Graphics card RMA nightmare and terrible customer service
Reviewed on 2021-05-03T14:36:17
I have had an awful experience with EVGA customer service team and RMA representatives.I sent off my 30 series graphics card for a replacement due to severe coil whine which has now appeared to be lost in the post and EVGA are unable to help in any way apart from asking for the tracking number and relaying the same information I already know back to me which is especially frustrating when having to wait 24-48 hours for each response.
I was told on the phone by the RMA team that EVGA does not cover any customs or import fees which means I was unable to insure the card through transit and I’m now down over £1000 + due to the hike in prices and stock availability. Just to add, I haven’t even given me the option to purchase a replacement card from them at MSRP.read more
I will always pick EVGA over other…
Reviewed on 2021-04-22T12:47:21
I will always pick EVGA over other brands where posible. In the last 10 years I've probably spent over £20k with them and only had an issue once,which was easy and painless to sort out - I had a GPU with very noisy fans (constant clicking on each rotation), we went through some troubleshooting over the phone that was pretty good, and ended up uploading a video to youtube for them to see/hear better. They gave me the option to pay a deposit on a new card that they would refund once the old one arrived (understandable for £600 worth of kit), the card I recieved was actually one of the limited editions and had a cool looking back plate too, so very happy with that!read more
Great service and products for my pc
Reviewed on 2021-04-15T15:21:52
Great service and products for my pc
especially the power supplies!
Reviewed on 2021-04-09T12:31:43
I sent PSU with RMA printed on the label you provided and EVGA refused to Collect the parcel.I paid 43.92£ from UK to Germany so to be thrown out? I called to EVGA Customer Support in UK and no one answers.read more
Reviewed on 2021-04-03T18:02:00
Game changer for COD
Great products and customer service
Reviewed on 2021-03-02T13:37:59
Great products and customer service. Quickly resolved my problem, even with Germany being under alockdown.
The BIG problem was - to get my RMA`d graphics card back I had to pay £148 in customs charges, for some reason. Should have just sold the faulty card.read more
Poor Experience With EVGA GPUs
Reviewed on 2021-02-05T20:05:15
Have dealt with EVGA in the past and when cards were in stock and the GPU market wasn't so scarce it seems like their customer support was more than willing to assist their customers,however recently, it appears they don't need loyal customers anymore as their GPU stock is sold out. I purchased a 1080FTW that had to be RMA'd for a 2070 Super. The 2070 Super ended up dying outside of the warranty period. As such, I contacted support who told me there is nothing they can do as the card is out of warranty. I understood so I inquired if there was a way, since the RMA card they gave me died, they could allow me the opportunity to buy a new card from EVGA. I was told I am basically out of luck and to buy off the second-hand market or go to a retailer and hope I get lucky. As such, I will explicitly never buy my PSUs, GPUs, etc. from EVGA going forward. Seems like when scale ramps up all decent companies inevitably struggle to keep customer service in mind.read more
Terrible quality control of video…
Reviewed on 2021-01-02T15:42:36
Terrible quality control of video products. Avoid and buy from a company that cares about the quality of their product.They do have good customer support, but the best customer support is not needing support at all. The send me broken card after broken card for two generations now!!!!read more