Review (April 2024)

Enjoy great deals on furniture, bedding, window & home decor. find clothing & shoes from your favorite brands for the whole family. free shipping online!

9.69B

Estimated Revenue

31.07M

Website Visitors

1.5/5

Trustpilot Score

What do we know about JCPenney?

Estimated Revenue (2020)

$9.69B

Total Employees

34000

Founded

1902

Industry

Retail

Location

Plano, United States

About

JCPenney: Enjoy great deals on furniture, bedding, window & home decor. Find appliances, clothing & shoes from your favorite brands. FREE shipping at jcp.com!

Social Links

Alexa Ranking: 3425

What is JCPenney's Revenue?

JCPenney's estimated revenue for 2023 is $9.69B.

What does JCPenney do?

As we reinvent ourselves to fit the diversity of America, we are looking for motivated, talented people who can emerge as Warriors in our organization. JCPenney offers an inclusive environment and culture where you can find and define yourself - your style, your purpose and your career. We know success is built from the inside out, and our associates are the heartbeat of our Company!

What are the monthly traffic metrics for Jcpenney?

6/mo Traffic Growth

-4.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

31M

Time on Site

5.4Mins

Bounce Rate

43%

How fast is Jcpenney growing?

Jcpenney has grown by -2.4% in the last 6 months according to SimilarWeb.

How do people interact with Jcpenney?

Last month, Jcpenney received 31M visitors who spent an average of 5.4 minutes on the website and visited 5.0 different pages per session. Overall, 43% of people bounce on the first visit.

How do people find Jcpenney?

12.4M people (40%) visit Jcpenney directly. 14.2M (46%) people search for them in Google. Whereas, 669.7k (2%) discover Jcpenney through Facebook, Reddit, and YouTube. 505.5k (2%) visitors come from Jcpenney's email newsletters. Finally, 2.6M (8.5%) people come from affiliates and or paid referrals.

Who uses Jcpenney?

Jcpenney's top market is the United States and they receive 30.4M (98.0%) people.
Then the 2nd is Puerto Rico with 106.1k (0.3%).
The 3rd is is Mexico with 103.5k (0.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Jcpenney's ads on Google?

Google Ads

JCPenney® Official Site | Shop Deals on Brands You Love‎

https://www.jcpenney.com/

Style and Value for All at JCPenney®. Free Shipping Every Day at JCPenney. Free Shipping to Stores. Styles: Furniture, Bed & Bath, Women's Apparel, Men's Apparel, Shoes, Jewelry, Kids Apparel. 100 W 32nd St, New York, NY‎ - ‎Open today · 9:00 AM – 9:30 PM

30% Off JCPenney® Coupons - Save With Coupons at JCPenney.‎

http://www.jcpenney.com/m/jcpenney-coupons/N-mpi6e5

Free Shipping Every Day at JCPenney. Up to 30% Off Your Order Thru 6/6! Free Shipping to Stores · Earn Rewards Points

jcpenney.com - Coupons at JCPenney®‎

http://www.jcpenney.com/m/jcpenney-coupons/N-mpi6e5?cm_mmc=google brand-_-g_jcp_official_site_coupons-_-g_jcpenney_codes-_-jcp codes&utm_source=google&utm_medium=cpc&utm_campaign=paid search&cid=paid search|google|g_jcp_official_site_coupons|g_jcpenney_codes

Save With Coupons at JCPenney®. JCPenney Mobile Site - Get Coupons. Free Shipping to Stores · Earn Rewards Points 10 Mall Dr W, Jersey City‎ - (201) 217-1111‎ - Open today · 10:00 AM – 9:30 PM Saturday 10:00 AM – 9:30 PM Sunday 11:00 AM – 7:00 PM Monday 1

25% Off JCPenney® Coupons - Save With Coupons at JCPenney.‎

https://www.jcpenney.com/m/jcpenney-coupons/N-mpi6e5

Save With Coupons at JCPenney®. Up to 25% Off with Code Today! Free Shipping to Stores · Earn Rewards Points 100 W 32nd St, New York‎ - (212) 295-6120‎ - Open today · 9:00 AM – 9:30 PM Tuesday 9:00 AM – 9:30 PM Wednesday 9:00 AM – 9:30 PM Thursday 9:00 AM

JCPenney® Official Site - Save 25% With Coupon Today

https://www.jcpenney.com/m/jcpenney-coupons

Save on Great Brands at JCPenney®. Free Shipping Every Day at JCPenney®.

