Review (August 2025)
Shop at desigual for the new women’s, men’s and kids’ fashion and decor collections. free delivery and returns. and get 10% off your first purchase too!
975M
Estimated Revenue
6.08M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Desigual?
Estimated Revenue (2020)
$975M
Total Funding
$393.93M
Total Employees
2900
Founded
1984
Industry
Apparel Fashion
Last Funding Date
Private Equity Mar 2014
Location
Barcelona, Spain
About
Desigual: Shop at Desigual USA for the new women’s, men’s and kids’ fashion and decor collections. Free Delivery and Returns. And get 10% off your first purchase too!
What is Desigual's Revenue?
Desigual's estimated revenue for 2024 is $975M.
What does Desigual do?
They say that we are a fashion company, but that definition doesn't tell you who we are. At Desigual we don't dress bodies, we dress people. Our creations connect with people and provide unique pieces that allow them to express themselves freely within the universe of patchwork, textures, graphic motifs & handcraft that defines us so well. This is the philosophy that we transfer to our Woman, Man, Kids, Accessories, Shoes and Sport collections that we currently sell in nearly 90 countries through our own stores and multi-brand stores, department stores and online. We are more than 3.700 people from more than 100 different nationalities who share a unique way of working that we like to call Fun & Profit. At Desigual we hope that each team member has a place to feel at home, where they can maximize their potential and be who they really are, without fear of being wrong.
What are the monthly traffic metrics for Desigual?
6/mo Traffic Growth
-39.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
6M
Time on Site
4.3Mins
Pages per Visit
5.0
Bounce Rate
37%
How fast is Desigual growing?
Desigual has grown by 18.5% in the last 6 months according to SimilarWeb.
How do people interact with Desigual?
Last month, Desigual received 6M visitors who spent an average of 4.3 minutes on the website and visited 5.0 different pages per session. Overall, 37% of people bounce on the first visit.
How do people find Desigual?
3M people (50%) visit Desigual directly. 2M (33%) people search for them in Google. Whereas, 143k (2%) discover Desigual through Facebook, Reddit, and YouTube. 477.2k (8%) visitors come from Desigual's email newsletters. Finally, 341.8k (5.6%) people come from affiliates and or paid referrals.
Who uses Desigual?
Desigual's top market is the Spain and they receive 1.7M (27.5%) people.Then the 2nd is France with 974.7k (16.0%).The 3rd is is Italy with 730.9k (12.0%).
Traffic Growth (last 6 months)
What are Desigual's ads on Google?
Google Ads
Official Desigual Store - Unique Clothes, Unique Women - desigual.com
http://www.desigual.com/en_US/women/clothing/dresses/
You're Different, your Wardrobe should be too! Fill it with Desigual Optimism. Free Returns in store · Official Online Store · New Collection 2016 · 10% off Just for Sign Up Types: Woman, Man, Kids
Official Desigual Store | Discover our new arrivals
http://www.desigual.com/en_US
Fantastic fabrics, unique shapes. Express your inner Desigual. Shop now! Official Online Store · Free Returns in store · 10% off Just for Sign Up · New Collection 2016 Types: Woman, Man, Kids
Desigual Sale up to 50% off | All the Collection on Sale | desigual.com
http://www.desigual.com/en_US/women/clothing/coats-jackets/
You were hoping for this moment, Sale up to 50% off. Surrender to temptation. Free Returns in store · New Collection 2016 · Official Online Store · 10% off Just for Sign Up Types: Dresses, Bags, Coats, T-Shirts, Accessories, Jeans, Shoes, Jewellery
Official Desigual Store - Unique Clothes, Unique Women - desigual.com
http://www.desigual.com/en_US/women/clothing/dresses/
You're Different, your Wardrobe should be too! Fill it with Desigual Optimism. Free Returns in store · 10% off Just for Sign Up · New Collection 2016 · Official Online Store Types: Woman, Man, Kids
Desigual.com | Desigual® Official Website | Clothing - New In
https://www.desigual.com/en_US
Discover Our Colourful Men, Women and Kids Collection Online at Desigual! -10% Just for Registering. Free Delivery and Returns. Types: Dresses, Bags, Coats, T-Shirts, Accessories, Jeans, Shoes.
What do Desigual's customers say about them?
Review Score
1.8/5
Total Reviews
486
Info
Desigual5 Star
15.0%
4 Star
0.0%
3 Star
5.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Satisfied customer
There was no need to contact customer…
Reviewed on 2021-05-23T08:56:23
There was no need to contact customer service as I found instructions on how to return the product online.Followed them step by step and the day after the courier picked up the item I got an email confirming the warehouse in London received it and then only few days later I got my money back. I was afraid tbh, especially after reading all the bad reviews but my experience was really good. Got right amount of money and didn’t have to wait for long.
