Review (August 2025)
We are first bus. on our website you can plan a journey, view timetables and ticket prices, buy tickets and see when your next bus is due. click here for more.
1.01B
Estimated Revenue
38.12k
Website Visitors
1.4/5
Trustpilot Score
What do we know about First Student?
Estimated Revenue (2020)
$1.01B
Total Employees
9000
Founded
1999
Industry
Transportation Trucking Railroad
Location
Cincinnati, United States
About
First Student: Our UK Bus division operates around a fifth of local bus services in the UK and is one of the largest bus operators with a fleet of approximately 6,400 buses around the England, Scotland and Wales. We have bus routes serving 40 of the UK’s largest towns and cities providing great value public transport for students, commuters, leisure travellers and concession travellers.
What is First Student's Revenue?
First Student's estimated revenue for 2024 is $1.01B.
What does First Student do?
As the leading pupil transportation solutions provider for school districts in North America, First Student provides the best start and finish to every school day. Our teams complete five million student journeys each day, moving more students than all U.S. airlines combined. We operate more than 44,000 buses in 39 U.S. states and 7 Canadian provinces/territories. What makes First Student the right choice for your school district's needs? Our partnerships: We believe great transportation is always the result of close, trusted partnerships with the school districts we serve. Understanding that needs change sometimes throughout the school year, our goal is to remain responsive to your district's needs. We work closely with school districts to ensure the transportation solutions we provide represent a collective, forward-thinking response to the needs of your district and community. Our engagement: We believe education offers a child – and their family – the foundation needed to lead a productive and successful life. We support education by making sure children have a safe and reliable way to get to and from school each day. Students start and end their school days with us, and we recognize the opportunity we have to impact each student's day in a positive manner. Our people: Our people are our advantage. With a team of highly-trained drivers and the industry's strongest safety record, we're able to leverage the best practices, technologies and processes needed to deliver quality, consistent service. Visit http://www.firststudentinc.com for more information about how First Student is Caring for students, today, tomorrow, together.®
What are the monthly traffic metrics for Firstgroup?
6/mo Traffic Growth
-50.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
38k
Time on Site
2.5Mins
Pages per Visit
2.0
Bounce Rate
65%
How fast is Firstgroup growing?
Firstgroup has grown by 278.3% in the last 6 months according to SimilarWeb.
How do people interact with Firstgroup?
Last month, Firstgroup received 38k visitors who spent an average of 2.5 minutes on the website and visited 2.0 different pages per session. Overall, 65% of people bounce on the first visit.
How do people find Firstgroup?
4k people (10%) visit Firstgroup directly. 528.8 (1%) people search for them in Google. Whereas, 0 (0%) discover Firstgroup through Facebook, Reddit, and YouTube. 0 (0%) visitors come from Firstgroup's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Firstgroup?
Firstgroup's top market is the United Kingdom and they receive 32.7k (85.8%) people.Then the 2nd is Saudi Arabia with 1.4k (3.6%).The 3rd is is Turkey with 886.3 (2.3%).
Traffic Growth (last 6 months)
What do Firstgroup's customers say about them?
Review Score
1.4/5
Total Reviews
983
Info
First Bus5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Suna
Weirdest route
Reviewed on 2021-05-24T21:11:38
Waited 20 minutes. Bus finally arrived, and took me all the way around. Half an hour later literally bus was still across the street from where I took it.I could have walked to my final destination and I would have been there 10 times faster. Wasted money on tickets, wasted time also.
read more
Customer
No notifications for route changes.
Reviewed on 2021-05-24T18:38:46
The road I usually catch the bus at was closed while I was on shift. There was no notification from first for this change of route owing to the closure.I had no idea the road was being closed. And then has to run the half KM to get to the next closest stop. I missed the bus, as the new route was shorter and I had half the time to get there. This is my commuter bus home and I’ll now be an hour later as that’s the next bus. Why is there no notification system to inform your daily passengers of route changes? Absolutely furious. This isn’t the first time. I’ll be cancelling my monthly ticket and go back to driving as of next month, it’s too unreliable in Cornwall. First Buses, be ashamed.
read more
Lisa
I always have such a good experience…
Reviewed on 2021-05-22T13:57:00
I always have such a good experience with some drivers in Bristol (I think one of their names is Tom and he drives the 76 sometimes)he’s always cheerful and it would be great if all drivers were like him!
read more
Sanj Chowdhary
Not only do the buses run late....
Reviewed on 2021-05-21T16:58:58
Not only do the buses run late, they're cancelled when it snows more than 1cm but they have the rudest drivers I have ever encountered.I attempted to board the 76 bus in Sheffield Uk, only for the driver to ignore me and close the doors, when I knocked on the bus doors he rudely shouted that the doors were closed meaning I couldn't get on, he then looked away and ignored me! Great customer service first!!
read more
Jay Bizz
Absolute trash of a company
Reviewed on 2021-05-20T18:19:50
Absolute trash of a company....they're either not on time or never turn up. And they have audacity toput the prices up ever year and offer a trash service.
You ring up and they say "they don't know what happened to the due bus (that I see on the app). So if that's the case, aren't you concerned about the bus thats due but has gone missing? They think people are divs
read more
Steven Cable
Disabled pensioner with dog refused a lift.
Reviewed on 2021-05-20T16:08:25
I am a disabled pensioner who today got on a bus to Norwich centre i had my small dog with me and had no problem going to the city,however when I tried to get a bus home the driver wouldn't let me on because I was carrying my dog . He said he has the right to refuse me a lift which I do know, but it really annoyed me and I told him so. So I thought I will catch the next one, then I thought what if I get refused again I could be hanging around for hours. So I walked the 4 miles home in the rain. I was planning to go and see my parents who I haven't seen for nearly a year I am not allowed to drive so I have a disabled bus pass but if I am turned down trying to get home I am in big trouble as they live to far for me to walk. My dog is about 7kgs 10 inches tall at the shoulder and sits on my lap. Now I cannot trust first bus to get us to the vets or anywhere else we want to go.
read more
Amy beth
If I could rate their Service 0 I…
Reviewed on 2021-05-20T10:41:47
If I could rate their Service 0 I would, absolutely atrocious. I don’t know why they bother printingtimetables off because they never run on time always late or ridiculously early so don’t expect to get to work on time. The prices go up constantly. And by quite a lot. Most of the drivers are nice enough but some are just downright rude. Absolutely awful company. If there was another bus company in york I could use I definitely would. And I would never get a first bus again. Unfortunately they have a monopoly here pretty much and they know it so they don’t feel the need to do better
read more
iqra qamar
Bus X11 Driver
Reviewed on 2021-05-19T15:32:43
Bus X11 Driver: 20321.
Really rude, hostile and very unhelpful to an old lady who did not know fluent english.He did not let the poor woman on to the bus instead leaving her sad, lost and confused. Super unhelpful and very upsetting. There is never a reason to be rude.
read more
You May Also Find These Company Reviews Interesting
Manageengine
Manageengine offers enterprise it management software for your service management, operations management, active directory and security needs. download free trial now.... More
Category
Computers Electronics and Technology
Fastspring
Fastspring is a trusted global full-service saas ecommerce partner for software companies. with fastspring, companies sell more, stay lean, and compete big.... More
Category
Computers Electronics and Technology