Order hot chocolate flakes online or visit us for hot chocolates in store. Enjoy the best chocolate drinks in the UK with Knoops.
What is Knoops's Revenue?
Knoops's estimated revenue is $53M.
What does Knoops do?
Order hot chocolate flakes online or visit us for hot chocolates in store. Enjoy the best chocolate drinks in the UK with Knoops.
Visited the Rye branch
Visited the Rye branch. Definitely recommend ordering on the app as skipped the queue - was ready when we arrived. Had white hot chocolate with sea salt. Will definitely be back
Thank You – KNOOPS Has Given Us So Many Special Memories, Plus Happy New Year Wishes!
We wanted to reach out to say a heartfelt thank you for everything you’ve created. Birthdays, catch-ups, rainy days, sunny afternoons – our lives are filled with memories made at your hot chocolate shops. From celebrating milestones with friends over your signature drinks to finding comfort in a warm cup on grey days, every visit has left a lasting impression. Thank you for building something so special, and to owner Jens Knoop for his role in creating those moments that mean so much to us and so many others. With gratitude and warm wishes, Adam
Ordered in line and have paid extra …
Ordered on line and have paid extra next day delivery. However customer services have now responded and apologised for delay and will refund the extra postage cost. I wait to receive the goods however…
Visited the St Albans store this…
Visited the St Albans store this afternoon, happy staff…5 behind the counter , painfully slow ( 20 mins) for a Hot Chocolate ( which was good ) for my grandson. A seriously good look is needed on the time and motion of the staff.
Terrible Customer Service
Ordered with them on the 18th of December still not received my order. Firstly told me it was delayed, then lost in transit, then one of my items I ordered was out of stock. Expressed my dissatisfaction with their customer service on the 7th of Jan and I’m still waiting on a reply. Email the contact service on the website had no reply. The worst customer service experience I think I’ve ever received. Will never order from them again or recommend them to anyone. Will be taking next steps if I don’t receive my refund or order
This company is unreliable and tells…
This company is unreliable and tells untruths. I chased up an order before Christmas and was promised it had been dispatched. A week later I said I wanted to cancel and get a refund as it still hadn’t arrived. They said it was now cancelled and I would be refunded. If it had been sent as they promised surely they couldn’t cancel the order. I have written and asked for an explanation, but they haven’t bothered to reply. So, great product, rubbish service!
Ordered on 20th December with next day…
Ordered on 20th December with next day delivery. As of today still not received my order. Customer services are no longer responding. Wish I had check reviews out before ordering.
Avoid at all costs.
Ordered on 22nd, paid for Express Delivery. Still not received. I wrote to ask for clarification on when my product would be received, and I was told that the delivery partners has closed over Christmas break. The product was being delivered by Royal Mail. Poor customer service. Would absolutely avoid ordering from them again. At the very least, I'd expect a refund on the cost of express delivery. This is not the standard I would expect for a supposedly premium product.
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