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Siobhan Craven-Robins
Non-existent online customer service
Reviewed on 2021-05-17T15:19:18
I have shopped with Desigual for around 14 years. More recently, due to store closures and Covid,I have used their online 'service'. It's truly appalling and I echo what others have said here: I never receive an adequate answer to my queries, just a generic reply. There is never any concession on their part for bad service. Refunds on returned goods rarely match what you paid, but they are out by a few pounds and I can't be bothered to pursue it. I love their clothes but I will now only shop in their stores (which are only abroad now) as they have no regard for their online customers - or loyal ones at that! I can't understand how they continue to get away with it.
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Reem qahtan
Very bad online shopping
Reviewed on 2021-05-10T20:54:19
Very bad online shopping. I ordered a dress and a belt , I received only the dress ,no belt ,and till know they did nothing only sending e mails even no contact number to speak to them . I went to the shop in the mall they said this is a different company
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Elena
The worst customer service EVER
Reviewed on 2021-04-12T14:33:00
The worst customer service EVER. Doesn't even deserve one star.
My story. I was going to buy a backpack on a sale.The start price was €79,95. On the sale it was €56 or something and I had an additional discount of 10% (it was my first purchase). So, my final price was €50,37. It was a very good price. I came to a shop in Mall of Berlin to see the backpack and buy it. The backpack was there but in a different color from what I wanted. So, a shop assistant suggested to me make an delivery order right in the shop. I could pay in the shop and recieve the backpack at home. Super, I though, but I didn't know what happened next.
So, I made the order and started to wait for my delivery. Two days later I recieved an e-mail, that my backpack was sent. The week later I started worrying about my delivery and checked a track number. And... I found out that my backpack was returned to the sender. And I didn't recieve any, ANY e-mails or calls about that .
I tried to call Customer Service but I couldn't do it. So I wrote an e-mail. The response was "Unfortunately your order was return to sender due to an error in transit". Hmmm... I wrote, that I didn't want my money back, I wanted my backpack, and I've asked to resend it to me (at the end, what can be more cool, If your customer wants your items and not a refund?) By that time I'd moved already, so, I asked to send it to my new address. Finally, what I recieved? In short: No, we were going to refund.
So, I've sent a few e-mails but didn't find any success. Although in the one of the e-mails the customer service told me that I could repurchase my backpack. But how? Because the sale had ended, as well as my personal discount. And the backpack's price went up to €79,95 again. I asked the customer service this question. And they gave to me an answer: "If you wish to repurchase the item you would need to do so at full price". And that's all.
Why do I have to buy the backpack at full price? The transit error wasn't my fault. It looks like they did it on purpose. And they didn't even suggest me to save my personal discount for my first purchase (I didn't end up buying anything!). It is the worst customer service, I will never buy ANYTHING in this shop again.
So, now, I understand, why this shop was closed in some countries. Because people don't like that kind of service.
So, I don't recommend to you buy anything in this shop online.
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Bernard Minne
Ridicously bad customer service.
Reviewed on 2021-04-10T06:40:50
Nice garnements. Good price vs. quality ( during sale period ). But the customerservice is tremendously bad.The response time is about 2 weeks and the answers you get are completely besides the point. You really have to wait two weeks to get ridiculous non-answers???? Strongly looks like standardized formulas. Rather pretend not having a CS!
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alex
Defective item. Non-existent customer service.
Reviewed on 2021-04-05T14:02:40
I bought a lovely padded coat on-line but it arrived minus the fur collar which was not attached, but,dangling from one of the sleeves with no apparent means of fixing. An e-mail to "customer service" generated the reply "case closed". What case? What help ? Good items let down by terrible service. I will not use them again.
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N.Ireland customer
No longer delivering to Northern Ireland.
Reviewed on 2021-03-22T22:03:58
Just discovered they have decided not to deliver to Northern Ireland, I have been purchasing from them for years and consider myself a loyal customer,unfortunately they don’t recognise this.
Ditching us due to brexit no doubt.
Very disappointed, you would think in these difficult times they would be trying to retain and grow a loyal customer base..
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A.M.
bad return!
Reviewed on 2021-03-16T07:17:14
Everything goes well during delivery, enough information, good clothes.
The return however is terrible.I returned a jacket with the return documents from Desigual and dropped it of at a UPS point. Didn't receive any ticket from them.
In my account I see that the return has been registered.
Weeks go by (but it goes to Spain, so I'm patient) so I check the tracker. This one is very unclear so I ask for information with customer service. They apparently need the tracking information from their customers??? They can't follow a parcel with the documents they have sent with the delivery????
But that's not what I find the saddest, they don't seem to care at all.
'The term has passed - we close this case'
Well, I'm sorry for being patient!
No help, no information for the future, no care. Pitty!
--> Update: I also expressed my disapointment in a mail to Desigual. Someone replied with a helpfull answer this time and the problem was resolved. So it propably depends on who replies to your mails. A big thank you to the person who actually helped me solve the problem in the end!
read more
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