Review (April 2024)
携程旅行网是中国领先的在线旅行服务公司，向超过9000万会员提供酒店预订、酒店点评及特价酒店查询、机票预订、飞机票查询、时刻表、票价查询、航班查询、度假预订、商旅管理、为您的出行提供全方位旅行服务。
2.46M
Estimated Revenue
14.26M
Website Visitors
1.9/5
Trustpilot Score
What do we know about 北京携程太美国际旅行社有限公司?
What is 北京携程太美国际旅行社有限公司's Revenue?
北京携程太美国际旅行社有限公司's estimated revenue for 2023 is $2.46M.
What does 北京携程太美国际旅行社有限公司 do?
HHtravel鸿鹄逸游以创作挑战极限、服务精雕细琢的品牌理念， 坚持打造高规格：公务舱、高端酒店、米其林餐食、私家团2~6人成行； 连续多年成功推出「高端环游世界80天」，行程遍布全球七大洲 旅客可以从北京、上海、广州、成都、香港、台北等多个城市出发，百条高端旅游行程。 HHtravel，High to Heart高端体验．触动你心。
What are the monthly traffic metrics for Ctrip?
6/mo Traffic Growth
80.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
14M
Time on Site
3.7Mins
Pages per Visit
7.0
Bounce Rate
38%
How fast is Ctrip growing?
Ctrip has grown by 30.6% in the last 6 months according to SimilarWeb.
How do people interact with Ctrip?
Last month, Ctrip received 14M visitors who spent an average of 3.7 minutes on the website and visited 7.0 different pages per session. Overall, 38% of people bounce on the first visit.
How do people find Ctrip?
4.8M people (34%) visit Ctrip directly. 8.8M (61%) people search for them in Google. Whereas, 33.4k (0%) discover Ctrip through Facebook, Reddit, and YouTube. 124.3k (1%) visitors come from Ctrip's email newsletters. Finally, 20.6k (0.1%) people come from affiliates and or paid referrals.
Who uses Ctrip?
Ctrip's top market is the China and they receive 12M (84.1%) people.Then the 2nd is Hong Kong with 524.3k (3.7%).The 3rd is is United States with 480.9k (3.4%).
Traffic Growth (last 6 months)
What are Ctrip's ads on Google?
Google Ads
携程 - Ctrip.com
https://flights.ctrip.com/
携程为用户提供机票实时查询及机票比价服务。航线覆盖全世界，品质服务，放心价格. 携程官网机票预订，随订随走，支持值机，低价机票能预约提醒，省钱省力更省心! 一站式预订. 出行有保障. 航协认证出票快. 7/24小时服务. 服务: 出票快速, 预订省心, 航协认证.
Ctrip.com | 订酒店机票 上携程旅行网 | 携程在手,说走就走
https://www.ctrip.com/
携程专业机票服务,在线查询及预订机票,电子票全年无休.支持信用卡,无忧购票!
订酒店机票 上携程旅行网 | 携程在手,说走就走 | ctrip.com
https://www.ctrip.com/
携程提供专业的酒店,机票,度假,团购,各类车票预订查询服务,方便快捷. 具竞争力的价格. 领先的服务标准.
ctrip.com - Ctrip® - Leading Travel Site - Real reviews & Recent photos
https://english.ctrip.com/
Special Offers, Up to 50% Off on Hotels & Flights, Check Deals Now! Secured Payment · Asian Travel Expert · Great Savings · 24*7 Customer Service
Ctrip.com - ctrip携程在手，说走就走 - ctrip，携程官网优惠订
https://flights.ctrip.com/
携程网机票，放心的服务，放心的价格，全世界机票，全信赖携程，即刻预订，畅享飞行! 携程网国内机票在线预订及查询，飞享全球!携程放心的服务，放心的价格! 一站式预订.
What do Ctrip's customers say about them?
5 Star
15.0%
4 Star
10.0%
3 Star
5.0%
2 Star
0.0%
1 Star
70.0%
Read reviews that mention
Aisha Moffett
Unethical
Reviewed on 2021-04-03T01:44:59
Unethical. We were mandated by the government not to travel because of COVID and Ctrip is keeping the money that we paid them instead of refunding us.They have the ability to refund us but are choosing not to. We specifically applied for a refundable room for this. They do not care about taking care of their ongoing customers.
read more
TS
Complete disservice to both the customer and the airline partner
Reviewed on 2020-11-17T15:02:13
Refused to handle travel credits request on a cancelled Singapore Airlines itinerary, or rather,CS kept pretending that the option did not exist (even when pointed to the corresponding terms on SQ's website). Forced to file for refund, which took over three months to process even though by all accounts SQ has been prompt with refunds to its customers.