What do Jcpenney's customers say about them?

Review Score

1.5/5

Total Reviews

946

Info

JCPenney
5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
Karen Franke

My husband took my ring in to have the…

Reviewed on 2021-04-06T00:02:35

My husband took my ring in to have the band fixed. I have the protection plan. Said it would be back by 3/28/21...its 4/5/21 and we still hadn't heard from the store.I went in to ask about it. IT HAD BEEN BACK SINCE 3/19/21 AND NO ONE CALLED US!!! I asked why no one called and the CSR said 'Krissy must've forgot' and shrugged his shoulders!! Wth?!?! UNEXCEPTABLE!!!!!!
read more
Julie

I came here thinking about giving JC…

Reviewed on 2021-04-02T18:29:00

I came here thinking about giving JC Penny the worst review ever about their horrible services but it looks like this store pisses off every customer.Let me tell you something, this store has good items that are less expensive compared to other stores but the problem is they don’t deliver. Back in March 2020, I ordered three pairs of shoes from JC Penny to be delivered at their store located 30 minutes away from my home. The shoes got stuck in transit. I said okay, it’s probably because of the COVID-19 and I requested the refund. Last Month, March 2021, I trusted JC Penny again and ordered two pairs of shoes to be delivered to the same store. March 30th was the last day my shoes were supposed to be delivered but still not here? Three days later, I decided to call JC Penny to check on my order and I was told that the shoes are stuck in the transit ? again!! VERY DISLOYAL TO THE CUSTOMERS..NOT GOOD FOR THE BUSINESS!
read more
Denise L Conard

Very impressed with the quality of the…

Reviewed on 2021-03-31T19:18:02

Very impressed with the quality of the dinnerware that I purchased! This is truly stoneware that is microwavable dishwasher safe and is beautiful.They came very well packaged and no chance of damage. Excellent idea with giving a review to extend the warranty to one year. I will spread the news to my friends!
read more
Health and Wellness

I would like to inform you that said…

Reviewed on 2021-03-30T23:51:37

I would like to inform you that said items that were delivered on 3/23/21 were delivered to me today on 3/30/21.I would like to voice a concern that when a valued customer voices a complaint or concern that it should be taken as important and not brushed off as if the customer was negligent. jCP does not hold the responsibility of the couriers; yet JCP should investigate if their products are not being delivered as said .At this point I do not want to be a consumer of JCP due to the total disregard of a customer complaint/ concern. This is an email in regards to the email that stated my refund could not be established due to having no police report even after forwarding correspondence from myself and apartment complex that said items were never delivered as stated. Poor customer service !
read more
Tom Tucker

Made an online order they split it and…

Reviewed on 2021-03-29T22:48:27

Made an online order they split it and wanted me to Pick half up at a store, tried to cancel but said I couldn’t after 30 minutes.I called them ten minutes after order when I got confirmation m, now two days later four emails to their corporate office the basically tell me I was stupid and they won’t cancel order and I will have to pick up and then get a refund. I don’t work fir them and I’m not driving 40 miles to get something to refund Bad service
read more
Cassandra Chestnut

Don't purchase jewelry from JC Penney

Reviewed on 2021-03-28T18:54:03

Don't purchase jewelry from JC Penney. It is no good, they charge you all that money,as nd the pawn shop won't accept it. JC Penny i want my money back. If not I will have people join me on a lawsuit. Thanking you in advance for your cooperation.
read more
justin hufnagel

I bought an engagement ring a few years…

Reviewed on 2021-03-27T17:16:12

I bought an engagement ring a few years back, and today I went to pawn it, and it's 100% fake!They sold me a knock off! Now I have to bring my lifetime warranty reciept a d either get a new, REAL ring, or try to get my money back! If they don't I will just file a police report, but I'd recommend that no one support their business, EVER. FUK jc penny
read more
Gail Bowen

I was delighted to find out JCP sold Levi 550s bcuz Kohls cacelled My Pillow. NOT GOOD! Then I found out JCP did also as,well as Kroeger Wayfair Dollar General..My cancel!

Reviewed on 2021-03-26T21:16:49

JCP, KOHLS, WAYFAIR, DOLLAR GENL and KROEGER have cancelled MY PILLOW. Therefore I have CANCELKEDthem!
read more

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