Review (August 2025)
Holland america line offers the best cruises to alaska, panama canal, and mexico. find cruise deals to 14 unique vacation destinations and over 473 ports of call.
30M
Estimated Revenue
3.78M
Website Visitors
3.1/5
Trustpilot Score
What do we know about Holland America Line?
Estimated Revenue (2020)
$30M
Total Employees
6300
Founded
1873
Industry
Leisure Travel Tourism
Location
Seattle, United States
About
Holland America Line: Holland America Line offers the best cruises to Alaska, Panama Canal, and Mexico. Find cruise deals to 14 unique vacation destinations and over 473 ports of call.
What is Holland America Line's Revenue?
Holland America Line's estimated revenue for 2024 is $30M.
What does Holland America Line do?
For more than 140 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time. Today, Holland America Line's fleet of 14 modern classic ships offers more than 500 sailings a year visiting all seven continents. Cruises include both popular and less-traveled ports in the Caribbean, Alaska, Europe, Mexico, South America, the Panama Canal, Australia, New Zealand and Asia — as well as unique voyages to the Amazon, Antarctica and our extended Grand Voyages. We are actively recruiting skilled professionals who want to join our vibrant team! We have a variety of exciting perks such as Time off benefits - paid vacation & sick time, Travel - travel & cruise perks, Health -medical, dental & vision plans, Wellness programs, Tuition Reimbursement, 401K and Profit Sharing Plans, Flexible Scheduling, Training - our in-house Discover U offers a full array of training courses, Rewards & Incentives such as commuting subsidies.
What are the monthly traffic metrics for Hollandamerica?
6/mo Traffic Growth
-42.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
5.4Mins
Pages per Visit
7.0
Bounce Rate
24%
How fast is Hollandamerica growing?
Hollandamerica has grown by 88.5% in the last 6 months according to SimilarWeb.
How do people interact with Hollandamerica?
Last month, Hollandamerica received 4M visitors who spent an average of 5.4 minutes on the website and visited 7.0 different pages per session. Overall, 24% of people bounce on the first visit.
How do people find Hollandamerica?
1.8M people (49%) visit Hollandamerica directly. 1.4M (37%) people search for them in Google. Whereas, 50.9k (1%) discover Hollandamerica through Facebook, Reddit, and YouTube. 172.4k (5%) visitors come from Hollandamerica's email newsletters. Finally, 203.4k (5.4%) people come from affiliates and or paid referrals.
Who uses Hollandamerica?
Hollandamerica's top market is the United States and they receive 3.1M (81.4%) people.Then the 2nd is Canada with 354.8k (9.4%).The 3rd is is United Kingdom with 83.7k (2.2%).
Traffic Growth (last 6 months)
What do Hollandamerica's customers say about them?
Review Score
3.1/5
Total Reviews
14
Info
Holland America Line5 Star
41.7%
4 Star
0.0%
3 Star
8.3%
2 Star
8.3%
1 Star
41.7%
Read reviews that mention
Jeanie Hicken
We took our first Holland American…
Reviewed on 2019-11-18T19:28:13
We took our first Holland America cruise this summer to Alaska. We left from British Columbia on a 7 days cruise and flew back from Anchorage after the 3 day land tour.We have been on several others cruises and we liked the fact the ship was much smaller on this trip. The food was good. I have to say the hours of operation for the food wasn't as long as other cruises but still adequate. The only complaint I would have about the buffet was the ice machine was very difficult to operate. I was surprised that staff served most of the buffet. . i am guessing for health sanitation concerns. The staff was great. The ship was clean. The crew was constantly cleaning any problems. Our room was adequate for an inside room. The room stewards were great and were very accommodating if we needed anything. The crew explained things as we traveled along the inside passage and Glacier Bay. The entertainment during the day wasn't quite as good as a larger ship but we also traveled to Alaska and had several ports to see. The weather was fabulous while we were in Alaska.
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Parimal Mehta
This is no where near the claimed 5…
Reviewed on 2019-10-03T11:23:44
This is no where near the claimed 5 Star luxury cruise line. We have just been to an inner passage Alaskan tour.We had booked hoping to be a once in a lifetime experience. It was a big let down. Most of our time was spent trying to sort our food a big surprise as one had heard that you get a lot of tempting food on a cruise. The line could not cater for 5 vegetarian who do not eat eggs and 1 vegan. We did complained from day 1 and at though the staff tried there best but there were various problem mostly due to the kitchen staff either not bothered or overworked. This is made worse by the senior staff on the ship having no power to address the situation they just said to us that they have taken noted our comments and will forward to their head office. So surprised that a very simple diet of vegetarian and vegan requirement could be satisfied. There was virtually no desert except ice cream. The serving staff also not sure of the ingredients.
