Review (August 2025)
Shop new season trends in homeware, furniture and fashion at john lewis & partners. discover the latest beauty products and browse must-have electricals, including ipads and tvs. find gifts and much more at johnlewis.com
4.5B
Estimated Revenue
35.02M
Website Visitors
2.1/5
Trustpilot Score
What do we know about John Lewis & Partners?
Estimated Revenue (2020)
$4.5B
Total Employees
12000
Founded
1864
Industry
Retail
About
John Lewis & Partners: Shop new season trends in homeware, furniture and fashion at John Lewis & Partners. Discover the latest beauty products and browse must-have electricals, including iPads and TVs. Find gifts and much more at johnlewis.com
What is John Lewis & Partners's Revenue?
John Lewis & Partners's estimated revenue for 2024 is $4.5B.
What does John Lewis & Partners do?
"The Partnership's ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in Trust for its members, they share the responsibilities of ownership as well as its rewards - profit, knowledge and power." We're the John Lewis Partnership, a continuing experiment to create a better way of doing business. We're driven by the extraordinary vision and values of our founder, John Spedan Lewis, who created our model of co-ownership almost 100 years ago. He believed businesses would be more successful if employees were at the centre of everything they did. And because of his vision, we're more than employees. We're owners. And that's why we're called Partners. The Partnership is the UK's largest employee-owned business and home to our two cherished retail brands - John Lewis & Partners and Waitrose & Partners. Everything we do is powered by our unique purpose, which puts the happiness of Partners at our core through worthwhile and satisfying employment. Every one of us is committed to inspiring and delighting our customers through quality products, great quality food and outstanding service because for us, it's personal. Visit www.jlpjobs.com directly to view our current opportunities.
What are the monthly traffic metrics for Johnlewis?
6/mo Traffic Growth
10.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
35M
Time on Site
4.8Mins
Pages per Visit
5.0
Bounce Rate
45%
How fast is Johnlewis growing?
Johnlewis has grown by -59.3% in the last 6 months according to SimilarWeb.
How do people interact with Johnlewis?
Last month, Johnlewis received 35M visitors who spent an average of 4.8 minutes on the website and visited 5.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Johnlewis?
9.4M people (27%) visit Johnlewis directly. 22.7M (65%) people search for them in Google. Whereas, 386.3k (1%) discover Johnlewis through Facebook, Reddit, and YouTube. 331.7k (1%) visitors come from Johnlewis's email newsletters. Finally, 1.2M (3.3%) people come from affiliates and or paid referrals.
Who uses Johnlewis?
Johnlewis's top market is the United Kingdom and they receive 33.1M (94.4%) people.Then the 2nd is United States with 430.7k (1.2%).The 3rd is is Ireland with 94.8k (0.3%).
Traffic Growth (last 6 months)
What are Johnlewis's ads on Google?
Google Ads
Oil Filled Radiator Heaters | Buy Online Or Collect Instore
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John Lewis & Partners - Shop Our Monthly Specials - John Lewis
https://www.johnlewis.com/
Shop New Season Trends In Homeware, Furniture And Fashion At John Lewis & Partners. Discover Our Range of Homeware, Fashion, Electricals & More. Gift Cards Available. Download Apps. Sign Up For E-Mails. Track An Order.
Keyword: john lewis uk
Oil Filled Radiator Heaters | 2 Year Guarantee Included
https://www.johnlewis.com/browse/electricals/heaters-fans/view-all-heaters/radiator/_/N-7en6Z1z0ejjf
Rating for johnlewis.com: 4.8 - Order accuracy: 95–100% Find the perfect radiator to keep your home warm. Free delivery over £50. Next Day Click & Collect · Fantastic Offers · Full Installation Service · Price Match
Oil Filled Radiator Heaters | 2 Year Guarantee Included
https://www.johnlewis.com/browse/electricals/heaters-fans/view-all-heaters/radiator/_/N-7en6Z1z0ejjf
Rating for johnlewis.com: 4.8 - Return policy: Most items 35+ days Find the perfect radiator to keep your home warm. Free delivery over £50. Fantastic Offers · Never Knowingly Undersold · Next Day Click & Collect · Price Match
Keyword: oil filled heaters
Oil Filled Radiator Heaters | 2 Year Guarantee Included
https://www.johnlewis.com/browse/electricals/heaters-fans/view-all-heaters/radiator/_/N-7en6Z1z0ejjf
Rating for johnlewis.com: 4.8 Find the perfect radiator to keep your home warm. Free delivery over £50. Next Day Click & Collect · Full Installation Service · Fantastic Offers · Price Match
What do Johnlewis's customers say about them?
Review Score
2.1/5
Total Reviews
13093
Info
John Lewis & Partners5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
15.0%
1 Star
65.0%
Read reviews that mention
Joanna
Faulty boots and they claim 'wear and tear'
Reviewed on 2021-05-19T21:16:11
I was so pleased with my purchase of Shoe The Bear biker boots, which I bought from John Lewis.4 months later the stitching between the sole and boot has come apart - an obvious fault. I contacted John Lewis and they won't do anything as it was not within 30 days and when I objected they state it is 'wear and tear' which it is clearly not!
I would have thought a pair of £140 boots would last longer than 4 months and neither Shoe The Bear or John Lewis will do anything to replace these boots.
