Very odd company to deal with.
Reviewed on 2021-04-21T15:12:09
I run a video production company. I had some gear lying around that I hadn't used in years,and so put in the model numbers into MPB, and quite a decent quote came back.
I packaged them up, and they collected as promised.
Here is where the wierdness started:
I checked all equipment thoroughly and although it obviously had signs of use, it functioned perfectly.
I was expecting to be knocked down a bit, but their "technical" people said the camera had a fault throughout the entire zoom range. I asked to have the camera returned, where it showed absolutely no sign of this.
The other camera was said to have dead pixels - again I checked this before I sent it and know this wasn't the case.
However the offer they made seemed fair given the age of the equipment so I accepted - part exchanging a tripod and gopro fusion.
All the gear arrived promptly - tripod was great. However when I paid for the Fusion, the description said it was well used, with scratch on rear screen.
This turned out to be a deep scratch on the rear lens, making this pretty well useless. It also has other hardware faults.
Funny how their experts completely missed this, although I suspect they were aware of the scratch as there was an abrasive polish compound in the lens surround...
Anyway - to cut a long story short I have drawn a line under this experience and will never use them again.
It all seems very underhand - and I have no faith in their descriptions anymore.
It's a great shame because the staff I spoke to were pleasant and polite, and their pickup and delivery service was good.read more
Great buying experience very pleased…
Reviewed on 2021-04-21T11:59:20
Great buying experience very pleased with the camera and lens I purchased good service and delivery
Do not trade professional camera equipment here
Reviewed on 2021-04-21T11:05:20
I have recently sold some professional camera equipment to MPB and was quoted a fair price.The camera had just been serviced and inspected at great cost and I chose MPB because I have bought from them previously. Although the price wasn’t the highest quote their sell system allows a fast no hassle payment.
After a number of failed pick ups the camera was inspected and there were marks found on the sensor…luckily they would still buy it but for less than 40% (!) of the original quote. Very odd I thought as its just been given an excellent bill of health. During the service I had the IR Filter changed which would mean the sensor is as new.
Obviously this was unacceptable so I asked for the camera back and when it eventually arrived I discovered the following:
- two marks on the sensor visible to the eye (!)
- ripped box
- missing manual
- missing sensor cover
- Grease on the screen
I understand some points aren’t that important but it demonstrated to me a clear disregard for my equipment and confirmed to me that the camera wasn’t handled with proper due cause and concern.
After many emails back and forth the internal investigation has found my missing items but surprisingly didn’t find any evidence of my camera being damaged while in their possession. Thankfully the service centre has photographic evidence of the camera, and sensor, before it was sent to MPB and I can confirm it was indeed perfect before being inspected by MPB.
I would add I have bought a number of items from MPB with great success and find them fast, honest and good value as a buyer - it’s a shame the same cannot be said about my experience as a seller. Perhaps being at the expense of the seller is a reason why their prices are so low!
I can only conclude they have inexperienced inspectors who are not used to handling professional photo equipment. I am also aware they are very busy and receive a high volume of gear every day and accidents can happen - what I don’t understand is the inability, or unwillingness, to admit to it. If I hadn’t sent my gear freshly serviced and since unused I would be more willing to see a grey area between my rating and theirs.
I am no longer receiving replies from their customer service team. Now this is public no doubt they will be in contact to resolve these issues which I will update with their response.read more
Fair price and a quick transaction…
Reviewed on 2021-04-21T11:04:13
A Fair price and a quick transaction that has always been my experience of selling photographic equipmentto MPB.read more
Very quick and efficient sales process
Reviewed on 2021-04-21T10:15:21
Very quick and efficient sales process, right through to receipt of payment.
Very pleased with the kit I received
Reviewed on 2021-04-21T10:13:59
Very pleased with the kit I received. The transaction was simple and delivery was made in goodtime.read more
Good site for used equipment
Reviewed on 2021-04-21T09:36:11
Good site for used equipment, easy to use with a fast
turnaround. I recommend it to anyone wanting tobuy
used cameras and lenses.read more
Reviewed on 2021-04-21T09:34:57
Excellent all the way