Review (August 2025)

Worldline and ingenico have merged to become one single payments champion. we offer secure and innovative payment solutions for instore and online businesses.

10k

Estimated Revenue

519.39k

Website Visitors

2.2/5

Trustpilot Score

What are the monthly traffic metrics for Ingenico?

6/mo Traffic Growth

-30.40%

All Time Traffic Growth

Create Free Account

Monthly Hits

519k

Time on Site

6.3Mins

Bounce Rate

36%

How fast is Ingenico growing?

Ingenico has grown by -5.2% in the last 6 months according to SimilarWeb.

How do people interact with Ingenico?

Last month, Ingenico received 519k visitors who spent an average of 6.3 minutes on the website and visited 6.0 different pages per session. Overall, 36% of people bounce on the first visit.

How do people find Ingenico?

233.3k people (45%) visit Ingenico directly. 76.4k (15%) people search for them in Google. Whereas, 2.8k (1%) discover Ingenico through Facebook, Reddit, and YouTube. 9k (2%) visitors come from Ingenico's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Ingenico?

Ingenico's top market is the France and they receive 147.8k (28.4%) people.
Then the 2nd is Italy with 119.4k (23.0%).
The 3rd is is Belgium with 56.9k (10.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Ingenico's customers say about them?

Review Score

2.2/5

Total Reviews

20

Info

Ingenico Group
5 Star
9.1%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.9%
Read reviews that mention
Elaichi Restaurant

The worst customer cant wait for the contract to be overever…

Reviewed on 2021-05-07T20:37:03

The worst customer service ever experienced. I had a issue with the card machine the IWL258 TERMINAL.I have had this machine for over nearly 2 years and every 3 months there is always a WIFI connection issue. the technical team have no clue to what they are talking about or how to speak to paying customers. today when the connection issue was raised after waiting 1hour 30 min and paying 7p a min plus the network charge I was told I would have to contact the internet provider as there was a network issue, further more explained I have other device and there are working just fine. her reply was well there isn't much I can do now so you will have to call them but when questioned and challenged that it a rental machine which I pay for with technical warranties included why should it be me to deal with all the calling specially paying for this call at this time its been 2 hours and 15min. She had no answer and pretended that the line was bad and hanged up. so everyone who is reading this please stay away from this company.
read more
Jeff T

Simply bad customer service

Reviewed on 2021-01-03T00:13:46

Simply bad customer service. No connection in the terminal. Customers didn’t bring cash and only pay with card.Can’t take payment. Called ingenico. Prepare to wait. Kept passing me around from one to another. Not very helpful.
read more
C Rubi

This company provides a poor customer…

Reviewed on 2020-12-02T19:07:23

This company provides a poor customer support and on top of it when you need assistant when your credit card machines are not working,you have to call a PREMIUM NUMBER, it takes forever to get to them and then they don't find the problem and keep you on the line. BEWARE OF RUNNING HIGH PHONE CHARGES.
read more
Harish Garg

One of the worst customer service…

Reviewed on 2020-11-23T06:37:49

One of the worst customer service experience I has, Failed 4 times to deliver the eftpos terminal,I never come across such a useless company and does not care about the CRM, there's customer service desk does not have any understanding how to respond either when you ask for delays. because of their inefficiency I am not going to give business Commonwealth bank any more
read more
Zoe Clews

Absolute JOKE

Reviewed on 2020-08-26T09:15:59

Absolute JOKE. They cost me £40 in mobile phone calls due to their insane charges and failed 4 times to deliver a card terminal.DO NOT USE.
read more
Tom Southern

Very unprofessional

Reviewed on 2020-07-21T18:35:59

Very unprofessional. We wasted three weeks sending them loads of documents on boarding only to know they don't support our industry!Well they could have told us at the beginning!
read more
Andy King

Unhelpful and a little rude

Reviewed on 2020-03-24T13:32:15

Tried the online chat to get help remotely connecting our card machine. Didn't appreciate the poor service.Googling the answer was more effective.
read more
Rémy Zentar

Keep away from Paymentsense, First Data and Ingenico

Reviewed on 2019-10-30T10:19:02

I have signed a contract with Payment on Dec 1st 2016. I am now told that my contract started in January 2017,although the contract I have in my file is well dated from Dec 1st. I have had my fees put up with no prior information but letters that I did not receive "Your rates changed in October 2017 and in April 2018 which you were sent letters explaining the account review". I have wasted hours on the phone to review my fees. The only way to get back to the original conditions agreed would be to sign a new contract for 3 years. I have asked Paymentsense for my statements of the last 6 months, as they have stopped sending them. It took 2 weeks as First Data Merchant is the company that can send them. I have requested the replacement of a faulty Ingenico Terminal and it took a lengthy investigation of 10 days to trust me. I have been trying to obtain the e-mail address to send my notice for 10 days. Avoid this company if you do not want to be played as a ping pong ball between First Data Merchant, Paymentsense and Ingenico.
read more

Shipbob

Ecommerce fulfillment for online stores. shipbob empowers businesses to offer 2-day shipping and manage inventory, orders, and shipments.... More

Category

Business and Consumer Services

Monthly Traffic

396.93k

118.76%

Ad Spend

$30.72k

Adorama

Same Day Shipping 'til 8PM! The best combination of quality services, vast selection, knowledgeable staff and competitive pricing. Adorama - More Than A Camera Store... More

Category

Computers Electronics and Technology

Monthly Traffic

6.67M

3.05%

Ad Spend

$375.4k

Trading212

Invest in stocks and etfs with zero commission. trusted and secure, fca regulated. practise with virtual £50,000.... More

Category

Finance

Monthly Traffic

3.43M

18.14%

Ad Spend

$239.22k