They have not even bothered replying to my last email!
read more
BH Choi
I'd love to give them zero star if I…
Reviewed on 2021-05-19T15:00:51
I'd love to give them zero star if I could do.
I ordered a pair of outdoor chairs from john Lewis but they only delivered one chair.They didn't even contact us to explain what happened. We needed to call them by waiting for a long time to ask them why only one chair has been delivered and they said it's now out of stock. It's unbelievable!! It's like you buy a pair of shoes and get only a shoe.
It's been more than 2 weeks now and every single time we have to call them and wait for the customer service to check what's happening about this order.
Is this acceptable?
read more
Madeline
Excellent
Reviewed on 2021-05-19T14:48:26
I have never received anything but excellent service from John Lewis. Items promptly replaced if thereis any sort of problem which very rarely happens.
Very courteous service and a good knowledge of their products. So pleased that their shops are now open again.
read more
Susan Tuckwell
Awful service from the ictv who John…
Reviewed on 2021-05-19T13:23:50
Awful service from ictv who John Lewis have appointed to fix my tv we are nearly a month in.Do yourself a favour don’t buy a tv from John Lewis if you actually want a warranty.
read more
William Collins
Think twice before dealing with John Lewis
Reviewed on 2021-05-19T11:10:28
Please think twice if buying from John Lewis!. I have an account for some years buying occasionally with JL and decided to buy an ipad Pro with the keyboard and apple pencil.In short.... John Lewis didn't process the order but "ring fenced" my money from the bank, holding up the order with some bizarre " John Lewis security check" for 4 days. No email or communication to keep me updated that the order was going through additional checks which I would have understood!
I had to contact customer services to find out what was going 3 times and each time I was told it was out of their control or even blaming my bank for holding up the funds on one call. When I got fed up and wanted to cancel the order, I was told I couldn't until the security checks went through. Then a cancellation email arrived this morning, no apology...absolutely nothing. I will avoid John Lewis in future.
read more
Chris Carlton
Unamused
Reviewed on 2021-05-19T09:47:44
Ordered a Beko dishwasher through JL. All fine with the delivery and installation but the Dishwasherwas not cleaning properly.
Tried all the troubleshooting tips which didn't resolve the problem so filed through the guarantee as only been in place less than 30 days.
Impossible to get through to customer service, was third in line for online chat for hours and when rang was redirected to WhatsApp. When raised through there took hours for someone to respond and then was immediately placed back in the queue as didn't respond straight away. Then took another day to hear back. Finally arranged for engineers to visit and check it out.
Engineers visited and confirmed the fault but weren't empowered to do anything to resolve it. They said they would contact customer service who will be in contact to discuss a replacement and I would receive a call about this.
No call received but over a day later I receive an email to advise the engineers misadvised me and I instead need to contact technical support (rather than doing so on my behalf).
I contact the relevant department, again through WhatsApp, who agree the machine needs to be replaced but as its no longer in stock I agree to pay the extra for a more expensive machine. An installation is booked in for Saturday and no additional cost for installing or removing the machine incurred.
The case is passed to another agent to take the additional payment who promptly calls me to do this but experiences technical issues when doing so. I'm told I'll be put back in the queue so another agent can try.
I'm passed to another three agents who also fail to do this, including one who tells me someone will be in touch and then puts me back in the queue because I haven't responded after being advised to wait for them to contact me!
I'm finally put through to the IT team who advise me it will be a few days before this will even be looked into and my installation won't happen until resolved. Given this was not my fault this is completely unacceptable so I seek to escalate this issue to a manager and through a formal written compliant.
The agent blocks all my attempts to raise this formally indicating it already has been, but not in a way I have a written record of. They refuse to provide me with contact details of a compliants team or to move me to another agent or to a manager.
I've been advised "the outcome of my complaint" is that I will need to await a resolution from IT and there is no complaints department. This is not remotely listening to my complaints with the customer service provided and regardless of whether the IT issue is resolved I am fed up with the service received. I have been given no written record of anything and been dealt with by an obtrusive agent so have no faith this has actually been raised
I expect JL to promptly deal with the issue and compliant and offer formal compensation for this abmissal lack of customer service.
read more
Jane F
Promised contact not delivered
Reviewed on 2021-05-19T06:22:04
So despite a response advising that I would be contacted ‘shortly’ another 48 hours have passed withoutme hearing anything from JL in response to my review or my email.
Please can someone at JL have the courtesy to call me.
read more
customer
Three bad experiences recently.
Reviewed on 2021-05-18T21:00:08
Three bad experiences recently.
1. John Lewis agreed and then confirmed a delivery date twice for a pairs of sofas.I waited in half a day, then chased them to be told they weren't even made yet. Wasted a days holiday.
2. When purchasing the sofas they tried to sell me a credit card to buy it with, I was told the process would take 5 minutes, an hour later I decided just to buy the sofas outright as they couldn't process the application due to some sort of glitch.
3. I Bought a £300 dress for my wife and half the beads fell off during her brothers wedding which was pretty embarrassing for her, John Lewis refused to do anything about it despite all the photographic evidence we provided.
I have to say that historically John Lewis has been top notch, but recently they've fallen off the wagon.
I have been a loyal customer for many years buying all my electronic from them, however I won't be buying anything else unless something drastic changes.
read more
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