Fwd Review (July 2026)
What is Fwd's Revenue?
Fwd's estimated revenue is $65K (estimated based on traffic).
What does Fwd do?
Fwd is a company in the technology industry.
How fast is Fwd growing?
Fwd has changed by -0.1% in the last 3 months according to SimilarWeb.
How do people find Fwd?
People visit Fwd through various channels. 88% find them through search engines.
How do people interact with Fwd?
Last month, Fwd received 269.9K visitors who spent an average of 7:55 minutes on the website and visited 4.6 different pages per session. Overall, 42% of people bounce on the first visit.
Who uses Fwd?
Fwd's top market is Singapore and they receive 90% of visitors from there. The 2nd is Thailand with 3%. The 3rd is United States with 2%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
FWD outsourced their claim process
Finally I got my settlement, I was getting worried.
I just wanted to leave a review for…
I just wanted to leave a review for Imani because she provided truly exceptional customer service today. I contacted REVOLVE + FWRD regarding a delayed package, and she immediately took the time to personally call UPS and investigate what was going on. She stayed on the phone, followed up thoroughly, and thankfully figured out that the package was delayed and not lost. Not only did she help with the package issue, but she also kindly assisted me with resetting and updating my account email. She was patient, professional, caring, and incredibly kind throughout the entire process. It’s honestly rare to come across customer service this thoughtful and attentive anymore. Thank you so much, Imani, for going above and beyond. You truly made a stressful situation so much easier 🤍
Seamless
Seamless. Good customer service.
Quick and easy claim process
Having been an FWD Travel Insurance customer for the last four years, I’ve had a consistently positive experience. I’ve made two claims during this time: one for a vehicle break-in during a trip to Perth and another for a GP consultation after returning from a cruise. Both processes were handled entirely online, were easy to navigate, and were settled promptly. I plan to continue using their services for the foreseeable future.
Value for money
Value for money
Easy interface
Easy interface
Unreasonable claiming experience
Most of my claims that were within coverage (keyword: within coverage; their coverage is narrower than other insurers) from a snowboarding accident went through. However, my emergency phone bill is currently causing a lot of trouble. My phone bill showed exactly which numbers were called, and 80 USD was to FWD's emergency hotline or FWD's customer service line, which I was directed by the emergency line to call. Further, I was not offered reimbursement for calls to hospitals, which was explicitly stated to be covered ("medical facilities") in the wording their staff had sent to me when making the settlement offer. They only wanted to reimburse me 31 SGD, it was a complete slap in the face. I'm currently appealing the decision. Edit: appreciate the fair resolution of my case. Thank you.
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The cookies bar jammed there and I can't click to proceed.
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