give a 1 star review I will do so. I am a loyal customer of Coach for over 10 years now.And I can’t believe how bad their customer service is now. I bought a pair of shoes 3 weeks ago and it supposed to be a gift for my beloved one. They did not inform me that it is out of stock until today!!!!! They sent an email and said this order is being cancel bc it is out of stock. I mean seriously? And when I called ask why suddenly it’s out of order? They keep saying oh it’s out of stock and sorry for your inconvenience, I can pay for the shipping for you. I mean, my order is over $800 it’s already shipping free okay? I don’t need that, I just need my paid item!!!!! Very upset and disappointed and pissed off, the customer service not good!!! She keep saying “are you saying you can’t accept it bc it’s out of stock?” That’s not what I meant!!!! I can’t accept they told me after 3 weeks waiting!!!!!!!
read more
Spence Dyer

Multiple Order attemps

Reviewed on 2021-04-27T16:21:55

I made an attempted to order a product online, I was charged but never received a confirmation email.I called CS they asked for the confirmation email number I never received. I spoke with a manager she took my info and placed the order again only to wake up the next morning to it being cancelled. You can bet they put another hold on my CC. I call CS back only to be told they can no longer process my order because their incompetence. I hate this company. I had a similar issues every time I try to make a purchase online.
read more
Ian

They repeatedly claimed they would…

Reviewed on 2021-04-27T09:20:14

They repeatedly claimed they would deliver a bag within a week and repeatedly did not do so.I am still waiting after four weeks even though they claim 7 day delivery.
read more
Alexcia Batiste

Poor quality for the price

Reviewed on 2021-04-25T19:58:39

I bought a pair of $100 flip flops thinking they would be good quality. The leather that goes between your toes is now a string between my toes I called and there is nothing they can do.I had ordered a second pair In a different color needless to say I have cancelled that order and will not be shopping there again.
read more
Nan H

Buggy website made me give up

Reviewed on 2021-04-25T17:26:42

I have tried to use the Coach website multiple times on different browsers to order a purse. On Firefox,the site kept flipping back from the page I was on to the Home page, without warning. On Safari, the site kept crashing. I have no issues with any other websites, so it's not me! I finally gave up. I don't live near a Coach store, so maybe I'll try the nearest Dillard's once I'm fully vaccinated.
read more

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