I say "disservice" to be kind. You can think of other words starting with "dis-" and which fit this situation.
read more
C Lin
Beware of Ctrip Scams
Reviewed on 2020-10-10T21:58:12
In September we purchased two international flight reservations through Ctrip, to go from MCI via Toronto YYZ then Vancouver YVR to our final destination of PVG from Nov 1 through Nov 3.Almost a month prior to take-off, on Oct 7, we were notified by Ctrip that the initial and final legs of our reserved itinerary, AC7938 Nov 1 and AC025 Nov 2, were prematurely cancelled by the airline. Given the abrupt, involuntary (on our part) changes, our entire reservations have simply become unusable. In response, we’ve immediately taken the initiative to contact both Ctrip and Air Canada to find alternative bookings within reasonable time frame of our intended travel dates. Regrettably, the only alternatives offered by Ctrip (after many promptings) will result in more than one month of travel delay and at a cost 5 times of our original flight fare per person. The only viable option, really, at this point, is a refund for our lost reservations.
Through Air Canada’s Refund Services, we’ve learned that
1) If you booked through a travel agency, or another airline or website, you’ll need to go back to them to request your refund.
2) Under the Air Passenger Protection Regulations, if you were denied boarding or your flight was cancelled or delayed by more than three hours due to an event within our control or required for safety purposes, and you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, we’ll refund the unused portion of the ticket or, if you aren’t at your point of origin, refund your ticket and provide you with a confirmed reservation back to your point of origin that accommodates your needs (regardless of fare rules).
(Excerpts from Air Canada's Refund Services website)
Since we’ve booked through Ctrip, we’ve put in a request for refunds as directed by Air Canada. But to our dismay, Ctrip has point-blank refused to provide fair reimbursement or even flight credits, in broad violation against Air Passenger Protection Regulations and in clear breach of the Aviation Consumer Protection Policy issued by the US Department of Transportation, which clearly states "A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to be rebooked on a new flight on that airline……"
We understand that Ctrip conducts business on an international scale, that it maintains active operation in the US. With all due respect, shouldn’t such a company comply with international regulations? Shouldn’t it protect its global consumers whom it claims to service? Has our experience been the outcome of Ctrip’s fraudulent business practice?
If Ctrip takes no further action to mitigate our reservation loss, we’ll have no other option but to file official complaints against its refusal to refund our cancelled flights as required by DOT, with
1) US Department of Transportation
2) US Federal Trade Commission
3) Our state as well as New York State Attorney General
read more
Paul Shipley
We are a hotel that listed with Ctrip.
Reviewed on 2020-10-03T07:15:33
We are a hotel and listed with Ctrip when they launched in Australia. They set up our listing which was in Chinese.Thank God for Google translate, the listing described a completely different hotel, different features. Eventually I got the listing all correct linked it to our channel manager which manages our availability of various websites. We received a booking during a period when we had been fully booked for months. I immediately contacted them to let them know the problems. I then canceled our listing and got an acknowledgement that it was canceled, or so I thought, despite this we still had two more bookings come through. Today I thought I would look at them once again, but thought let's look at their reviews. Based on the feedback on the site it looks as though things have not improved.
We won't be listing our hotel with them again. Our reputation is not worth it.
They have emailed, phoned and emailed again to have us relist, I relented once and regretted my decision. We received a booking for a room that was described by them as having a double bed, however that room had a set of bunks. We ended up upgrading them however I'm sure other providers wouldn't do it.
So after assurances things had improved and relisting the first booking was wrong.
We will never ever use them again.
Do not book with this company.
I was contacted by Aaron from Ctrip saying how sorry they were. Doesn't matter I've heard that many times from ctrip / trip. com
They need to resolve the endemic problems within their company, I doubt they ever will.
read more
Diogo Freitas
Be extremely careful
Reviewed on 2020-09-03T00:57:31
Be extremely careful with this company and its 'deals'. You'll find them affordable but will then end up in decrepit hotels and in my last misfortune with them,a room in Kyiv without window, smelling of sweat, no cleaning, no AC and a got a serious allergy. People in the building were insane. The receptionist didn't speak english. You'll review the experience on their website and they won't even leave a reply no matter how serious. Skyscanner should review their partnership with them.
read more
Maria Slavshchik
Issue resolved
Reviewed on 2020-07-23T10:16:56
I used to book my flights and hotels with ctrip all the time because I live in China.. well not anymore.The airline cancelled my flight in MARCH and I’m still waiting for a refund. I emailed the customer support multiple times and made quite a few phone calls and all I get is a generic answer about COVID and how they are waiting for the airline to respond.
Update: I was glad to receive my refund the next day after the review. Hannah promptly resolved the issue and contacted me to inform me that all is well. I am upset that it took such a long time, but I’m relieved that I finally got the help I wanted.
read more
Fendy Chandra
Refund
Reviewed on 2020-06-26T00:54:44
Hi Trip, Can I know when my refund can be remitted to my account? It was promised I can receive the money in March but now it's almost end of June.I have called like 10x times and the CS always claimed I can received it by next week or another 2 weeks. Please act accordingly
read more
Lee Kirk
Ctrip flight refund due to Covid-19
Reviewed on 2020-06-10T03:24:03
I’ve waited 13 weeks for a refund from Ctrip and initially they said I would get a refund.The problem I have is, the vouchers are for foreign flights (Air Asia-Malaysia and Tiger Airline-Australia). I cannot use the vouchers offered and I’ve explained this to ctrip. The Airlines cancelled my flight but I booked via Ctrip and therefore they are responsible in this instance. After numerous calls I’m no further forward and everyone I spoke to doesn’t seem to know how to help.
read more
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