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Janet Anne Jones
Thank You Alison (Sutherland) working…
Reviewed on 2019-09-06T13:04:33
Thank You Alison (Sutherland) working in Customer Relations UK for sorting out my problem with claiming my on board credit.You were super quick and professional and deserve your 5 star review.
Many thanks
Janet Jones
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Robert Hartung
I am appalled and dismayed
Reviewed on 2019-08-22T14:41:52
I am appalled and dismayed with my recent attempt to communicate with HAL Guest Relations department.I tried to book a 17 days cruise thru an agency. The agent notified me that he couldn't put under my name, though - it was rejected by the system every time my name was input, so, he put a hold on that cruise under my wife's name and advised me to call HAL Guest Relations (GR) next day. I didn't wait till next morning and started calling Mariner Society immediately, trying to figure out what could be wrong. The Mariner Society couldn't find any discrepancies, so, I called GR - they couldn't clarify the situation either. Next morning, the agent told us that she was advised to talk to the GR manager, Brett Swafford, who supposedly would be able to solve the mystery. She provided us with Brett's phone number and told us to call him as well. Two days later, after leaving 6 messages on his phone, at least two messages left on the supervisor's phone, Celeste, numerous calls and conversations with other members of GR we still neither heard from anybody or given an explanation of what is going on and why we can't book that cruise! I am most annoyed that I wasted that much time while on vacation waiting for a returned phone call!
I trust this is not the way HAL wishes to conduct business with valued customers—we have been with HAL since 2005 and have never encountered such treatment before. We have around 700 cruise days with HAL and 1000 credit days. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you, HAL!
All I want is a closure to this case - there are plenty of other cruise lines to choose from.
I also, would like to have a written letter explaining why and how my name got suddenly flagged!?
HAL executives sometimes need to be reminded that their business rises and falls with customer satisfaction!!!
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Doreen Beyer
Luggage Handling and follow up
Reviewed on 2019-08-06T02:04:44
First cruise, ever! We did a land & sea journey to Alaska through Holland America Line.This is not a review of the trip (which was great!) so much as how HAL handled our complaints of damaged luggage. My sister's luggage arrived at our Yukon hotel with the latch broken, her clothes spilling out. She filed a report. We discovered damage to a corner of my husband's luggage at the departing airport. Too late to do a report...but HAL's property claims were wonderful, in particular, Mr. Scott Gerstl, who even called me to clarify details. He was empathetic and kind. We were reimbursed for both pieces of luggage.
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Peter Hogg
3 Star Cruiser Won't Travel On Holland American Anymore.
Reviewed on 2019-07-14T14:34:40
3 Star cruiser will never travel Holland American again. They have really slipped.We were this time on the Maasdam and this ship should be retired as it's old and not kept up. Many cracked and broken windows. One boarded up with plywood. Teak decks needing repair and rust all over the ship. The sliding enclosure over the pool when it opened and closed sounded like the ship was going to come apart. They nickel and dime you now for everything. No connection with ships officers anymore as the Captain is just a bus driver. Rooms small, beds uncomfortable. They've cut back servers which was especially noticeable in the Lido where one person handled 3 stations at certain times meaning long waits. We so loved Holland America in the past but since Carnival bought them they have definitely slipped. Too bad!
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Nancy
GUEST SERVICES SUCK!
Reviewed on 2019-05-21T05:41:01
Similar to one of the other reviewers here - I had an obstructed view outside room.The obstruction on the Oosterdam was a lifeboat. Every morning two men came and climbed all over the lifeboat working on it somehow. While I understand the safety of the passengers may depend on the lifeboats being in repair, but for a single woman to have two men climbing around her window caused me to close the drapes every day. I might as well have had an indoor room. Guest services said they would check into it and let me know. They did not. Second visit to Guest Services resulted in again - no action and no response. The third time, I raised my voice in the lobby and requested a manager. They all acted stupid - and perhaps they actually were, but only after all this did I finally demand another room and magically they found one and for the last four days of a 17 day cruise I was happy. I wrote Holland America when I returned and after a week I received a namby pamby response - with not so much as an offer of a discount on the next cruise or a free drink!!! I already have another cruise booked, this one with friends, which is the only reason I'm not cancelling it, but it will be my last with them!
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Jacques Surcouf
One of the best cruise line ,looking…
Reviewed on 2018-12-27T16:33:32
One of the best cruise line ,looking forward for the next one
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