Reviewed on 2020-12-01T03:02:59
I have never posted a review of any company, but I am very disappointed in this company.Similar to other complaints, their customer service department is lacking. The item they shipped was not what was displayed online, and so I contacted them to return the item. After I returned the item and confirmed its receipt, they never refunded me, and have not responded to any of my emails since (Marie). To the company, the money may not be a big deal, but this was a special splurge for me. Please be careful when purchasing from this company.read more
Reviewed on 2020-06-09T16:08:28
Extremely bad service.I inquired about their international shipping and I was assured my parcel wouldbe passed to my local post service where I was to pick it up myself.Wrong-they passed it to a shipping service while omitting my phone number-the courier had no way to contact me and I had to call the shipping company's customer service to redirect my package,this time with my phone number included.They also very rarely re-stock their items-I asked about a concealer last summer and they said it would be re-stocked in a matter of weeks-it wasn't ever restocked.I will never order from them again.read more
Be aware of very poor customer service
Reviewed on 2020-05-31T23:17:49
Be aware of very poor customer service.
First of all I made a mistake ordering wrong size of the item,so I contacted them by email right after I placed an order online.
Their response was not so kind and explanation was very poor. However after few conversations with them with all the specific details of my item size, i figured out the size I ordered was actually the right size for me.
When I received the item, it was completely different size to the one I ordered.
I contacted them and their response was ME to contact directly to the factory/actual brand “EVEN THO IT WAS THEIR MISTAKE SENDING ME THE WRONG ITEM.” Also they said no exchange or returns are acceptable for this item.
What a horrible business and it was the worst online shopping experience ever in my life.read more
Great products but since they have…
Reviewed on 2020-04-30T17:06:25
Great products but since they have moved to New Cavendish street, sadly they have employed poor quality staff: dull customer service.Get Rosalind back on the shop floor, great personality and great service! Please C.B - less staff needed but more personality, the shopping experience is dull, much prefer ordering online!read more
Reviewed on 2019-04-19T11:59:25
I think the customer service levels in store explain why people now shop mostly online.As a former regular it feels like 100% snobbery. Avoid and bring your business where it is more appreciated!read more
Avoid like the plague- poor customer service
Reviewed on 2018-10-10T21:23:58
I ordered boucleme curl set for it not to arrive and signed by someone that wasnt myself boucleme utterly refuse to accept i havent got the product or give any refund under good faith its disgusting.Royal mail failed to deliver me an item safely and no instructions was left to deliver elsewhere so should have been returned to my local sorting office.read more
Very worst experience I had
Reviewed on 2018-09-14T08:59:58
Very worst experience I had. First time when I went i tried to ignore what therapist( who comes from Thursday)did to me. I gave her benefit of doubt and booked another appointment. I didn't know she will be again my therapist. I was shocked by her behaviour and the way she treated me.when I asked her that I was very shocked the way you were. I added that I want to come again as it is close by for me but very disappointed with her behaviour. Then immediately she said - there is another therapist ( I think she comes on Wednesday) you can go with her instead of correcting her rude behaviour. I was never expecting this sort of unprofessional behaviour from the therapist who works for 'content beauty and well-being). I had been with Liz Earle till the shop shut down at Duke of York square and the kind of treatment I got there is no match. Therapist were so professional and pleasant.
I am still in shock the way I was treated in Content beauty and Wellbeing.read more
Skin and Tonic Mini Calm Balm really…
Reviewed on 2018-03-07T09:18:22
Skin and Tonic Mini Calm Balm really calms you, provides relaxation when you need it.