Welcome to Nelnet.com. As your student loan servicer, we’re here to make the repayment process as simple as possible.
What is Nelnet's Revenue?
Nelnet's estimated revenue is $1.2B.
What does Nelnet do?
Welcome to Nelnet.com. As your student loan servicer, we’re here to make the repayment process as simple as possible.
My loans got switched from Great Lakes…
My loans got switched from Great Lakes to them and I had some issues in the beginning. It took them forever to respond but they were resolved eventually. Payment process is pretty easy at least. Their customer service is pretty bad overall.
Unfair Returned Payment Fee and Poor…
Unfair Returned Payment Fee and Poor Customer Service I have never had any problems with my institution — my balance was zero, and everything was completely fine on their side. However, NelNet decided to initiate a $6,700 payment without any prior warning, even though I was not expecting any charges because I had no outstanding balance. When I received the email that a payment was being withdrawn, I immediately canceled the payment because I had no balance due. The payment could not be processed and was returned — and for that NelNet charged me a $20 returned payment fee, even though the situation was not my fault. When I called customer service to understand how to get the $20 fee refunded, the representative refused to listen to me and kept repeating the same scripted answer. I then requested a supervisor — I was told her name was Lucy — and she also refused to help, even after I explained everything clearly. I am extremely disappointed with the lack of professionalism, the refusal to review my case, and the complete disregard for the facts. I am requesting a proper review of my account and a refund of the unfair $20 fee.
Nightmare company with terrible customer service
I am lucky to have paid off my student loans but it was a nightmare of an experience and the numbers never added up. I am sure I way overpaid! Customer service a disgrace! Rude and don’t know anything. I live internationally and my only option was to pay by credit card and in order to do that i had to call every month to make a payment! This was not easy considering the 6-7 hour time difference and fees to call internationally, being put on hold sometimes up to 30 minutes and they could never get my credit card to process so every month we had to repeat information several times. An absolute shit show of company and I would never recommend them! 0 stars
fix the website
cmon man....it shouldnt take 10 attempts to log in to nelnet. and how come theres no student loan app in google play store. the app was easy to use and navigate compared to the website. zero stars if possible but im required to leave 1 star review
I paid over $23,000.00 the Payment History was modified to $14.00
On Nelnet: based on my student loan records, I paid over $23,000.00 from 2012, after I received a letter from Federal Aid November 17, 2022 stating my Student Loan has been fully Discharge Based on Borrower Defense Evidence and will receive a refund for prior payments made to the Department on your discharged loan(s) related to Corinthian Colleges Inc. Suddenly my payment was modify from 23K down to $14.00 same date of service 01/05/2012. I was told year 2023 that they are working on adjusting and will update the payment history soon. Until today 07/2025 my account payments remain $14.00. I called Nelnet Customer service to get an update when the loan can be fully discharge and when can the payment history updated and when can I receive my Refunds however, I hit a road block the customer service advised me to call the federal Aid which Federal Aid told me the same to call Nelnet since Nelnet is my servicing loan company. Currently there are 2 more outstanding loans that hasn’t discharge and it’s affecting my credit score.
I overpaid on my student loans when I…
I overpaid on my student loans when I paid them off. Im still waiting on a $700+ refund a 3 and a half weeks later with no answer to when I'll receive the money back.
I am nearly 70 years old and they…
I am nearly 70 years old and they destroyed my credit in one day because I kept getting thank you for making payment notices...but their 20th century platform does not notify you if an acct number is one number off...for 4 months I thought I was making payments...they have ability to say thank you for payment by email but no ability to detect and inform you of an incorrect acct number...so in one night thanks to nelnet my credit dropped almost 200 points because they dont tell you to correct acct error This seems very substandard for a federal student loan servicer and no private credit card company would be allowed to operate like this!
Predatory lender
This company lobbied for the current administration so they could dismantle the department of education and stop loan forgiveness despite thousands of defrauded students being mislead by their institutions. Nelnet and the people that work there are villainous soulless people that support this billionaire run government solely to make themselves richer. They refused to acknowledge my legal right of disputing my private loans despite court ordered rulings that my federal loans had been discharged. Criminal misconduct and don't think it's anything else. I just paid off my loans after second thoughts of a debt protest due to my credit being effected. I won't ever have to deal with the scum that run this place again.
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